Technology is a divisive topic. On one hand, it’s seen as a silver bullet solving any number of challenges.
On the other, it’s the necessary evil taking people’s jobs and creating a cold, impersonal guest
It’s almost impossible to predict the ramifications of replacing humans with technology until it actually happens. However, in an industry where personal touches matter a great deal, we are treading a fine line between innovation and over-kill. We can’t call ourselves the hospitality industry without people.
Technology hasn’t (and never will) change the needs of our guests – a clean room, discreet service, a
quick and seamless check-in/check-out. However, guest expectations have increased over time and w…
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