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Taipei Taoyuan International Airport chooses SITA
SITA is partnering with Taipei Taoyuan International Airport (TPE) to revolutionize their passenger processing solutions. TPE will install SITA’s game changing check-in kiosk solutions, allowing passengers to fly through the airport and on to their destination faster than ever before. The kiosks bring innovation to the check-in desk, helping passenger processing become a state-of the-art feature of the airport experience. The deal, which runs until 2033, shows SITA's commitment to improving airport IT solutions and the passenger experience, through scalable, efficient systems that meet the needs of modern airports. With the new check-in and baggage handling processes, Taipei Taoyuan International Airport will reduce wait times and improve overall airport efficiency. TPE has chosen SITA to provide its Local Departure Control System (LDCS), Common Use Terminal Equipment (CUTE) and Common Use Self-Service (CUSS) systems, including a full hardware refresh of 80 check-in kiosks to support all international flights in Terminals 1 and 2. The purchase of SITA's technology comes at a crucial time for the aviation industry in Taiwan. Global passenger numbers are set to double to 10bn by 2040, and TPE needs to meet this growing demand, maintaining the highest level of security while improving overall airport efficiency. Sumesh Patel, SITA APAC President, emphasized the importance of this partnership, stating: "Our focus at SITA is to deliver technology solutions that help airport operators better manage their infrastructure in a way that is both optimal and makes the journey smoother for passengers. Airports around the world are facing challenges on many fronts, from staffing to efficiency, and improving the overall passenger experience. Taipei can become a pioneer in the Asian market in terms of digitalization and innovation, becoming an example for others in an ever-evolving travel industry. Nelson Wang, Taipei Airport Operation Committee Chairman, expressed his confidence in SITA's solutions. He said: "As part of our improvement program, the smart use of technology will maximize our existing infrastructure, and provide our passengers with a world-class experience, while supporting our airline customers in managing their operations more efficiently. SITA's CUSS and CUTE systems are key to meeting our ambitions – from managing the flow of passengers through our terminals to making all of our passengers' journeys smoother and more efficient." SITA has been a trusted partner for TPE for over three decades, and looks forward to continuing its successful collaboration, driving innovation and excellence in airport and airline technology for years to come.
Taipei Taoyuan Airport goes with SITA technologies for passenger processing
The Taipei Taoyuan International Airport (TPE) recently partnered with travel tech solutions firm SITA to revolutionise its passenger processing solutions. TPE will install SITA’s game-changing check-in kiosk solutions to enable passengers to zoom through the airport and on to their destination faster than ever before. The kiosks bring innovation to the check-in desk, helping passenger processing become a state-of-the-art feature of the airport experience. What does this partnership entail? The deal, which runs until 2033, shows SITA's commitment to improving airport IT solutions and the passenger experience, through scalable, efficient systems that meet the needs of modern airports. With the new check-in and baggage handling processes, TPE will reduce wait times and improve overall airport efficiency. TPE chose SITA to provide its Local Departure Control System (LDCS), Common Use Terminal Equipment (CUTE) and Common Use Self-Service (CUSS) systems, including a full hardware refresh of 80 check-in kiosks to support all international flights in Terminals 1 and 2. A necessary acquisition The purchase of SITA's technology comes at a crucial time for the aviation industry in Taiwan. Global passenger numbers are set to double to 10bn by 2040, and TPE needs to meet this growing demand, maintaining the highest level of security while improving overall airport efficiency. Sumesh Patel, SITA APAC president, emphasised the importance of this partnership. Patel said: "Our focus at SITA is to deliver technology solutions that help airport operators better manage their infrastructure in a way that is both optimal and makes the journey smoother for passengers. Airports around the world are facing challenges on many fronts, from staffing to efficiency, and improving the overall passenger experience. Taipei can become a pioneer in the Asian market in terms of digitalization and innovation, becoming an example for others in an ever-evolving travel industry. Taipei Airport Operation Committee chair Nelson Wang added: "As part of our improvement program, the smart use of technology will maximise our existing infrastructure, and provide our passengers with a world-class experience, while supporting our airline customers in managing their operations more efficiently. SITA's CUSS and CUTE systems are key to meeting our ambitions – from managing the flow of passengers through our terminals to making all of our passengers' journeys smoother and more efficient."
Asian MICE Forum embraces the future as it marks its 20th year
Marking its 20th edition this year, the Asian MICE Forum kicked off today, 19th September, on the 14th floor of the Taipei New Horizon Event Space in the Taiwanese capital. Revolving around the theme Beyond 20+: Embracing Tomorrow, speakers and participants are looking to a future that weaves together technological innovation and sustainable practices to stage highly engaging meetings, conferences, and exhibitions in Asia and elsewhere in the world. Likewise, as Taiwan External Trade Development Council (TAITRA) president and chief executive Simon Wang put it, the event also celebrates the human component of the MICE industry and the importance of connection and shared experiences. Wang said: "The true value of MICE lies in the stories shared when people meet." Celebrating growth and maturity Speaking to open the event, deputy secretary-general Susan Hu of the Taiwanese Ministry of Economic Affairs pointed out that the Forum's 20th run heralds a period of growth and maturity for the event and the MICE sector in general. Hu recalled: "20 years ago, the Ministry started investing in Taiwan's MICE industry. At first, everything happened at the Taipei World Trade Centre and, later, the International Convention Centre. As demand grew, we built a new exhibition centre; a little later, Kaohsiung, Tainan, and Taoyuan joined the party. You could say that Taiwan created a full MICE corridor from north to south." But Hu also pointed out that the growth went beyond infrastructure, delving deeper into Taiwan's soft power. More than an IT hub Taiwan is known throughout the world as a key player in the global IT sector thanks to its position as a leader in the semiconductor and consumer electronics industries. Hu declared that MICE and related industries have played a major role in the country's industrial success. She said: "Events like Computex and Semicon Taiwan bring tens of thousands of international buyers, investors, and innovators to Taiwan. At these events, they don't just see our products, but they can also connect with our industry professionals and create opportunities for them. In short: no MICE, no market." Hu also explained how MICE doesn't just benefit the sectors hosting events and the companies who stage these for them. MICE also benefits the greater population: hospitality providers, restaurateurs, retailers, as well as service providers. Celebrating the past, embracing the future For TAITRA's Wang, the 20th Asian MICE Forum not only honours a storied past, but it also opens discussions regarding the future of MICE in Asia and beyond. He said: "20 years ago, the total output of MICE in Taiwan was about US$68 million; today, this has jumped to US$63 billion. Also, the role of TAITRA moving forward is to build platforms, connect industries, and introduce digital and sustainability solutions." Wang opined that every encounter should be seen as an opportunity. In which case, every conference and exhibition opens a chapter, a door into collaboration later on. Wang concluded his remarks by saying: "Let's keep planting these seeds of opportunity; let's keep nurturing them to see if we can work towards another 20 years of Taiwan MICE stories."
Taiwan brings its All in Taipei, Made for You campaign to Singapore and Malaysia
To strengthen Taipei's visibility and competitiveness in the Singapore and Malaysia travel markets, the Taipei City Government’s Department of Information and Tourism in collaboration with the governments of New Taipei, Keelung, and Taoyuan, partnered with tourism industry representatives from northern Taiwan to present a major tourism promotion event in Singapore. The event attracted over 70 travel professionals and media representatives from both countries, highlighting Taipei's growing appeal in the Southeast Asian market. Under the theme All in Taipei, Made for You, Taipei highlighted its strengths as a travel destination: convenient transportation, a safe and friendly environment, and a vibrant blend of nature, culture, and modern urban life. Key annual events were showcased, including the Dadaocheng Summer Festival, Taipei New Year's Eve Countdown Party, and the Taipei Lantern Festival, all of which sparked great interest among attendees. A slew of agreements Taipei also signed Memorandums of Understanding (MOUs) with the National Association of Travel Agents Singapore (NATAS) and the Malaysian Chinese Tourism Association (MCTA) to promote bilateral cooperation in marketing resource sharing, tourism information exchange, and future joint promotions. According to tourism commissioner Yu Hsiang: "Taipei is a multi-layered city where history and modernity converge. Travelers can stroll through nostalgic neighborhoods like Dadaocheng and Wanhua, explore centuries of culture at the National Palace Museum, enjoy the scenic beauty of Yangmingshan and Maokong, or immerse themselves in the energy of Xinyi District and Taipei 101. The city is also a food lover's paradise: from Michelin-recommended xiaolongbao and beef noodles to local night market favorites like bubble tea, oyster omelets, and mango shaved ice." Taipei is also committed to inclusive tourism, seeing how the city recently received the 2025 Muslim Women-Friendly Travel Destination City Award, was ranked second in the world for safest night tourism by Travelbag, and first as the safest city for female digital nomads by Time Out, reaffirming its reputation as a secure, welcoming international destination. Looking ahead, Taipei will continue its diversified marketing strategies in the region, including the rollout of in-depth travel packages featuring two-night stays with local Singapore travel agencies during upcoming travel fairs. The All in Taipei, Made for You brand will be prominently displayed, complemented by outdoor advertising, local food media features, and radio promotions on YES 972 FM, all aimed at increasing visibility and inspiring more travelers from Singapore and Malaysia to choose Taipei as their next destination.
IATA releases its Contactless Travel Directory
The International Air Transport Association (IATA) announced the release of its Contactless Travel Directory on Monday, 7th April. The Contactless Travel Directory was developed to quickly scale and increase adoption of contactless travel solutions for both airports and airlines. That said, the Directory will power a matchmaking service to help airlines identify and offer contactless travel at specific airports, including with their partner airlines. Contactless travel uses interoperable biometric solutions to enable travelers to move through the travel process without relying on paper documentation such as passports or boarding passes. Parts of the travel process that could be made more efficient with contactless travel include bag drop, lounge access, security access, security screening, and boarding. Making things easier According to IATA senior vice-president for operations, safety, and security Nick Careen: “The release of the Contactless Travel Directory will make it easier for airlines to expand biometric service opportunities for their customers. As travelers expect ever greater efficiency, biometric recognition technology is taking on a growing role in facilitating travel.” Careen added that, together with the IATA One ID initiative, the Directory will help accelerate this most necessary transition thanks to critical data and compliance with global standards. Digital services provider Airware, together with identity management providers IDEMIA and iPassport, will be the first to demonstrate the use of the Directory. At this year’s Passenger Terminal Expo, scheduled for this week in Madrid, delegates will be able to enroll during check-in for fictitious flights between the UK and Spain using the WorldJet Airline App, then pass through the biometric touchpoints at both Airware’s and IDEMIA’s booths, as one would in a real airport. Key features of the Contactless Travel Directory A single reference point for airlines to determine the availability of biometric travel touchpoints across their network. Traveler eligibility information by location, so airlines know which travelers (nationality, passport compatibility, and age) will be eligible for contactless services using biometric identification. Technical protocols airlines need to connect with other airline or airport biometric touchpoints.
Plaza Premium Group offers authentic Taiwanese culture at its fifth lounge in Taiwan
Airport hospitality service provider Plaza Premium Group (PPG) formally unveiled its fifth Plaza Premium Lounge in Taiwan at Taipei Songshan Airport. This vibrant new space invites travelers to immerse themselves in the rich tapestry of Taiwanese culture, featuring an exquisite blend of signature culinary delights and award-winning art. At Plaza Premium Lounge Taipei Songshan, every journey becomes a celebration of authentic Taiwanese heritage. Since its debut in Taiwan in 2016, Plaza Premium Group has expanded its footprint with four additional lounges at Taipei Taoyuan Airport, consistently delivering exceptional service and comfort to globetrotters. A welcoming space for weary travellers As the only independent lounge at Taipei Songshan Airport, it offers a welcoming oasis for all travelers, accessible through a nominal fee or complimentary entry with designated credit cards. The new Plaza Premium Lounge at Taipei Songshan Airport boasts a spacious and stylish interior designed for relaxation, as well as ample comfortable seating and a free internet zone guests can easily stay connected while traveling. For added privacy, VIP rooms are available for pre-booking, ensuring bespoke services for banking clients and those seeking a quieter space. Where art and elegance meet Travelers will be captivated by the lounge's Art Gallery, featuring stunning works by acclaimed Taiwanese artist Yi Shuan Wu. Her award-winning pieces not only reflect Taiwan's artistic spirit but also enhance the lounge's ambiance. Wu has created exclusive artworks inspired by local Taiwanese elements for this collaboration, enriching the lounge's cultural atmosphere. Authentic flavours for a true sense of place The culinary experience at the Plaza Premium Lounge is nothing short of extraordinary as guests can indulge in a diverse array of made-to-order Taiwanese dishes. The dining options in the lounge are also impressive, with a buffet area offering a variety of made-to-order Taiwanese culinary delights, including the highly acclaimed Taiwanese shacha beef noodles. This flavorful fusion dish combines tender beef, chewy noodles, and the umami-rich shacha sauce, a Taiwanese culinary staple with roots in Chaoshan (Teochew) cuisine and has evolved into a beloved staple of Taiwanese culinary culture. A quintessential comfort dish that travellers must try is the Taiwanese braised pork rice. This much-loved rice bowl features succulent pieces of pork belly, braised to tender perfection in a rich, savory sauce that melds the flavors of soy sauce, star anise, and garlic served with pickled mustard greens. Another local speciality is the Taiwanese hotdog, a popular snack that features a charcoal-grilled pork sausage nestled inside a glutinous rice sausage. A staple to locals is the traditional bamboo rice which is indigenous to Taiwan, featuring glutinous rice, meticulously prepared and cooked within the hollow sections of fresh bamboo, imparting a unique fragrance and flavour. The Taiwanese rice noodle soup is also a classic dish to experience. Additionally, vegetarians can enjoy a diverse selection of delicious dishes, allowing every traveler to experience Taiwan's unique culinary culture.
Eva Air launches fourth-generation Premium Economy Class seats
EVA Air, Taiwan’s independent airline, unveiled its fourth-generation Premium Economy Class seats with an industry-leading seat pitch of 42 inches. It was presented today during the “Focus on Evolution: Taking Off with Heart” launch event at Evergreen Aviation Technologies Corporation’s No. 4 Hangar. Presided over by EVA Air President Clay Sun, the event showcased the airline’s latest seat design. This is the first time the airline has introduced the new Premium Economy Class on the Boeing 787-9, elevating the design concept from an “upgraded economy” standard to a “business-class-like” experience. The airline aims to offer a refined and comfortable cabin experience, strengthening its comprehensive three-class service offerings. “As the world’s first airline to launch Premium Economy Class, EVA Air has consistently focused on innovation driven by passenger needs and setting industry trends. The fourth-generation seats retain the core philosophy of previous generations while enhancing comfort, fashion, and functionality, showcasing our commitment to service innovation and attention to detail” said EVA Air President Clay Sun. “The Boeing 787-9 aircraft featuring the new Premium Economy Class will initially serve the Taiwan Taoyuan International Airport (TPE)-Jakarta (CGK) route, with future deployment on flights from Taiwan Taoyuan International Airport (TPE) to Munich (MUC), Milan (MXP), direct flights to Vienna (VIE), and on the Day flight to San Francisco (SFO) in the future” he added. The new Premium Economy Class features 28 seats arranged in a 2-3-2 configuration. The cradle motion recline mechanism allows the seat cushion to slide forward and upward simultaneously, creating a comfortable recline equivalent to 8 inches while preserving space for the passenger behind. Each seat is equipped with the industry-leading 15.6-inch high-resolution widescreen monitors in Premium Economy Class and a multi-function entertainment system controller. The tray table includes a holder for personal devices, and the seats are fitted with 110V AC and USB combo power outlets to meet modern passengers’ diverse needs. The new design emphasises enhanced privacy with side privacy panels on the headrests and built-in reading lights. The headrests, armrests and footrests are upholstered in premium leather, delivering a luxurious and comfortable experience. Ample storage spaces in the armrests, seatback compartments, and dedicated bottle holders make it convenient for passengers to store and access personal items. A wheelchair-accessible armrest on aisle seats ensures that flight attendants can assist passengers with special needs. EVA Air was the first airline to introduce Premium Economy Class, then known as Evergreen Deluxe Class, in 1992. This innovative addition revolutionised cabin services by offering a new class between Economy and Business and reshaping the industry landscape. The seats featured a 38-inch pitch, significantly larger than standard Economy Class, and were the first to come equipped with personal TV systems. EVA Air’s continued enhancements to Premium Economy Class have earned numerous accolades from Skytrax, including awards for “World's Best Premium Economy Class Airlines,” “World's Best Premium Economy Class Airline Catering, ” and “Best Premium Economy Class Airline Seats.” EVA Air is enhancing its service with a new collaboration with the renowned British brand HUNTER. Passengers in Premium Economy Class on long-haul routes to the U.S., Canada, and Europe departing from Taipei will receive an olive-green amenity kit, while return flights offer an oatmeal brown version. The stylish, outdoor-functional design includes a detachable strap for versatile wear and comes with HUNTER-brand lotion and lip balm for a refreshing long-haul skincare experience. EVA Air continues prioritising high-quality and environmentally-friendly service items, including pillows and double-sided blankets for superior comfort, exclusive high-quality headphones, and customised tableware created in collaboration with Italy’s century-old brand, Guzzini. Bamboo fibre eco-friendly napkins further demonstrate EVA Air’s commitment to sustainability. The premium service line-up also features Royal Laurel Class toiletries, deep grey velvet slippers, and gourmet mixed nuts and dried fruits to elevate the passenger experience.
EVA Air makes its debut in the Dow Jones Sustainability Indices
EVA Air recently hit a major milestone in its sustainability journey through its debut on the Dow Jones Sustainability Indices (DJSI)'s Emerging Markets Index. Thanks to the airline’s industry leadership and commitment to sustainable practices, it secured the highest Environmental, Social, and Governance (ESG) score in the global aviation sector in the 2024 S&P Global Corporate Sustainability Assessment. Over 13,000 companies from 62 industries participated in the evaluation this year. Among the 61 airlines assessed, EVA Air stood out as the top performer, recognized for its comprehensive and well-executed ESG strategies. According to EVA Air president Clay Sun: “This recognition highlights the outstanding performance of our ESG initiatives and the dedicated efforts of all our employees. We remain committed to taking concrete actions to uphold ESG principles, delivering long-term value for both society and our company.” Maintaining compliance in sustainability and governance EVA Air’s inclusion in the DJSI Emerging Markets Indices is a testament to its achievements in corporate sustainability governance. The airline excelled in the environmental and social categories, ranking first in Transparency & Reporting, Risk & Crisis Management, Supply Chain Management, Environmental Policy & Management, Energy, Packaging, Climate Strategy, Transportation Safety, Customer Relations, and Privacy Protection. As part of its commitment to decarbonisation, EVA Air has been actively integrating Sustainable Aviation Fuel (SAF) into its operations. In August 2023, the airline operated a passenger flight from Tokyo Haneda (HND) to Taipei Songshan (TSA) using SAF with a 40 percent blend. As of 16th December, SAF with a 30 percent blend was used on a flight from Incheon (ICN) to Taoyuan International Airport (TPE), reducing approximately 14,000 kilograms of carbon dioxide emissions. These initiatives exemplify EVA Air’s dedication to environmental responsibility through concrete action. Looking ahead, EVA Air remains committed to advancing sustainability through innovation and collaboration. Through impactful ESG actions, the airline strives to significantly contribute to the sustainable development of the global aviation industry and society.
Taoyuan International Airport corp.
Taiwan Taoyuan International Airport (TPE), Hangzhan South Road, Dayuan District, Taoyuan City, Taiwan Taiwan
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