Travel-19 to answer tourists pandemic travel questions

Amadeus has announced the launch of a new online bot, Travel-19, to address the most frequent COVID-19 related travel questions from travellers across the world today.

The online bot has been launched to help travellers find credible information easily in one place and to provide timely updates from countries and their governments so that travellers can safely plan future trips as flying resumes. The online bot could also alleviate the burden on travel providers and travel sellers who are still managing an unprecedented level of inquiries from passengers.

“Although travel restrictions are starting to ease, we are seeing big differences in rules and restrictions around the world, and the situation is changing all the time. We wanted to provide travellers with the most accurate information so that they can make informed decisions and make bookings with confidence as the aviation sector opens up again,” said Nicolas Martiquet, head of traveller & customer discovery, research, innovation & ecosystems, strategic growth businesses at Amadeus.

Screenshot from Travel-19

The online bot provides a repository of information from various official sources and aggregates relevant links into one easy-to-use interface to help travellers plan and manage upcoming trips amid the ongoing COVID-19 crisis. It includes answers to questions about trip cancellations, impacts on flights, and the latest travel restrictions and government advisories in relation to more than 350 airlines, including Singapore Airlines, Thai Airways, Cebu Pacific Airlines, Jetstar Asia, and Scoot Tigerair, and more than 60 countries including Singapore, Thailand, Indonesia, Australia, and China.

“We were keen to facilitate access to a reliable, one-stop site for information”

“While we are all eager for travel to return to pre-pandemic levels, the reality is that recovery might be gradual, and a ‘next normal’ of various restrictions mandated by governments could be with us for a while,” said Nicolas Martiquet. “Over the years, our traveller-centric technology has helped to deliver choice, autonomy, and support across all stages of the traveller journey. As a trusted partner for the global travel industry, we were keen to facilitate access to a reliable, one-stop site for information. With the help of almost 100 volunteers from across Amadeus, we were able to pull together this resource in a matter of weeks.”

The Travel-19 online bot is now live and available here.

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