Tiqets, the online platform for cultural and leisure experiences in Europe and North America, has signed a partnership with RUNNR.ai, a conversational Artificial Intelligence (AI) solution for the hospitality industry. RUNNR.ai enables hotel guests to ask questions, make requests, and book additional services from their mobile phones. The partnership will offer a new way for travellers to easily discover things to do while in a destination, and seamlessly book them via popular communication platforms, such as WhatsApp.
RUNNR.ai is the first conversational AI-driven communication solution within the hospitality industry that is supporting the entire guest journey, including answering frequently asked questions, promoting upsells, processing in-stay requests, and collecting guest feedback during and after their stay. The integration with property management systems and providers like Tiqets makes it simple to handle some common questions and requests such as adding breakfast to the booking, checking for available parking spots, or finding fun things to do.
Tiqets provides its thousands of partners a way to monetize their traffic by promoting or selling targeted experiences to suit different customer needs through its partner program. The partnership with RUNNR.ai will give Tiqets access to a wider audience and an opportunity to engage with travellers at different stages of their journey. Travelers will be able to plan their trips more efficiently, as the AI solution proactively engages with them from the moment their accommodation is booked and offers personalized recommendations from Tiqets’ curated guides. Together, Tiqets and RUNNR.ai aim to offer travellers the opportunity to plan their trips on their terms, be more spontaneous, and find more ways to culture and enhance their travel experience with the best choice of attractions.
“We are thrilled to be partnering with RUNNR.ai, the first AI-driven communication solution in the hospitality industry. Through this partnership, our network of more than 4,000 of the best museums, attractions and tour operators that provide guided tours at these museums will be easily discoverable and seamlessly bookable too” says Tiqets President & Founder Luuc Elzinga.
RUNNR.ai was founded in the summer of 2022 by Tim Otterspoor, Michiel de Vor, Maarten Fugers, and Jasper Cramwinckel, bringing expertise from Booking.com, Catawiki, Tripaneer, and EY Consulting along with a passion for hospitality, technology and operations.
“RUNNR.ai assists travellers with any travel-related questions and matters. It leverages popular communication platforms like WhatsApp to provide a convenient and accessible way for guests to ask questions and book additional services. We are very excited to integrate our platform with Tiqets, allowing for a seamless booking flow for travellers looking to enhance their stay” says RUNNR.ai Co-Founder and CEO Michiel de Vor.
The Tiqets and RUNNR.ai integration is now globally available for hotels. RUNNR.ai is currently operating in the Netherlands and Belgium and is rapidly expanding to other countries.
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