MakeMyTrip Limited, India's premier travel service provider, has reported a record-breaking $10.4 billion in gross bookings for the fiscal year ending 31 March 2026. Despite a challenging macro-environment, the company saw a 10.4% year-on-year increase in bookings, driven by robust growth across its service segments.

The company's revenue for the year grew by 10.7% in constant currency, with notable increases in adjusted margins: air ticketing rose by 13.4%, hotels and packages by 15.7%, bus ticketing by 29.3%, and other services by 37.1%. Operating activities for the year also saw a significant 30.1% growth, reaching $156 million.

A key driver of this success has been MakeMyTrip's focus on artificial intelligence (AI) initiatives. The AI-powered travel assistant, Myra, has enhanced user experience by facilitating seamless bookings and resolving post-booking queries. Myra engaged in over 54,000 daily conversations in the fourth quarter, with 45% of interactions originating from Tier-2 and smaller cities. The AI assistant autonomously resolved approximately 55% of queries related to flights and hotels during this period.

Rajesh Magow, Group CEO of MakeMyTrip, highlighted the company's achievements, stating, "We surpassed our annual Gross Bookings milestone of USD 10 billion and strengthened our position as the travel platform of choice." He emphasised the impact of AI on expanding the platform's reach and improving customer service.

Looking ahead, MakeMyTrip's continued investment in AI and its diverse range of travel services are expected to further solidify its market position and drive future growth

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