RateGain Travel Technologies Limited has announced an exclusive partnership with Aztech Digital to distribute UNO VIVA, an AI-powered voice agent, across Greece and Cyprus. This collaboration aims to modernise hotel reservation processes in these regions, where service demands fluctuate significantly, particularly during peak tourist seasons.
Aztech Digital, with over 25 years of experience in the travel tech industry, will leverage its expertise to introduce UNO VIVA to local hotels. The AI agent, integrated with central reservation systems (CRS), promises to automate reservation calls, reduce operational costs by up to 60%, and enhance revenue through personalised upselling.
Costis Fronimos, CEO of Aztech Digital, stated, “Integrating VIVA into our ecosystem expands the value our clients receive beyond media activation. This partnership will elevate the standards in tech-enabled hospitality with smarter, data-driven distribution.”
UNO VIVA, built on RateGain’s UNO platform, supports over 30 languages and operates 24/7, ensuring hotels can efficiently manage guest interactions without missing opportunities. Ashish Sikka, Business Head at RateGain, highlighted the partnership's significance, saying, “UNO VIVA empowers hotels to deliver seamless, 24/7 voice reservations in multiple languages, ensuring no opportunity is missed, and every guest is served efficiently.”
This strategic move not only strengthens RateGain's presence in Europe but also underscores its commitment to driving innovation in the hospitality sector. The partnership is expected to enhance operational scalability and improve conversion rates for hotels in Greece and Cyprus.
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