As many cities and countries around the world begin to relax COVID19-related restrictions, hotels are eager to reassure potential guests that they are cleaner than ever before. At Kempinski, the new ‘White Glove Service’ has been rolled out in all its hotels worldwide with comprehensive guidelines that detail the essential health and safety procedures during the COVID19 pandemic across all aspects of daily operations, including the arrival of guests; the set-up of public areas; F&B outlets; housekeeping; and the spa, fitness centre and swimming pool.
“It is crucial that we continue to deliver service at the highest level to our guests in a clean and safe environment. Every guest and visitor must have total confidence in the cleanliness and disinfection of our premises, and we, of course, are eager to continue and even surpass our levels of personalised service,” said Richard Schestak, managing director of Siam Kempinski Hotel Bangkok.
So what does the Kempinski White Glove Service mean for guests and staff? All employees at Siam Kempinski Hotel Bangkok must wear white gloves as well as face masks during all guest interactions. Amenities in every guestroom now also include hand sanitisers as well as face masks. Hotel staff is observing essential social distancing when interacting with guests by maintaining a gap of at least 1.5 metre.
Furniture in public areas, including the lobby, restaurants and meeting/event spaces, has been repositioned to observe the same social distancing guidelines.