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American Airlines to Launch Weekly Service From Chicago to Curaçao
The Curaçao Tourist Board (CTB), in collaboration with Curaçao Airport Partners (CAP), announces the launch of new non-stop, weekly service by American Airlines between Chicago O’Hare International Airport (ORD) and Curaçao International Airport (CUR). Tickets for the new route will be available for purchase starting May 5, 2025, and service will begin on December 6, 2025. Flights will operate every Saturday through April 4, 2026, providing Midwest travelers direct access to Curaçao's vibrant culture, pristine beaches, and year-round warm weather. “This new service from Chicago marks a major milestone for Curaçao, as it opens the door directly from the Midwest for travelers seeking an easy escape to the Caribbean,” said Muryad de Bruin, Managing Director of the Curaçao Tourist Board. “American Airlines has been a valued partner in our growth, steadily expanding its service to the island over the years. Their continued investment in Curaçao signals strong demand and real belief in the destination. We’re proud to welcome Chicago to our network and can’t wait to greet new visitors with open arms this winter season and beyond.” The new flight option is just one of several exciting developments for Curaçao, a destination experiencing remarkable momentum. Following a record-breaking 2024, the island is stepping confidently into the limelight. Based on Google Flights’ 2025 Summer Travel Trends report, the island is the top trending international destination for the season, signaling a surge in interest from U.S. travelers. And while Curaçao is on the rise, it’s also proactively shaping its future with a firm commitment to sustainability. In partnership with Sustainable Travel International, the island has launched a Destination Carrying Capacity Study to evaluate the economic, environmental, and social impacts of tourism. The goal: to ensure that growth enhances community well-being while protecting Curaçao’s ecosystems and cultural heritage. By prioritizing high-value, low-impact travel, Curaçao is setting a bold standard for responsible tourism in the Caribbean. “We are pleased with the further diversification of our US network by our trusted partner American Airlines,” said Peggy Croes, Senior Vice President of Aviation Market Development at Curaçao Airport Partners. “Chicago is one of our strongest U.S. feeder markets and, in becoming a gateway, will allow us to better serve travelers across the Midwest. We look forward to working together with our tourism partners and the travel industry to ensure the sustainability and growth of the route.” In tandem with its expanding airlift, Curaçao's hospitality sector is experiencing significant growth. The island is set to welcome major developments like the TUI Blue Curaçao and Pyrmont Marriott, both slated for openings in early 2026, along with the highly anticipated opening of the boutique Art Hotel in the lively Pietermaai district coming this summer. Existing properties are also enhancing their offerings to meet evolving traveler expectations. The historic Avila Beach Hotel has renovated its oceanfront rooms; Baoase Luxury Resort, named one of the Top 500 Hotels in the world by Travel + Leisure in 2025, has unveiled redesigned accommodations and a new beach club. The Curaçao Marriott Beach Resort has expanded its popular Salty Iguana Ocean Grill, and Dreams Curaçao Resort & Spa is elevating its luxury appeal with Il Mare, a new Preferred Club experience featuring beachfront bungalows. These developments reflect the island’s thoughtful approach to growth and its commitment to offering high-quality, elevated stays for every kind of traveler. “Curaçao’s hospitality sector is in the midst of a truly exciting chapter, with new developments, renovations, and creative experiences unfolding across the island,” said Anuschka Cova, CEO of the Curaçao Hospitality & Tourism Association (CHATA). “CHATA is excited about the new Chicago to Curaçao route, offering more travelers the opportunity to explore our vibrant culture while maintaining the authenticity that makes our island unique. We’re proud of how far we’ve come and even more excited for what’s ahead. As we welcome new travelers from the Midwest with this route, we invite them to dive into all that makes Curaçao special—our rich cultural heritage, flavorful cuisine, and unforgettable celebrations. There’s no better time to experience the soul of our island.” With its colorful Dutch colonial architecture, world-class diving, and vibrant cultural experiences, Curaçao continues to emerge as one of the most sought-after warm-weather escapes in the Caribbean.
American Airlines flight attendants ratify new agreement
American Airlines flight attendants, represented by the Association of Professional Flight Attendants (APFA), ratified a new collective bargaining agreement. The contract will deliver significant and immediate improvements in compensation, benefits and quality-of-life provisions. “It’s an exciting day for American's nearly 28,000 flight attendants and our entire airline,” said American’s CEO Robert Isom. “Reaching an agreement for our flight attendants has been a top priority, and today, we celebrate achieving this important milestone. Both the APFA and company negotiating teams had a shared mission of delivering an agreement our flight attendants have earned, and I greatly appreciate their work and relentless focus. “I want to personally thank APFA President Julie Hedrick for her leadership through these negotiations and in her daily leadership of the industry’s best flight attendants. I also wish to thank Secretary Pete Buttigieg and other partners in the Administration for their support throughout this process. And a special thanks to the American team for their exceptional work in reaching an agreement we’re all proud of.” American Airlines Group
American Airlines CR Smith Museum inspires the next generation of aviators
On National Aviation Day, American Airlines honours the incredible achievements of the aviation industry and reflects on the boundless potential it holds for the future. In a field where innovation and exploration are fundamental processes, American is committed to building a diverse pipeline of future aviation professionals. Empowering the next generation is crucial to the continued progress and advancement of modern flight. American supports several endeavours that offer hands-on instruction and interactive learning for young minds, including the American Airlines CR Smith Museum’s award-winning Aviation STEM Summer Camp. With a focus on STEM, the week-long summer camp provides a robust, in-depth curriculum and exposure to inspiring industry professionals. This summer, American sponsored 56 students from Clinton P. Russell Elementary School and Girls Inc. of Tarrant County for a fully funded summer camp opportunity. Students were immersed in STEM concepts and aviation with the goal of helping them build confidence and recognize that career opportunities in these industries are within reach. By providing impactful educational programming to children of all backgrounds, American and the CR Smith Museum are broadening the aviation community. “The camp provided our students with invaluable exposure to aviation. It was truly the experience of a lifetime, opening doors and kindling dreams that will shape their futures,” said Chara Pace, Principal of Clinton P. Russell Elementary. “Our students returned with a clear vision of their potential future in the aviation industry by exploring careers from aircraft mechanics and engineers to pilots and flight attendants.” American celebrates the past and continues to build a strong foundation for the future through the diverse talents of tomorrow’s leaders and is proud to provide a framework that equips young aviators with the skills and confidence to reach new heights. Enrollment in the 2025 summer camp begins in March 2025. Visit the CR Smith Museum website to learn more about the enriching educational programming available for students in the Dallas-Fort Worth community year-round. These development initiatives are made possible through the generous support of museum donors and members.
American Airlines renews subscription with Sabre PRISM
Sabre announced that American Airlines has renewed its subscription to PRISM, Sabre’s industry-leading corporate travel contract management solution used by more than 30 of the world’s premier airlines. PRISM is a powerful business intelligence solution that goes beyond a simple data feed, providing robust data analytics as well as reporting and services to help airlines optimize their corporate travel contracts. “We are pleased to renew our longstanding partnership of Sabre's PRISM product,” Scott Laurence, SVP Sales and Partnerships of American Airlines. “We are committed to our corporate customers and PRISM analytics enables our teams to plan, execute and measure our corporate contracts.” A truly global tool with international customers and data sources, PRISM ingests data from more than 5,000 sources internationally with more than 2 million individual corporate flight bookings processed in 2023. PRISM provides uniquely valuable insights and analytics including robust contract profit modeling and performance reporting, as well as more than 350 preformatted reports containing 1,000s of different data configurations. “As corporate travel continues to recover, it is more important than ever that airlines are able to optimize their corporate travel contracts with robust data and science-based decision-making,” said Darren Rickey, Senior Vice President, Global Airline Sales and Account Management, Sabre Travel Solutions. “American Airlines’ corporate travelers expect the best and PRISM analytics provides reliable data to keep their corporate account management competitive and ultimately help create the best customer facing experience end-to-end.” Additionally, Sabre offers PRISM customers on-demand 24/7, self-service access to analytics and reporting, as well as in-house technical and development support, helping to ensure accurate and timely data files and enabling custom development support for customers.
American Airlines becomes first US airline to launch automated tag for mobility devices
American Airlines is the first U.S. airline to launch an automated tag for mobility devices, part of an ongoing commitment to improve wheelchair and mobility device handling across its network. Developed in-house by American’s Technology team, the tags are currently used in the airports where American and its regional partners operate. “American is committed to improving the travel experience for our customers who use wheelchairs and mobility devices,” said Julie Rath, American’s Senior Vice President of Airports, Reservations and Service Recovery. “Streamlining the check-in and tagging process is an industry-leading effort that will help us further improve how we handle wheelchairs for our customers who entrust us to transport their devices on their journey.” New automated tags, replacing the previous manual tags, feature customer- and device-specific data like itineraries, delivery points, device weight, battery type and the number of items removed and taken on board. This additional information will ensure more accurate and consistent information for team members handling the devices and provide enhanced visibility of the devices throughout customers’ travel journeys. The automation also enables the device's information to be more easily shared across frontline team members’ applications, ensuring team members have the right information at the right time. American has launched multiple improvements across its operation to deliver a positive, more seamless travel experience for customers with wheelchairs and mobility devices. These actions have helped American improve handling of these devices. American’s handling rate for mobility devices improved nearly 13% from the first half of 2023 to the first half of 2024. Hands-on training for team members: With the help of an outside organization, American offers in-person mobility device training to its Airport Customer Service and Customer Operations team members and vendor partners, which supplements comprehensive web-based training delivered to all American airport team members. Investing in airport infrastructure: Wheelchair movers have been deployed and lifts are being installed at the airline’s hubs and other airports with high mobility device traffic, which helps lower the risk of damaging mobility devices and team member injury. Streamlining the traveler experience: American made it easier for customers to add and maintain wheelchairs and other mobility devices as part of their travel profiles. Starting this fall, customers can conveniently access their saved travel preferences, such as traveling with a mobility device or service animal and apply their details to any upcoming trip when managing on aa.com. Enabling customers to manage these needs digitally ensures the airline has the necessary information to safety and securely transport devices.
WTAAA applauds American Airlines’ NDC strategy shift
The World Travel Agency Association (WTAAA) applauds American Airlines for its willingness to listen to the travel agency community's concerns and take decisive action. In re-evaluating its distribution strategy, the airline has reversed its policy of linking AAdvantage loyalty points exclusively to NDC bookings with preferred sellers. Otto de Vries, Executive Director WTAAA, says: “It takes immense courage to reassess past actions, and we recognise this as a pivotal step towards fostering better communication and collaboration within the travel industry.” We would like to specifically acknowledge the critical role played by our esteemed members, the American Society of Travel Advisors (ASTA), the Association of Canadian Travel Agencies and Travel Advisors (ACTA) and the Latin American Tourism Forum (FOLATUR), who represent 11 associations and federations of travel agencies in Latin America, in advocating for the interests of travel agents and ensuring their voices were heard. We hope this development will pave the way for American Airlines to rebuild constructive relationships with travel agents and advisors worldwide and recognise the tremendous value they provide in delivering a seamless and personalised experience to travellers. “WTAAA stands ready to facilitate such discussions and foster collaboration among all parties involved,” says de Vries. WTAAA, The World Travel Agency Association, (American Airlines for its willingness to listen to the travel agency community's concerns and take decisive action. In re-evaluating its distribution strategy, the airline has reversed its policy of linking AAdvantage loyalty points exclusively to NDC bookings with preferred sellers.
North American Airlines Abolish Cancellation Fees: A Trend for Australian Carriers to Consider?
Airlines in North America have taken a bold step by axing cancellation fees for their flyers, a move that has caught the attention of Australian travellers. Last week, Spirit and Frontier Airlines announced plans to eliminate extra costs associated with flight cancellations or changes to win back frustrated passengers. The Shift Away from “Junk Fees” The decision to scrap these fees comes in the wake of a broader crackdown on so-called “junk fees.” The issue has even reached the highest levels of government, with the White House taking notice. President Joe Biden emphasised the importance of protecting passengers from surprise charges, stating, “Too often, airlines drag their feet on refunds or rip folks off with junk fees.” Australian Advocacy Calls for Change Adam Glezer, founder of the local advocacy business Consumer Champion, lauded North American Airlines’ move in Australia. He believes that eliminating cancellation fees is a brilliant strategy Australian airlines should adopt. “It gives consumers flexibility,” Glezer explained. Travellers can book flights with the confidence that they will be looked after if anything changes. Australian airlines capitalise on the need for changes, resulting in excessive passenger costs.” Spirit Airlines Leads the Way Under Spirit Airlines’ new policy, customers can cancel flights up to an hour before their scheduled departure without incurring fees. The convenience extends to the airline’s app, making the process hassle-free. Additionally, if a flight is cancelled within 24 hours of booking or the departure date is more than a week away, Spirit offers a full refund. A spokesperson for Spirit emphasized that these changes are part of the airline’s strategy to return to profitability following the challenges posed by the COVID-19 pandemic. Pressure on Other Airlines Glezer predicts that Spirit’s move will pressure other North American airlines to follow suit. He sees it as a potential model for Australia, where consumer protections related to airlines need improvement. “As it stands now,” he said, “Australians find themselves in a precarious position when they have to cancel or change flights. Our airlines must prioritise consumer interests over maximising profits.” Qantas Faces Criticism While Qantas invests millions in upgrading customer service and loyalty programs, Australian travellers still face steep cancellation costs. Details on Qantas’ website reveal substantial flight cancellation fees, varying by destination. Change fees range from $10 to $77, depending on factors such as booking method (airport vs. contact centre). Fortunately, Qantas frequent flyers can cancel without additional charges. Virgin and Jetstar Virgin’s website discloses cancellation and change fees, including a $99 charge and fare difference. However, Virgin offers flex tickets with no extra fees. Jetstar imposes a $50 refund fee for domestic flights and potentially higher fees on international routes to Japan. According to information buried on Jetstar’s website, change fees can soar to around $70 for domestic flights. Meanwhile, Regional Express (Rex) charges $44 plus the fare difference for flight changes, with an additional $44 fee for cancellations. As the global travel landscape evolves, Australian airlines face mounting pressure to prioritise passenger needs and reconsider fee structures. Whether they follow the North American example remains to be seen, but travellers hope for a future where flexibility and fairness prevail.
American Airlines Unveils Luxurious Inflight Enhancements for Summer Travel
As summer approaches, American Airlines is set to elevate the inflight experience with premium enhancements designed to delight travellers. The airline is introducing new amenity kits, plush bedding, and gourmet culinary offerings, ensuring that customers fly in unparalleled style and comfort. Kim Cisek, American’s Vice President of Customer Experience, emphasises the airline’s commitment to a thoughtful curation of the onboard experience. “We aim to make the journey as memorable as the destination,” Cisek says. “By infusing our service with customer and team member feedback, we’re crafting an onboard atmosphere that connects our passengers to what matters most.” The new amenity kits, developed in collaboration with various boutique and renowned brands, will feature rotating designs and high-quality skincare products, complementing the fresh bedding program. Starting Memorial Day weekend, these kits will be available on over 300 international and transcontinental flights across Flagship® First Class, Flagship® Business Class, and Premium Economy cabins. The primary amenity kit, offered year-round, includes flight essentials such as a toothbrush, dental kit, eye mask, and earplugs, alongside an evolving selection of skincare items. Based on direct customer input, this initiative ensures a unique and refreshing experience with each flight. In a groundbreaking partnership with Thirteen Lune, American Airlines has curated a skincare product line that celebrates diversity and innovation, featuring brands like Joanna Vargas and Relevant. These offerings reflect the airline’s dedication to inclusivity and quality. Moreover, American Airlines will introduce limited-edition specialty kits crafted in collaboration with diverse U.S.-based designers and brands. These kits will commemorate significant milestones and mirror American customers’ and team members’ diverse values and backgrounds. The inaugural specialty kit from Thirteen Lune will kick off the new amenity program, offering customers a collectible experience. Passengers in premium cabins will be the first to enjoy the Thirteen Lune kits, followed by the distribution of the primary amenity kits throughout the summer. Each specialty kit, equipped with a QR code, will provide insights into the featured brands and partners, adding an educational layer to the luxury experience. Responding to customer preferences, American Airlines has also reimagined its bedding options. Research revealed that 75% of travellers favour dual-sided pillows, prompting the introduction of a pillow with cool touch fabric on one side and traditional fabric on the other. This attention to detail ensures that customers in Flagship® First Class or Flagship® Business Class can enjoy a restful and personalised sleep experience. As American Airlines gears up for the busy travel season, these enhancements signal a new standard of inflight luxury, promising passengers a journey as enjoyable as the destination itself. With a focus on customer satisfaction and a flair for innovation, American Airlines is not just flying passengers to their destinations; it’s transporting them into a new dimension of air travel. Those flying in Flagship® First Class on international routes will continue to enjoy the cozy luxury of pyjamas, a service highly appreciated by 80% of first-class patrons. Additionally, Flagship® Business Class passengers on all international flights can now slip into comfort with slippers, a perk previously reserved for ultra-long-haul voyages. The commitment to comfort extends across all cabins, including Premium Economy and Main Cabin, where passengers will find upgraded bedding options. These include lumbar pillows, throw blankets, premium duvets, and fleece blankets, all sourced from leading brands in the industry. In a sustainable collaboration with John Horsfall, American Airlines has developed the Re-Thread® collection, featuring bedding made from recycled materials. This eco-friendly initiative is set to save 25 tons of plastic waste annually by replacing single-use plastic with reusable zipper product bags for bedding distribution. The culinary experience aboard American Airlines also includes taking flights with new menus that celebrate the diverse flavours of the airline’s global destinations. Passengers can savour internationally inspired dishes such as macadamia-crusted sea bass with citrus cream sauce, pan-roasted chicken, and a variety of pasta and salads. Business class travellers flying from the U.S. to international destinations and those from Europe will have an array of new pre-order options, ensuring a delightful dining experience in the skies. Looking ahead, American Airlines is preparing to introduce the Flagship® Suite seat on future Boeing 787-9, 777-300, and Airbus A321XLR aircraft. This new suite will offer passengers an oasis of comfort, with wireless charging, Bluetooth capability, and multiple storage options. The suite’s design includes lie-flat seats, direct aisle access, privacy doors, and a chaise lounge position, providing a personalised and luxurious experience at 30,000 feet. As American Airlines gears up for the bustling summer travel season, these enhancements reflect a dedication to customer satisfaction and a commitment to delivering an exceptional journey. With these new amenities and services, American Airlines is not just flying passengers to their destinations; it’s transporting them into a realm of comfort and indulgence. American Airlines Flagship® Suite Preferred seat American Airlines is poised to offer an unparalleled travel experience by introducing the Flagship Suite® Preferred seat on its new Boeing 787-9 and retrofitted 777-300 aircraft. This premium seating option epitomises luxury, providing passengers a spacious sanctuary in the sky. The suite boasts ample storage areas and exclusive amenities, including a Nest Bedding® mattress pad, a sumptuous throw blanket, a supportive memory foam lumbar pillow, and cozy Nest Bedding® pyjamas. The indulgence extends to an exclusive amenity kit enriched with additional skincare products from Thirteen Lune by Joanna Vargas and Relevant, ensuring passengers arrive at their destination refreshed and revitalised. As American Airlines unveils these new interiors, Premium Economy travellers will also be treated to enhanced amenities. These include the convenience of wireless charging, additional storage space for personal items, and privacy headrest wings for a more secluded and comfortable journey. This wave of upgrades includes passengers in the main cabin. They will enjoy state-of-the-art 4K seatback screens, seamless Bluetooth connectivity, and a variety of charging ports, including AC and USB-A/USB-C, keeping their devices powered throughout the flight. All customers aboard will have access to high-speed Wi-Fi to stay connected with the world below. Additionally, a vast library of 1,500 free entertainment content offerings will be at their fingertips, ensuring that their time in the air is as enjoyable as it is comfortable. With these advancements, American Airlines reaffirms its commitment to providing a distinguished and memorable travel experience, setting a new standard for comfort and convenience in the skies. The post American Airlines Unveils Luxurious Inflight Enhancements for Summer Travel first appeared on Stray Nomad Travel News.
American Airlines’ New Loyalty Policy threatens travel agent ecosystem: WTAAA
The World Travel Agents Associations Alliance (WTAAA) is deeply concerned by American Airlines' recent decision to impose punitive measures against travel agencies that choose to use third-party booking platforms. The airline recently announced that only bookings made directly with American or one of a small number of "preferred" agencies will qualify for AAdvantage miles accrual, leaving the vast majority of travel agency customers at a significant disadvantage. By discontinuing AAdvantage accrual on tickets booked through most agencies and imposing stringent thresholds for agencies to maintain preferred status, American is actively discouraging travellers from booking through the travel agency channel. Airline loyalty programmes have long been a cornerstone of the travel industry, providing powerful incentives that drive repeat business and customer satisfaction. Travel agencies play an important role in helping consumers maximise the benefits of these programmes. American's new policy undermines this mutually beneficial relationship, threatening to alienate loyal customers and disrupt the balance of the travel distribution ecosystem. This heavy-handed tactic will fragment distribution, drive up costs, and reduce transparency for consumers who seek to compare offerings across multiple airlines. It also demonstrates a troubling disregard for the critical role that travel agencies play in serving travellers, especially in the wake of the COVID-19 pandemic when their expertise and personalised service were more valuable than ever. WTAAA calls on American Airlines to reconsider this counterproductive policy and reaffirm its commitment to maintaining an open and equitable distribution landscape that serves the best interests of all industry stakeholders, including travel agencies and, most importantly, the travelling public. We urge the airline to engage in constructive dialogue with travel agency associations and other partners to find solutions that preserve consumer choice and uphold the principles of fair competition. The travel industry thrives on collaboration, and WTAAA stands ready to work with American Airlines to develop policies that foster innovation, strengthen loyalty programmes, and ensure a bright future for the entire sector.
American Airlines Becomes the Only U.S. Carrier to Fly Between New York and Tokyo
In a significant boost to international travel, American Airlines is set to launch a new nonstop service between New York’s John F. Kennedy International Airport (JFK) and Tokyo’s Haneda International Airport (HND). The United States Department of Transportation (DOT) has formally approved the airline’s application, making it the only U.S. carrier to operate a nonstop service between JFK and HND. Brian Znotins, American’s Senior Vice President of Network and Schedule Planning, expressed his enthusiasm about the upcoming service, stating, “American looks forward to launching flights between JFK and HND this summer. This new service will complement flights offered by our joint business partner, Japan Airlines, giving more ways for our customers to travel between the U.S. and Japan.” Set to launch on June 28, the new service will offer up to three daily flights, providing customers with a range of convenient times throughout the day. Furthermore, the new daily flight will offer roundtrip connections to more than 30 cities across Japan and East Asia operated by Japan Airlines, including major cities such as Osaka, Sapporo, and Fukuoka. The JFK-HND service will be America’s fourth daily nonstop flight to HND, joining the existing daily service from Dallas-Fort Worth (DFW) and two daily flights from Los Angeles (LAX). In a joint business partnership, American and Japan Airlines will offer customers up to 17 flights between the continental United States and Japan next summer, including ten daily flights to HND. This partnership is set to redefine convenience and comfort for travellers, offering them a seamless travel experience to Japan next summer. This move marks a significant milestone in enhancing connectivity and fostering stronger ties between the U.S. and Japan, promising an exciting summer for travellers. The post American Airlines Becomes the Only U.S. Carrier to Fly Between New York and Tokyo first appeared on Stray Nomad Travel News.
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