Kiroro Resort set to reopen with enhanced hygiene protocols

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The Kiroro resort in Hokkaido has announced that it will begin welcoming guests once again, as of 1 July. Following several months of preparation, the mountainside property has incorporated a set of new hygiene guidelines to ensure the health of guests.

Kiroro Resort, Hokkaido

Commenting on Kiroro’s reopening and the new guidelines/ dubbed Kiroro Cares, Watanabe Hirofumi, hotel general manager, Kiroro Resort, said:

“We look forward to welcoming our guests back to the resort,” explained “After several months of staying close to home, we see a pent-up demand for travel and vacation, especially to destinations that offer beautiful outdoor spaces, privacy and the opportunity for wellness experiences. By its very nature, Kiroro is the ideal getaway for outdoor recreation with spacious and luxurious accommodations that are distinctly affordable and amenable to business and individual travellers.”

Over the past few months, Kiroro has been working to develop new hygiene and operations protocols that meet or exceed the new health guidelines and standards set by Marriott International’s new Global Cleanliness Council, the local government of Hokkaido and Japan’s Ministry of Health, Labor and Welfare.

Kiroro Cares Enhanced Protocols

To prepare for the re-opening, Kiroro staff and associates have been busy cleaning and manicuring the facilities as well as developing enhanced procedures to ensure the safety, health and wellbeing of all its guests. During their stay at Kiroro, guests can expect to see associates wearing masks – a longstanding custom in Japan to protect others.

Upon check-in, guests will have their temperature measured and travel history reviewed. All touchpoints, equipment, elevators and public spaces will be thoroughly sanitized on a regular basis with the highest-grade disinfectants. For added guest health and convenience, alcohol disinfectant has been installed at all hotel entrances, front desks, restrooms as well as entrances to all amenities like the Mountain Center.

The guest rooms will be cleaned each day with alcohol disinfectant with extra care given to all touchpoints, like doorknobs, drawers, handles, remote controls, etc. Room ventilation is maintained daily and cleaned on a regular basis. The resort’s amenities and facilities, such as the gondolas, Mountain Center and other public spaces will be disinfected thoroughly before and after usage. Finally, in accordance with new health and hygiene standards from the Hokkaido government, all associates will wear masks, wash hands frequently and maintain social distance.

All public spaces, including restaurants, lounge areas, Onsen and elevators, have been modified for social distancing. Floor markings and seating areas give guests clear guidance, and plastic shields at all service counters give an added layer of protection for guests and associates.

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