FCM’s connected technology ecosystem was lauded for combining proprietary technology, AI-powered tools and human expertise to deliver a more seamless corporate travel experience.
FCM Travel was named the Hybrid Online Travel Agency of the Year - Singapore winner at the Travel Daily Media Travel Trade Excellence Awards 2026 - Asia for its connected approach to corporate travel management. Its approach brings together proprietary technology, artificial intelligence (AI), and expert human service for a differentiated and more intuitive travel management experience.
As business travel becomes more complex, companies need greater visibility into their travel data, and control over costs, travel policies, risk, and duty of care. Alongside this, employees expect faster and more personalised support. FCM addresses these demands through an integrated ecosystem that brings technology and human expertise together to deliver greater value across corporate travel programmes.
Connecting technology with human expertise
At the centre of this approach is FCM’s connected technology ecosystem, built around three capabilities: Book, Manage, Create. Together, these simplify travel bookings and changes, give businesses greater visibility and control over their travel programmes, and enable tailored experiences and solutions that meet evolving business needs.
FCM Platform is powered by the company’s proprietary intelligence layer, built natively into its travel management system. It brings together bookings, approvals, policy management, reporting, and servicing together in one environment – connecting travellers, arrangers, travel managers, and FCM’s own experts to the same information, context, and workflows.
Across FCM’s global technology ecosystem, its proprietary online booking tool, FCM Booking, helps travellers find and book relevant, policy-compliant options. Meanwhile, Sam, FCM’s AI assistant, handles routine requests and enables travellers to transition to a human consultant when more complex support is needed, with the full context of the conversation carried across.
This reflects FCM’s approach of automating the ordinary whilst humanising the extraordinary. By simplifying and automating routine aspects of travel, FCM gives its travel experts greater capacity to focus on disruption, complex itineraries, duty of care situations, and other moments that call for professional judgement and reassurance.
FCM has also evolved its global operating model to support multinational travel programmes whilst maintaining local expertise, accountability, and personalised service. The combination of connected technology and human support enables FCM to deliver a consistent experience across markets without losing the value of local knowledge.
Changes to FCM’s global operating model have increased consultant productivity by 21%, fully automated transactions by 24%, and global service-level performance by 9%, demonstrating the impact of its investment in technology and service delivery.
In Asia Pacific, Sam handled more than 7,600 routine business traveller requests over two weeks, with 97.5% managed without consultant input. This gives FCM's travel experts greater capacity to focus on more complex traveller needs.
FCM also maintains a 96% global client retention rate, reflecting the value customers see in its combination of technology, service, and human expertise.
The Travel Daily Media Travel Trade Excellence Awards - Asia stands as the premier awards programme in the Asia Pacific region, dedicated to recognising the pinnacle of excellence within the travel industry. This prestigious event honours the very best in hotels, airlines, airports, cruise lines, tour operators, travel agencies, booking platforms, and travel technology.
The Travel Daily Media Travel Trade Excellence Awards 2026 - Asia is presented by Travel Daily Media Magazine. To view the full list of winners, click here. For more information on the awards programme, you may contact Danica Avila at +65 3158 1386 or [email protected].
