Kush Kapoor, CEO Roseate Hotels and Resorts
As the Indian hospitality sector navigates the dual pressures of global travel uncertainty and rising domestic overheads, Roseate House New Delhi is pivoting toward a "meaningful luxury" model for 2026. CEO Kush Kapoor discusses the brand's resilience in the face of Middle Eastern tensions and explains why a "strong digital presence" is now non-negotiable for RevPAR growth. This interview dives into the trade partnerships and specialised MICE strategies that are keeping Roseate at the forefront of the capital’s luxury landscape.
In an interview with Travel Daily Media, Kush Kapoor, CEO Roseate Hotels and Resorts shares more…
Travel Daily Media (TDM): What are the new plans and vision that you have for Roseate House New Delhi for 2026?
Kush Kapoor (KK): For 2026, our vision for Roseate House New Delhi is to further strengthen its position as a modern luxury lifestyle hotel that offers unique and memorable guest experiences. Our focus will be on enhancing personalised service, innovation, and overall guest comfort.
We also plan to introduce more technology-driven services to make the guest journey smoother, while still maintaining the warm and personal hospitality that Roseate is known for. At the same time, sustainability remains a key priority, with continued efforts towards reducing environmental impact through responsible sourcing, energy efficiency, and eco-friendly practices.
Additionally, we aim to position Roseate House as a vibrant hub for dining, culture, and social experiences in New Delhi by hosting curated events, culinary collaborations, and lifestyle experiences for both travellers and local guests. Our goal is to ensure every guest enjoys a stay that is both luxurious and meaningful.
TDM: What are the latest trends in hotel room sales and marketing that are taking the industry by storm? What is the strategy that you are utilising to ensure good occupancy and RevPAR numbers?
KK: The hotel industry is seeing trends like greater use of technology, digital bookings, and more personalised services for guests. Travellers today expect convenience, quick service, and unique experiences during their stay. We focus on a strong digital presence, smart pricing strategies, and partnerships with travel platforms and corporate clients to maintain good occupancy. At the same time, we enhance the guest experience through technology-driven services and personalised touches like our butler service, which adds comfort and exclusivity to the stay.
By combining technology, personalised hospitality, and effective revenue management, we aim to maintain strong occupancy and healthy RevPAR while ensuring guests have a memorable experience.
TDM: What are you doing to forge a long term mutually beneficial partnership with your travel trade partners?
KK: We believe our travel trade partners are very important to our long-term success, and we focus on building strong relationships through regular communication, transparency, and consistent support. We work closely with our partners by offering competitive packages, special promotions, and flexible booking options that help them sell our property more effectively. We also organise familiarisation trips, training sessions, and networking events so that partners can better understand our hotel and the unique experiences we offer.
In addition, our trade partners are assigned dedicated account managers from our front office team, which makes coordination and communication seamless for both sides. This personalised approach has been very well received by our partners.
Our goal is to create a mutually beneficial partnership, where both Roseate and our travel partners grow together while delivering exceptional experiences to guests.
TDM: What are you doing to grow your business travel and MICE segment? Can you share the details of a few of the main corporate events that took place at your hotels? What trends do you see for MICE in 2026? Especially since your hotel is in close proximity to the international airport.
KK: At Roseate House New Delhi, the business travel and MICE segment is a key focus, especially because of our close proximity to Indira Gandhi International Airport, which makes the hotel very convenient for corporate travellers and international delegates. We support this segment with modern meeting spaces, advanced technology, and personalised services like butlers for premium guests to ensure a smooth and comfortable experience. Over the past year, we have hosted several corporate meetings, leadership events, and product launches at the hotel.
Looking ahead to 2026, we see MICE events becoming more technology-driven and experience-focused, and our aim is to continue offering seamless services and world-class facilities for corporate events. We are also excited about our upcoming hotel in Noida, which is being developed with a strong focus on the MICE segment, further strengthening our presence in the corporate events space.
TDM: What are the main challenges that you have faced in your career as a hotelier and which decisions that you took left a mark?
KK: In my career as a hotelier, one of the main challenges has been adapting to constant changes in the hospitality industry, especially during uncertain times such as the global pandemic and shifting travel patterns. It required quick decision-making, flexibility, and a strong focus on guest safety and service quality. One important decision that left a strong impact was focusing on innovation and experience-led hospitality, while also investing in technology and personalised services such as butler assistance to enhance the guest experience.
I have also always believed in building strong teams and empowering people, as hospitality is ultimately about serving people. These decisions have helped us grow stronger and continue delivering meaningful experiences to our guests.
TDM: What are the main challenges that the hospitality industry is facing in India today?
KK: The hospitality industry in India is currently facing a few important challenges. One of the key challenges is rising operational costs, including energy, food, and overall maintenance, while still maintaining the high standards that guests expect from luxury hotels.
Another challenge is the movement of skilled hospitality professionals to international markets in search of higher wages. However, at Roseate Hotels & Resorts, we strongly believe in supporting and valuing talent. We offer one of the best salary packages and growth opportunities for freshers, along with strong training and development programs to build long-term careers in hospitality.
Despite these challenges, the industry in India continues to grow rapidly, and with a focus on innovation, quality service, and investing in people, the future of hospitality remains very positive.
TDM: How has the US-Israel-Iran conflict impacted the hospitality and tourism industry in India?
KK: The US–Israel–Iran conflict has created some uncertainty in global travel, mainly affecting flight routes, fuel costs, and travel sentiment in certain regions. For the hospitality industry, such geopolitical tensions can sometimes lead to short-term fluctuations in international travel.
However, India’s tourism and hospitality sector has remained quite resilient. In many cases, India continues to attract both business and leisure travellers, especially because it is seen as a stable and attractive destination in the region.
For hotels like Roseate House New Delhi, our strong business travel, MICE demand, and proximity to the international airport help us stay well connected with global travellers. While global events may create temporary shifts in travel patterns, the overall demand for travel to India continues to remain strong.
