Plaza Premium Group (PPG) has appointed Diana Borchard as Area General Manager for Chile, marking a significant step in the company's expansion across Latin America. Borchard will oversee the launch and strategic development of five new VIP lounges at Arturo Merino Benítez International Airport in Santiago, with three lounges set to open in 2026 and two more in 2027. This expansion is expected to create over 150 local jobs.
The new lounges will operate 24/7, providing premium services to travellers. Additionally, PPG will introduce its ALLWAYS Meet & Assist service, offering comprehensive concierge assistance for passengers at the airport. Borchard, who has over 30 years of experience in hospitality management, will report to David Thompson, Senior Vice President for Latin America.
Borchard, who has been based in Chile for over 20 years, has a proven track record in launching and managing hospitality operations. Her previous roles include leading the launch of the Best Western Premier and managing several prominent hotels such as the Renaissance Santiago Hotel. She emphasised her commitment to building a strong operation and delivering exceptional hospitality experiences.
With this appointment, PPG reinforces its dedication to enhancing the traveller experience in Chile through premium hospitality services. The company, known for its global network of airport lounges, continues to expand its footprint, aiming to transform airport experiences worldwide.
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