Tour operators Travel 2 and Gold Medal have announced changes to their cancellation and amendment policies applicable across their whole package holiday portfolio. Agents booking new packages this month (March 2020) with either tour operator will be able to amend or cancel their package holiday booking at no charge.
Committed to arming agents with as much flexibility and support as possible, the new policies take immediate effect and are available on every new package booking. Customers can amend a trip at any time (free of Gold Medal or Travel 2 charges) and only pay the fare difference with the airline/hotel if applicable. Gold Medal and Travel 2 cancellation fees are also being waivered if a customer has to cancel a holiday in the constantly changing current climate.
Lisa McAuley, managing director Gold Medal and Travel 2 commented: “We understand that with evolving travel advice many of our agents will have customers who are hesitant to plan or confirm a new holiday right now. Our new policy is designed to provide agents with the much-needed flexibility to reassure their customers that there is the option to change and amend their booking if required.”
To provide agents with the best deals and support with their sales at this time, Gold Medal and Travel 2 will be releasing a new holiday deal from across their world-wide portfolio every day on their Facebook pages. Bookable for a limited time, the hand-selected offers will include huge savings and free upgrades for customers, plus double Farebank Rewards or T2 Rewards for agents.
McAuley added: “We are confident that our new daily deals will support agents with encouraging their customers to keep travelling. Customer confidence is key and we know travel agents are truly one of the best placed to provide this insight and reassurance.”