Job Summary
Provides support to the organization with training programs: employee, manager, and openings. Must have patience, consistency in quality of work under pressure, great customer service attitude, and a sense of urgency. Must be able to handle sensitive and confidential information.
Is responsible for teaching and coaching Brand standards to restaurant-level and multi-unit staff, to uphold brand integrity in a multi-unit environment including franchise concepts. Must be aware of budgets and financial performance, and also suggest training solutions that can make a positive impact.
Experience and Qualifications
• Tertiary graduate or equivalent
• Operations and Human Resource Management experience a plus
• Experience in Strategic planning in training module system
• Knowledge in Managing Learning / Training portal will be advantage
• Minimum 2 years experience as Training Manager in F&B / retail industry
• Well organised and requires to travel overseas (30% to 50%) of the time
Personality and Competencies/Skills
• Excited about delivering outstanding experience for both Brotzeit employee and guests.
• Possess good leadership traits, effective management skills, able to motivate and train staff.
• Possess basic computer skills (Outlook, Excel, Word)
• Excellent and positive communication skills
• Able to manage cost effectively and resources efficiently, to achieve optimal productivity.
• Demonstrated self-starter – Able to work independently and in a team environment
• Strong interpersonal skills with an extremely high level of patience
• Ability to organize and prioritize workload – Ability to manage multiple tasks
• Committed to building a unique corporate culture and legendary “customer service”
• Ability to interact with all levels of management
• Willing to brainstorm and take risks
• Ability to plan and schedule events, people, places and things
Main Duties and Responsibilities
Staff Management
• Assists in the coordination and delivery of training team communications and initiatives to the operations team
• Develop Training Manuals, continually enhance and maintains archive materials
• Assist in training materials roll outs to the restaurants and participation in special training project teams.
• Supports training and operations teams in their implementation of training materials in each restaurant
• Monitor training teams and training schedules for both local and International restaurants
• Has the ability to work independently, coordinating arrangements for new restaurant openings, conferences, and developmental training. Able to work under strict deadlines with a great deal of flexibility
• Must have the ability to work jointly between departments, individuals, and management levels
• Understanding of training programs and materials with competence to answer questions regarding training operations
• Nibble to adopt best practices, implement and managing various developed initiatives and platforms
• Conducts and tracks Quality Assurance assessments, monitors guest complaints and then implements training programmes to address
• Supports development of operational talent by assessing and identifying performance and development opportunities for key personnel
• Sponsors, leads and/or participates in special projects to identify improvements in functional areas
• Assists in the coordination of New Restaurant Opening training teams; arrange transportation, produces trainer packets, payroll, and follows up on training issues
• Fosters an environment of open communication to ensure consistency in development procedures and continuous process improvement
• Works closely with Human Resource Department to develop training, retention and team building programmes.
Financial Management
• Monitor expenses, ensuring expenditures are within departmental budget.