• NEWS
    • SUBSCRIBE TO TD
    • ADVERTISE WITH US
  • EVENTS
    • THIRSTY THURSDAY
      • RSVP PORTAL
    • VIDEOS
    • PHOTOS
    • COMPETITIONS
    • TRAINING
    • CONFERENCES
  • JOBS
    • SEARCH FOR JOBS
    • POST A JOB
  • EVERYTHING TD
    • About TD (Travel Daily Media)
    • Advertise with TD
    • What is Native Content?
    • Executive team
      • Gary (Founder/CEO)
      • Chris (GM & Managing Editor)
      • Mali (Finance Mgr)
    • Content team
      • Kristin (Senior Editor)
      • Kanchan (Editor)
    • Sales team
      • Anthony (Regional Director-APAC)
      • Paul A (BDM-Asia)
      • Martin (BDM-Asia)
      • Paul M (BDM-Bangkok)
    • Events team
      • June (Director)
      • Arlene (Snr Events Mgr)
      • Krystal (Attendee Relations)
      • Zy (Snr Sales Mgr)
      • Mary (Snr Sales Mgr)
      • Arjay (Snr Sales Exec)
  • SELF SERVICE
    • 2023 TD Media Kit
    • Submit Press Release
    • Self Service portal
    • Upload your Travel Blog

Travel Daily Travel Daily - Informing, connecting and developing the world’s travel industry professionals.

  • MARKETS/SECTORS
  • FEATURES
    • Partner Articles
      • Airlines / Airports
      • Car Rental
      • Conferences
      • Cruising (Ocean)
      • Cruising (River)
      • Destination Management (DMC)
      • GDS / CRS
      • Hotels & Resorts
      • Hotel Management Company
      • Hotel Technology
      • HR / Appointments
      • Insurance
      • Meetings, Incentives, Conferencing, Exhibitions (MICE)
      • Travel Agents (all)
      • Travel Technology
      • Tourism Boards
    • Interviews
    • Industry appointments
    • Podcasts – Features
    • Guest Writers
    • E-Turbo News
    • PR Newswire
  • TRAVEL GUIDES
    • Destination NaJomtien BanAmphur BangSaray *NEW*
    • จุดหมายปลายทาง นาจอมเทียน หาดบ้านอำเภอ บางเสร่ *NEW*
    • South Australia Rewards Wonders *NEW*
    • Ponant Yacht Cruises and Expeditions
    • Encore Tickets (Chinese Guide)
    • Affordable Luxury in Thailand by Centara Hotels
    • Rising Above the Oridinary by Conrad Bangkok
    • The Best of Thailand
  • IWTA SERIES
    • Who is IWTA
    • Meet our featured leaders
    • Refer Someone
    • Refer yourself
  • IWTA AWARDS
    • Awards site
    • Nominate
    • Buy tickets
    • Sponsor
Travel Daily
InterviewsUKAirlines and Aviation

“Let`s talk about Lufthansa Group”: Stefan Molnar spills the beans on Lufthansa Group`s plans in Southeast Asia

By Alastair Newport On Sep 20, 2019
Guest Contributor

Contributors are not employed, compensated or governed by TD, opinions and statements are from the contributor directly

Share

With the recent launch of Lufthansa’s new direct Munich-Bangkok service, I tracked down Stefan Molnar, general manager of sales for Lufthansa Group Airlines in Thailand, Vietnam, Philippines and the Mekong Region, to discuss the new route, flying chefs, the digital evolution of the industry and a whole lot more.

Stefan Molnar

TD: You guys launched a new direct flight service to BANGKOK from Munich on 3 June, how has the service developed in the few months it has been operating?

Stefan Molnar (SM): We are very happy. We have experienced a capacity increase since it began in the Thailand market. I have to say, looking back to the start of June, we have had a very satisfactory beginning to this route. And, there has been great demand, especially from Germany and other European markets, to fly to Bangkok, as well as flying from Bangkok to Germany and onto Europe via this great hub Munich.

TD: How often does it operate?

SM: Daily; we offer seven flights a week. It is a night flight from Munich to Bangkok, but a day flight from Bangkok back to Munich, leaving here in the morning and arriving in Munich in the afternoon. With this new — and the existing services — we are offering a wide variety of Lufthansa Group products, great flexibility and connectivity to our customers.

This time pattern enables passengers to perfectly connect via our hub Munich, considering that the majority of our passengers using this new service are transfer passengers, flying further on into our network.

By choosing Lufthansa Group, customers have a choice as all our products (Lufthansa, Austrian, SWISS and Eurowings) are fully combinable.

Timing it right

Eurowings Business Class

TD: Why did Lufthansa decide that now was the right time to begin this new service?

SM: It’s pretty simple. Over the past few years, we have seen that there has been a general increase in demand [to the region]. Secondly, Munich is a perfect transfer hub being the only European Five Star Airport, awarded by Skytrax. It’s one out of four Lufthansa Group hubs in Europe – besides Frankfurt, Vienna and Zurich – our customers can choose to fly to.  

We launched in June as we must prepare for the European winter, because during the colder months we see the biggest influx of Europeans coming to Thailand, and we need to be ready for that busy period. But I have to say, already [just 3 months in] we are very happy with the way it has developed.

TD: Who has been the main market in the service?

SM:  Well, of course, it’s predominantly a tourist business, but we also have a lot of corporate travellers on the flight. And, we have seen constant growth, and if we talk about passenger figures then we have very satisfying load factors on this flight, which confirms that this was the right time to introduce the additional service.

TD: Starting in spring next year, Lufthansa will introduce your Business Class product onto the route, can you tell me more? 

SM: Yes, that’s correct.  We operate the route as Lufthansa but the flight is operated by Sun Express Germany in an aircraft with Eurowings livery which is the reason that we are not offering a Business Class by now. As of April next year, we will reconfigure all Eurowings long-haul aircraft; all aircraft will get a state of the art Business Class with a fully flat bed and many other features, similar to what we offer on Lufthansa. We are planning to introduce a Business Class on our Bangkok – Munich flight as from April 2020 and will then offer a three-compartment product on that route.

TD: What are you expecting from the introduction of this Business Class?

SM: When talking about our network airlines, Lufthansa, Austrian and SWISS, all our aircraft are equipped with a Business- and First Class (Lufthansa Airbus A380 and SWISS Boeing 777-300ER). We have seen great demand — especially for Business Class and that`s why we are happy to offer a Business Class on our new Bangkok – Munich service as from April next year.

TD: Lufthansa is the only European carrier to operate the A380 into Thailand, what advantages does this give you over other operators into the region?

SM: Quite simply, it’s one of the greatest aircraft ever built. It is our flagship aircraft, and when it comes to comfort it offers four compartments and all possible comfort for the customer.

First & Business Class

Lufthansa First Class

TD: What is so special about Lufthansa’s First Class product on the A380?

SM: We have eight seats only in First Class. This, as you can imagine, offers passengers great privacy and unique travel experience. We also have features like the noise-reducing curtains, which makes the compartment even more contained; we have the two-metre-long bed with a comfortable mattress, a temperature-regulating duvet and a lot of other services which have given it a five-star rating on Skytrax, with five-star service.

TD: How does this compare to Lufthansa’s Business Class offering?

SM: The Business Class is, of course, excellent. It is made up of 78 seats (Airbus A380) and it also features a fully flat bed in Business Class, which is one of the most important features, especially on long haul flights. There is also great entertainment system with over 180 films, more than 270 TV programmes, Live TV, up to 8 languages per film and TV programme, a wide range of music, 60 audiobooks and much more content.

There is internet on board too — which, by the way, is free for First Class customers –both products are great but First Class is exceptional. 

 Lufthansa Business Class
Lufthansa Business Class

TD: Six million dollar question. Would you pay for it with your own money?

SM: Absolutely.

TD: Circling back to business class, which of your competitors is your main rival?

SM: At Lufthansa Group, we usually don`t comment on our competitors. We focus on our products and try to have the best products in the industry. We are constantly investing into our products and services and I am proud to announce that we are planning to introduce our new Business Class together with the introduction of our new Boeing 777-9 which is supposed to be delivered by end of 2020.

TD: Can you tell me more about that?

SM: We are planning to introduce the new Business Class, along with the new Boeing 777-9, we have on order. What I can say, as a teaser, is that this brand-new aircraft will offer a unique seat configuration (3 and 4 seats per row) in Business Class and all Business class seats will have direct aisle access.

So far, I don’t know any other airlines which offer such configuration. You can imagine the greatness of this product.

TD: How can you afford to do that?

SM: It is for our customers. If you introduce a new product it has to be something special and outstanding and that is what we are trying to do.

SWISS Boeing 777-300ER

Boeing 777-300ER over the Swiss Alps

TD: What kind of experience can passengers look forward to with the introduction of this plane?

SM: This is something we really want to highlight. The Boeing 777-300ER is the newest, intercontinental aircraft of the SWISS fleet, and we have this state-of-the-art aircraft on the Bangkok – Zurich route.

It is a new aircraft and on SWISS we are offering a First Class product all year round.

We spoke about the First Class product on Lufthansa and I can say the very same for the First Class on SWISS, it is like a whole personal suite. We have the biggest TV screen in the industry (32 inches), electric window shades, plus a separate screen for the moving maps and the entertainment. All-in-all, it is a great product and we have seen significant demand out of Thailand for this product.

After having introduced a Premium Economy Class on Lufthansa and Austrian, SWISS will introduce a Premium Economy Class from 2021.

Premium Economy

Lufthansa Premium Economy

TD: How does your Premium Economy differ from Economy, sometimes the difference can be so negligible that it’s barely with forking out for it?

SM: In that case, you’ll be glad to know it’s a completely different product. Some premium economy products are not much more than added legroom, it is basically the same seat as in economy but with a bit more space. In our case, it’s very much its own product. It is a completely different seat than Economy, with a different service package.

With a width of as much as 48.3 cm and a reclining angle of 40°, our seats provide an extra comfortable travel experience. A convenient footrest offers additional comfort. Adjustable headrests provide support for your neck and thus offer even more relaxation. For example, if you fly Premium Economy on Lufthansa or Austrian you get a welcome drink, a hot towel service, special tableware and additional baggage allowance.

We have seen great demand since the introduction on Lufthansa and Austrian and that`s why SWISS has decided to introduce such product by 2021. SWISS will get a new and even greater version of the Premium Economy Class and we can`t await launching this great product on our Bangkok – Zurich route.

TD: Tell me more about flying with chefs and how will this enhance the inflight experience of passengers?

Flying chef onboard Austrian Airlines

SM: Let me tell you, it’s quite something special to have a chef on board and it has been very well accepted by passengers choosing Austrian. When you are sitting in Business Class and you get welcomed by a chef, it makes guests feel special and cared for, it’s great!

The chefs on Austrian are very hands-on and are directly involved with the preparation- and presentation of the menu. Not only that, they also add the finishing touches to meals, for example in the morning, if you have eggs for breakfast, the chef will personally create them exactly as you want them. It’s a special, little flourish that makes for distinct and personal service.

New technology

We are seeing digital innovation across our industry and we want to shape and lead the industry!

TD: NDC has been a hot topic, for a while now, what do you think are the main benefits of the technology?

SM: It is great to see the development of NDC in the region and we recently celebrated our first NDC API partner in Thailand. Besides that, we have over 80 travel agencies connected via [local Thai agency] SPARK.

For us, NDC is extremely important, it’s about content differentiation and about individualized offering to meet the individual customer needs in the best possible way. It`s great to see that NDC gain more traction in the Thai and other Asian markets.

TD: Have you encountered any challenges with the roll-out of NDC?

SM: Well, its new and it takes a bit of time for all the distribution partners to get used to it, especially after decades of using the classic GDS system, but we have put a lots of efforts into presenting the new technology and running practical, useful training sessions, and it is now very well received.

TD: Tell me more digitalization and how and where, you think, it enters the industry?

SM: I think we will see it everywhere; it is the topic off our time in the industry. In the past, a passenger booked a ticket, went on the flight and then the journey ended, that was an airlines involvement.

Today, our involvement begins much earlier [in the booking process], ends much later and it all runs through digital technology.  Digitalization drives the perfect customer experience along the travel journey. When talking about digitalization and innovation we are talking about “check-in via voice”, “biometrics”, “digital baggage service”, “social servicing”, “inflight entertainment”, “seamless payment” and many other innovations.

“Josie Pepper” Munich Airport and Lufthansa’s robot assistant, introduced in February 2018

We are seeing digital innovation across our industry and we want to shape and lead the industry! We have put a lot of efforts into digital development and, in fact, sunk EUR500 million worth of capital into digitalization and innovation. We have just opened our second innovation hub in Singapore, which follows our first one in Berlin and we will soon open a third in China.

TD: It’s like NDC, right? This is the natural evolution of the industry.

SM: Absolutely, it started with having the internet onboard aircraft but has now spread further into the infrastructure of airports. We have seen the introduction of biometrics and even robots; we are already trying to use robots at Munich. When you arrive as a passenger a robot will tell you where you need to go, the way to your gate, that is just one of many examples, where digitisation and innovation can step in and smooth the customer experience.

TD: How do you set yourselves apart from the competition?

SM: We very much focus on our own products. The difference comes from the product you are offering, we have two segments in Thailand; on one hand, our network airlines where we have a clear premium positioning and, at the same time, we also operate Eurowings to Dusseldorf where we have a more value-based positioning.

We also offer, and I think this is unique here, a hub system for our customers to choose from. They have the choice of four different hubs and can choose between- and combine the different products, day or night flights and this level choice helps give our customers the best available product on the market. For example, you can fly out with Lufthansa and return with SWISS, or fly out with Austrian and return with Lufthansa. All Lufthansa Group products are fully combinable and are therefore offering a wide choice of premium products, flexibility, connectivity and an outstanding network with over 270 destinations in 86 countries.

Stefan MolnarSwiss International AirlinesEurowingsNew Distribution Capability (NDC)Austrian AirlinesLufthansa Group
Share
You might also like
Airlines and Aviation

Austrian Airlines expands touristic program with Rovaniemi and Sevilla in the winter…

Airlines and Aviation

Eurowings to fly to Dubai from October

TDIWTA

IWTA speaks with Anh-Thu Van Do General Manager Thailand, Vietnam, Philippines and…

Airlines and Aviation

Eurowings expands services in the 2023 summer flight schedule

Prev Next

Comments are closed.

POPULAR STORIES

GetYourGuide secures USD194 million in funding

Travel demand continues strong in April: IATA

Rosakue Hospitality launches Rosa Vaydantaa in the ‘Queen of…

The UK’s Most Tech-Savvy Towns Revealed

Prev Next 1 of 5,886

PARTNER CONTENT

  • The Pavilions Phuket: A 5-star personal experience in a tranquil and romantic location

    Read More...
  • Unleash your inner explorer: Aurora Expeditions’ Antarctica 2024-2025 Season offers 25 adventure-packed itineraries

    Read More...
  • How short-term rental platforms in Asia can protect their hosts and customers

    Read More...
  • Exploring Europe seamlessly with Rail Europe’s point-to-point journeys

    Read More...
  • The Role of a Revenue Manager in Uncertain Economic Times

    Read More...
  • The ultimate guide to the 5 best resorts in the Maldives

    Read More...
STAY UPDATED WITH THE LATEST TRAVEL NEWS, JOBS & EVENTS!
Join over 180,000 travel agents, professionals and executives subscribed to our daily newsletter.
You can unsubscribe at any time
Search
MENU
  • News
  • Events
  • Jobs
  • Subscribe

MARKETS

  • Asia
  • Australia
  • New Zealand
  • India
  • Middle East
  • UK & Europe
  • USA

SECTOR

  • Airlines
  • Airports
  • Cruise
  • Hospitality
  • HR & Careers
  • Luxury Travel
  • MICE (Meetings, Incentives, Conferencing, Exhibitions)
  • Travel Tech
  • Tourism
  • Travel Agents
About
  • BOOK A SALES CALL
  • About TD (Travel Daily Media)
  • Advertise with Us
  • Privacy Policy
  • Terms of Use
© 2023 - Travel Daily. All Rights Reserved.
Subscribe to our newsletter
Sign up here to get the latest news, updates and special offers delivered directly to your inbox.
You can unsubscribe at any time
Close

Welcome, Login to your account.

Forget password?

Sign in with Google

Powered by wp-glogin.com

No account? Sign Up
Sign in

Recover your password.

A password will be e-mailed to you.

CREATE A NEW PROFILE
SIGN IN TO EXISTING PROFILE
back

LOG IN

Welcome back, Log in to your account.

Continue with Facebook
Continue with Google
Continue with Twitter
Continue with LinkedIn

OR
Log in using your email
Forgot password?
back

Recover your password.

back

SIGN UP FOR FREE

(New User)

Be part of our community of seasoned travel and hospitality industry professionals from all over the world.

I want to
Only letters and numbers are allowed
Please enter a valid email address
Must be between 6-8 characters
Must be the same with Password
  • LOGIN / SIGN UP
  • NEWS
    • MARKETS
      • Asia
      • China
      • Pacific
      • India
      • Middle East
      • UK & Europe
      • USA & Canada
    • SECTORS
      • Airlines
      • Airports
      • Cruise
      • Hospitality
      • HR & Careers
      • Luxury Travel
      • MICE (Meetings, Incentives, Conferencing, Exhibitions)
      • Travel Tech
      • Tourism
      • Travel Agents
    • FEATURES
      • Partner articles
        • Airlines / Airports
        • Car Rental
        • Conferences
        • Cruising (Ocean)
        • Cruising (River)
        • Destination Management (DMC)
        • GDS / CRS
        • Hotels & Resorts
        • Hotel Management Company
        • Hotel Technology
        • HR / Appointments
        • Insurance
        • Meetings, Incentives, Conferencing, Exhibitions (MICE)
        • Travel Agents (all)
        • Travel Technology
        • Tourism Boards
      • Interviews
      • Industry appointments
      • Travel Bloggers
      • Podcasts – Features
      • Mergers & Acquisition
        • Buyers/Investors wanted
        • Business for sale
        • News
  • EVENTS
    • Thirsty Thursday
      • RSVP Portal
    • Photos
    • Videos
    • Webinars
    • Competitions
    • Conferences
  • JOBS
    • Search for Jobs
    • Post a Job
  • TRAVEL GUIDES
    • Destination NaJomtien BanAmphur BangSaray *NEW*
    • จุดหมายปลายทาง นาจอมเทียน หาดบ้านอำเภอ บางเสร่ *NEW*
    • South Australia Reward Wonders *NEW*
    • Ponant Yacht Cruises and Expeditions
    • Encore Tickets (Chinese Guide)
    • Affordable Luxury in Thailand by Centara Hotels
    • Rising Above the Oridinary by Conrad Bangkok
    • The Best of Thailand
  • IWTA SERIES
    • Who is IWTA
    • Meet our featured leaders
    • Refer Someone
    • Refer yourself
  • IWTA AWARDS
    • Awards site
    • Nominate
    • Buy Tickets
    • Sponsor