Sabre is currently looking for a Team Lead Service Delivery to join us. If you are interested to explore further, send in your CV now!

• Leads a team responsible for the operational delivery of project aspects of the Contract and other related contracts by the Provider and other vendors.
• Monitors the delivery from the Provider of applications development against plans.
• Monitors issues with late and over budget projects.
• Acts as a point of escalation.
• Aids Relationship Managers in the initiation of work and resolves BU problems.
• Oversees the Service Request process and prioritizes where necessary.
• Ensures Sabre colleagues meet their obligations under the Contract as relates to project initiation and completion tasks.
• Escalates, reviews and ensures the implementation of plans to solve project delay or other project issues with the Provider and other related third parties.
• Responsible for reporting on major problems and facilitates the suggested resolution with the Provider and other related third parties.
• Acts as Sabre’s representative, by tower, for the Project Management, Service Request and other Provider-lead processes.
• Operates and governs the project measurements mechanisms with the suppliers.
• Ensures that the Provider and other related third parties understand the business drivers for project delivery requirements.
• Ensures that the Provider and other related third parties identifies, develops, recommends and implements project techniques and methodologies to ensure optimal use of assets and personnel.
• Ensures that, through the Business Unit Relationship Managers that the implementation of project techniques and methodologies is effectively communicated to the Sabre population.
• Interprets and communicates Business Unit project and service request requirements, including probable volumes to the Provider.

Job Requirements

• Minimum 6 years experience of managing a portfolio of projects to delivery; experience in managing project and service environments.
• Experience of vendor-relationship management.
• At least 3 years of managing projects in an outsourced environment or managing vendors.
• Demonstrates excellent technical awareness and understanding of the core technology in use, including bespoke applications in use and core systems management systems and tools.
• Demonstrates thorough understanding of business priorities and understands the business criticality of platforms and applications.
• Understanding of best practice in project delivery and service management, particularly in outsourcing situations.
• Proven ability to work in collaboration with external service vendors, building and developing effective service vendor relationships.