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hotel automation

Global

Mews unveils guest messaging and automation tools

Mews unveils guest messaging and automation tools

Global

AI adoption widespread in hotels, but readiness lags

AI adoption widespread in hotels, but readiness lags

Exclusives

Hotel groups face guest backlash as rapid AI adoption replaces human service

As hotel groups and hospitality brands across the globe rush to integrate artificial intelligence into their daily operations, industry leaders are confronting a sobering reality: digital efficiency may be jeopardising the very core of hospitality.

Exclusives

Hotels deploy collaborative robots as severe labor shortages squeeze guest service

Hotel operators are grappling with a persistent structural crisis: a severe shortfall in frontline hospitality talent. 

Exclusives

Hotels eye ‘autonomous’ model as AI adoption hits critical turning point

At the TDM Global Summit Bangkok 2026, a forward-looking fireside chat between Hannes Bos of Travel Genius and Shyn Yee

Asia

Marina Bay Sands deploys robots to optimise back of house deliveries

Marina Bay Sands successfully deployed a fleet of 12 Autonomous Mobile Robots (AMRs) for back-of-house deliveries. The addition of robotics

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