Germany-based SaaS startup TrustYou ushers in the new year with a new all-in-one guest feedback platform, which features a singular login account and a streamlined user interface.
Hospitality companies now have more ways to market their hotels and connect with travellers through each stage of the guest journey, from trip-planning all the way to post-stay reviews.
Once inside the platform, hoteliers can see a sidebar menu listing its four main modules: Analytics, Survey, Messaging and Marketing.
The Messaging module has a live chat functionality that can be added to any hotel website. Live chat requests from the website will pop up in the inbox section where all other guest messages sent through email, SMS or Facebook also appear.
TrustYou has also found that Facebook is one of the top websites used for hotel searches. Hence, the platform comes with a marketing widget so hotels can showcase all their review content on the social network.
“The best and most personalised experience for travellers”
This is one of many existing review widgets found in the Marketing module. Hoteliers can use this to display ratings and reviews on their website and across the internet to increase direct bookings.
“This brings us one step closer to the ultimate goal of providing the best and most personalised experience for travellers, while offering hotels a one-stop-shop solution,” said Benjamin Jost, founder and CEO.
Furthermore, the platform helps hoteliers stay at the top of their game through customisable surveys and reports. It’s also integrated with Siri and Alexa, and is available as a mobile app.
TrustYou was founded by Jost and Jakob Riegger in 2008 to generate data intelligence from hotel reviews. Its clients include Accor Hotels, Movenpick, Shangri-La, Frasers Hospitality, Six Senses, and Pan Pacific Hotels and Resorts.