AirAsia guests with flight bookings departing between 23 March and 31 July 2020 can now choose between a credit account with a two-year validity period or unlimited flight changes for flights departing up to 31 October 2020. All credit accounts previously issued for COVID-19 related disruptions will also be provided with an automatic extension of validity for up to two years for future travel.
Guests can refer to the COVID-19 Guide for step-by-step instructions on how to use the airline’s AI chatbot AVA to make their selection.
Within the next few weeks, the validity period of all unused credit accounts issued to guests affected by COVID-19 travel disruptions earlier will also be automatically extended to two years. No action is required from these guests. The information is only applicable for direct online bookings made via the website, the airline said in its release.