Thomas Cook Airlines announces details of its new entertainment system

From this summer, Thomas Cook Airlines’ customers on short and medium-haul flights will be able to connect to Sunstream, a new entertainment system using their own personal devices. 

Thomas Cook Airlines Sunstream

As well as enjoying movies, TV series, music and magazines, guests can book excursions tailored to their destination as well as customise and download their individualised tour guide to then use during their holiday.

They will also be able to order online from the duty free service Airshoppen which delivers products directly to their seat. A chat function to stay in touch with friends and family on the ground will be integrated this summer.

Gareth Sutton, director of product at Thomas Cook Group Airlines said: “This fantastic technology provides quality and convenient entertainment for customers who want to relax and get in the holiday spirit. We’re working hard on creative ideas that make leisure flying fun, from our pre-order duty free service Airshoppen, to upgraded cabin interiors, and digital, personalised entertainment systems such as this new offer on short and medium-haul flights. It perfectly complements our onboard entertainment on long haul which has been a great success since its introduction in 2014.”

Via Sunstream, customers will also be able to order online the duty free service Airshoppen, which offers savings of up to 60% to high street prices and delivers products directly to the seat. The Airshoppen range includes more than 1,200 products and a price match guarantee.

To use Sunstream, customers must download a free app and turn their mobile devices on to flight mode. During the cruise part of the flight, they can activate wifi on their device to connect to the entertainment server onboard.

Destination information and access to excursion bookings and retail content are free of charge. The premium entertainment package with access to all other media content costs £4/4EUR per user per flight or £15/15EUR for a family bundle. Payment can be made via credit card or direct debit during the flight.

Thomas Cook Group Airlines is gradually introducing the mobile entertainment system across its entire fleet. Currently, almost 70% of its 65-strong short and medium-haul fleet is offering the new system.

In the UK specifically, 21 out of the 26 short and medium-haul aircrafts currently feature it. Customers will be informed ahead of their journey if mobile entertainment is available on their flight.

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