Dubai-based hotel to digitalise the guest journey from pre-arrival to check out, enhancing the guest experience & improving operational efficiency. Dubai-based INK Hotel has signed an agreement with HITEK, part of UAE-based smart and green facilities management (FM) group Farnek, to use its hospitality app, Flexi-Guest, which will digitalise the hotel’s guest journey from the initial reservation through to check out.
The app, which was developed in-house by HITEK, will interface with the hotel’s property management system (PMS) affording guests a whole suite of services from uploading travel documents, such as vaccination certificates, ordering a car on arrival, room service and laundry. The hotel app can also send automated electronic updates and alerts to the guest, as well as e-registration documents, e-invoices and e-receipts, all in one convenient space.
“One major factor for adopting Flexi-Guest, is that it can interface with our property management system and our point-of-sale terminals, affording a seamless process, from order to delivery and ultimately guest folio,” said Judit Toth, general manager of the INK Hotel.
“Flexi-Guest supports our key strategic operational objectives. First and foremost, it offers an enhanced customer experience, providing a seamless pre-arrival and check-in procedure, which will appeal to our guests. “During their stay, they can order room service, laundry, request late check outs, invoices or even order a car to go to the airport. And because the app manages secure online payments, guest can settle bills without visiting reception to check out.
“The hotel benefits are clear. We operate more cost-efficiently, with the added advantage of driving incremental revenue through room service and e-concierge services,” added Toth. “Another outstanding aspect of Flexi-Guest is the sustainability feature. The app can estimate the carbon emissions generated by any guest during their stay and provide a cost should the guest wish to offset their carbon footprint,” commented Javeria Aijaz, managing director of HITEK.
