Joe Cusmano

Sydney NSW, Australia

About Joe Cusmano

Experienced Airline industry professional. I enjoy working in a dynamic commercial environment, wherewith a team equally passionate like me, thrives on offering outstanding customer experience and results.
Over 29 years of international airline sales experience of which 18 in senior positions in Australia, North Africa and Europe, Middle East and Thailand.

I possess the personality & drive to deliver all aspects of Airline Sales, Account Management, Marketing, Pricing, and Customer Service at all geographic levels e.g. local market, Area, Regional & Network-wide.

I am motivated by the challenge of leading and inspiring teams to success via revenue growth & cost-reduction programs & have solid experience managing long-term, effective, B2B & B2C customer relationships including extensive customer incentive negotiation experience.

I also possess project management experience in delivering organizational restructures. I have built significant recruitment, performance-management & staff development experience & worked successfully in some very challenging markets – maintaining the highest standards of personal integrity & audit compliance. I am comfortable with managing both people & change, driving efficiency & championing cost-control programs.

Strategic CoS reduction & revenue growth via organizational restructuring, Commission reduction, Channel Shift & GSA & Trade Account Management. General airline management. Sales Team management & direct, practical experience in many challenging markets. Tactical Pricing, Network Development. Design & delivery of strategic & tactical sales & marketing plans to grow revenue, Share & FF acquisition, Senior-level liaison experience with Governments & Legal Authorities. Extensive experience in Customer Relations and holidays web booking engine implementations and roll out.

Blogger / Travel Writer at

Self Employed

Dec 2019 - Present • 3 years 6 months
Blogger / Travel Writer at

Country Manager Thailand

Oman Air

Nov 2016 - Dec 2019 • 3 years 2 months
Country Manager Thailand Full-time Dates EmployedNov 2016 – Dec 2019 Employment Duration3 yrs 2 mos LocationBangkok TitleSenior Manager Oman Air Holidays Dates EmployedAug 2015 – Nov 2016 Employment Duration1 yr 4 mos LocationMuscat Governorate, Oman TitleRegional Senior Manager Sales Europe and the Americas Dates EmployedAug 2013 – Aug 2015 Employment Duration2 yrs 1 mo LocationMuscat, Oman Regional responsibilities for the European Market online and offline and offline Ameri...

cas. Strategic focus on profitable revenue and offline sales development. Responsible to lead new upcoming increase of frequencies and route openings and continue the growth of Oman Air.

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Oceania Cruises Officially Welcomes Vista, First of All-New Allura Class

Oceania Cruises has christened its newest ship Vista at a glittering ceremony in Valletta, Malta. The first of the line’s Allura Class vessels, the stunning 1,200-guest, all-veranda ship made her debut with a star-studded celebration headlined by her godmother, celebrated Italian American chef, author, restaurateur and Emmy award-winning food personality Giada De Laurentiis, and an […]

Emirates Debuts Rugby World Cup 2023 Livery On The A380

As rugby fans prepare for the Rugby World Cup in France in 2023, Emirates has taken to the air with its love for the game written on one of its flagships, A380 aircraft. Over the years, Emirates has made several limited-edition paint designs that have caught the eye of sports fans and people who like […]

Princess Cruises Releases 75 Sailings for 2024-25 Cruise Season

Princess Cruises has announced 75 sailings to Hawaii, Mexico, and Coastal California for the 2024-2025 season. Princess bills itself as “Los Angeles’ hometown cruise line,” with four ships from LA and one from San Francisco and Seattle. The 2024-2025 West Coast season deployment highlights include 21 different itineraries covering 28 cities in seven countries, which […]

Air New Zealand Attracts Visitors With More Capacity And Fleet Investment

Air New Zealand is investing significantly in its fleet, capacity, and marketing to improve the flying experience for customers and support New Zealand’s tourism industry. The airline announced that it would be flying 4.5 million seats on 39 international routes, between March and October this year, alongside significant investments in its international fleet. Air New […]

Emirates Group Announces 2022-23 Financial Results

The Emirates Group has issued its 2022-23 Annual Report, indicating its most profitable year ever due to robust demand across all its operations. Emirates made record earnings, reversing its deficit position from the previous year. In 2022-23, Emirates and dnata enjoyed large revenue growth as the Group extended its air transport and travel-related businesses following […]

Disney Cruise Line Brings Imaginative To The Magic

With the release of new family-friendly activities, Disney Cruise Line has brought the colourful worlds of Encanto and Soul to Disney Magic. The improvements, which took place over a three-week dry dock renovation, include themed entertainment, a new lounge, and enhanced concierge services. In a first for the Madrigal family, ‘An Encanto Celebration’ transports them […]

INNSiDE by Meliá Bangkok Sukhumvit To Debut This July

Thailand’s first INNSiDE hotel, a design marvel that “challenges convention” with a sky-high transparent infinity pool, integrated co-working spaces, and an authentic Spanish tapas bar, will open its doors soon. INNSiDE by Meliá Bangkok Sukhumvit will open in July, joining a portfolio of 14 unique urban and beach hotels built for those with curious minds […]

Air New Zealand Reveals More On Its World-First Bunkbeds

The announcement was made at TRENZ, New Zealand’s largest international tourist industry event, when a real-life Skynest experience was available for the first time. Skynest, according to Air New Zealand Chief Customer and Sales Officer Leanne Geraghty, will be a game changer, adding greater flexibility to the economy travel experience. “Throughout our 83-year history, we have […]

Silversea Cruises Launches Travel Partner Appreciation Month Rewards

Silversea Cruises has launched a new incentive for its travel adviser community. “Travel Partner Appreciation Month is a special time for us to show our appreciation and reward our travel advisor partners for their loyalty and efforts,” said Massimo Brancaleoni, Senior Vice President of Global Sales for Silversea. “Though it begins in May, our incentives continue through […]

Carnival Bringing 3 Million Guests To Mexico This Year

More than three million passengers are expected to board Carnival Cruise Line ships bound for Mexican ports this year. That number is expected to rise to 3.5 million by 2024 as the cruise line celebrates Cinco de Mayo by spotlighting these numbers. Approximately 1.6 million passengers are expected to visit the port of Cozumel on […]

Azamara Announces Special Events for 155-Night World Cruise

The Azamara Onward’s 155-night World Voyage, which sets sail in early 2024, has been given even more reasons to look forwards to by the ultra-luxury cruise company. The cruise line has announced fourteen unique events that will take place while passengers are on board. On the Azamara Onward World Voyage in 2024, passengers will be […]

Oman Air Expands Thai Airways Codeshare To Australia

Oman Air has announced a new codeshare arrangement with Thai Airways International to carry the Oman Air flight number on flights from Bangkok to Sydney and vice versa as part of the companies’ extended codeshare agreement. As of this month, Thai Airways flights between Bangkok and Melbourne will be designated with the WY flight number, […]

Bonza Launched Tamworth to Sunshine Coast

Bonza’s first flight from Tamworth to the Sunshine Coast launched last Saturday, and it was the 13th and final to launch as part of the low-cost carrier’s initial rollout from its home base. The airline is now operating 39 flights per week from its ‘backyard’ – Sunshine Coast Airport – including Albury, Avalon, Cairns, Coffs […]

Royal Caribbean Opens 2024-25 Australia-New Zealand Cruises

Royal Caribbean has just announced that they’re opening up bookings for their 2024 -25 cruises season in Australia and New Zealand. Two of their most popular ships, Quantum of the Seas and Ovation of the Seas will be setting sail down again.  The beginning of Royal Caribbean International’s highly anticipated 2024-2025 season from Australia promises […]

Vietnam Airlines Expands Services To Australia

Just over a month after Vietjet started its first flights to Australia, Vietnam Airlines is planning to expand the number of routes and flights it offers to Australia. Melbourne Airport will get a new connection to Vietnam in June when Vietnam Airlines begins flights from Hanoi. The carrier plans to launch a twice-weekly service from […]

China Southern Boosts Flights To Australia

China Southern Airlines is planning to expand its operations to Australia further. The airline’s flights between Guangzhou and Sydney will begin operating twice daily starting early next month. The carrier currently flies ten weekly Boeing 787-9 services on the route to Sydney, and it is continuing to swiftly build up its operations following the relaxation […]

US lifts COVID-19 Vaccine Requirement For International Travellers

The United States government announced that all international air travellers would no longer be required to provide proof of vaccinations beginning 11 May 2023. On the same day that the COVID-19 public health emergency is formally lifted, this ruling will go into effect, affecting not just the responsibilities of US federal employees and contractors but […]

Emirates And Etihad Expand Interline To Improve UAE Tourism

Emirates Airlines and Etihad Airways have inked a Memorandum of Understanding (MoU) to expand their interline arrangement to provide tourists to the UAE with new travel options. This first-of-its-kind partnership between the two UAE carriers intends to seize the potential to increase tourism to the UAE from significant source economies by allowing passengers to visit several […]

Silversea Float Out Ultra-Luxury Ship Silver Nova

Silversea Cruises® and the Meyer Werft shipyard celebrated the float out of the new ship Silver NovaSM on April 28, 2023, in Papenburg, Germany.  After the drydock had been filled with water, tugboats manoeuvred the vessel from one of the world’s largest enclosed construction halls into the neighbouring port. Silver Nova, which will be the […]

All Nippon Airways Returns To Profit

ANA Holdings, the parent company of All Nippon Airways (ANA), Japan’s largest airline, announced its results for the fiscal year ending March 2023. The airline has posted its first operating profit in three fiscal years, totalling 120 billion Yen (about US$900 million). Last year, the company had a nett profit of 89.4 billion Yen (about […]

Oceania Cruises Takes Delivery of New Ship Oceania Vista

Oceania Cruises, the world’s leading gourmet and destination-focused cruise line, has welcomed its newest ship, Vista. Oceania Cruises’ first Allura Class ship, delivered at Fincantieri’s shipyard in Genoa, Italy, boasts multiple firsts in dining, accommodations, and passenger experience. This 67,000-ton, 791-foot-long ship is one of the most anticipated additions to the global cruise fleet in 2023. The […]

Cunard Celebrates Queen Anne’s Float Out In Italy

The float out of Queen Anne at the Fincantieri Marghera shipyard in Venice, Italy, marked a significant construction milestone for the world’s most famous luxury cruise line. Queen Anne, the 249th ship to sail under the Cunard flag, officially struck water for the first time precisely 365 days before her maiden trip to Lisbon on […]

Sydney Airport Surpassed Important Milestone In March

There were 3,166,000 travellers who went through Sydney Airport in March 2023, an 86.7% increase from March 2019 before COVID. This is the best result after COVID so far. International passenger travel exceeded the 80% recovery mark for the first time since the pandemic began. In March 2023, 1,086,000 people went through T1 International for […]

Coronation Celebrations At Sea On Board Cunard’s Three Queens

Cunard has a variety of coronation-themed events scheduled aboard all three of its Queens to celebrate the historic crowning of His Majesty, The King and Her Majesty, The Queen Consort. Guests on the Queen Mary 2, Queen Victoria, and Queen Elizabeth will be able to fully immerse themselves in the regal celebrations by participating in […]

VietJet Ups The Number Of Flights On Its Australia Routes

VietJet will boost the frequency of flights between Ho Chi Minh City and Melbourne and Sydney a little over a month after beginning operations in Australia with Melbourne to meet the high demand for tourists and people visiting family, travelling, and studying. As a result, beginning 17 September 2023, the number of direct flights between Ho Chi Minh […]
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