ibis, the midscale brand from AccorHotels, made its debut in Kuala Lumpur with the opening of ibis Hotel Kuala Lumpur City Centre (KLCC) last August. Within the shadows of the iconic Petronas Twin Towers and a stone’s throw from the heart of KL City Centre, the affordable brand is standing up to bleisure in full swing.
Set to be the second biggest ibis in the world and the biggest in the Asia Pacific region, ibis KLCC has everything from an infinity pool overlooking the Petronas, “kampung style” Malay food and French patisserie along with the easy and simple comforts of an economy hotel brand. “We’ve also been certified as a 4-star hotel in comparison to the majority of the ibis around the world which usually is a 3-star,” added Nick Alec, director of marketing.
Time for KL
The hospitality industry has been growing strong to cater to the rising number of international visitors. Based on the Mastercard Global Destination Cities Index (GDCI), KL is ranked as one of the Global Top 10 Destination Cities.
Alec said: “We are seeing many new hotel developments by multiple different international hotel chain group, and each of the new hotels is bound to bring unique offerings and character; thus, making the KL hospitality industry more competitive as now consumers have more choices”.
“An influx of travellers stepping foot into Malaysia”
Ricky Ho, general manager of Ibis KLCC, said: “Over the years, we’ve noticed an influx of travellers stepping foot into Malaysia and the growing trend of travellers opting for hotels that are affordable and provides them with all the amenities one needs. The opening of ibis KLCC is a strategic milestone for the ibis brand in Malaysia and we look to strengthen our brand presence in this part of the world as we continue to add to the growing ibis network in the Southeast Asian region”.
Situated within a five-minute walking distance from major tourist attractions including the Petronas Twin Towers, Suria KLCC shopping mall and the KL Aquarium, corporate headquarters of major banks, the Australian High Commission and the National Library, one is never too far from the city’s hot spots. A lovely stroll is all it takes to experience the beauty in every nook and cranny of Kuala Lumpur or simply make use of the free GO KL buses.
A hotel for everyone
The 684-room accommodation is said to be designed for a comfortable and relaxing stay. All rooms feature the “Sweet Bed”, including the duvet and super-soft pillows, 43-inch flat-screen LCD TVs, hairdryer and iron, generously-sized bathrooms, modular desks and free high-speed Wi-Fi. All rooms are equipped with international sockets/USB ports, coffee & tea making facilities and not to forget, sound retardant windows to guarantee a good night’s sleep at the best price.
Its restaurant, Kampung Kitchen serves quintessential Malaysian cuisine. The breakfast buffet has a mix of local and western delight and for a taste of France (an ode to the parent group Accor) a stop by the cafe “Petite Paris” will do some justice with freshly baked croissants.
The show stealers are indeed “KL’s newest high-rise bar” Jaded located on the 31st floor with the stunning city views and karaoke (a favourite with Asians). Other facilities offered at ibis KLCC include shuttle services to key locations around KL City, self check-in kiosks, laundry service, meeting facilities for up to 120 pax, The AsiaSpa for guests to relax and rejuvenate, a fully equipped gym and the rooftop infinity pool with Kuala Lumpur’s skyline as a backdrop.
“Ensure that our team is up-to-date with the latest technological advances”
Folks at ibis realise that it is extremely crucial to embrace the digital age and progress accordingly to avoid falling behind. Hence, Alec added: “At ibis Kuala Lumpur City Centre, we try to ensure that our team is up-to-date with the latest technological advances especially the ones that are impacting the tourism industry. For example, it is essential to be acquainted with apps such as Grab and platforms including Tripadvisor in order to assist our guests with any travel needs and plans.”
Top 5 hospitality skills in 2019
Alec shared his thoughts on the most relevant skills all budding professionals ought to have these days:
– Understanding the needs and wants of the new generation of travellers that are tech savvy
– An understanding of how marketing has transformed and how to stand out in the digital age
– The travel trends in your area and how to use it to your advantage
– Habits and preference of travellers from different countries
– How to develop team spirit
“Remember that there’s a solution to everything”
Futhermore, Alec said: “The number one tip I have for aspiring professionals is to always stay calm, don’t stress over everything and remember that there’s a solution to everything.”
“Provide a space for people to come together”
A career in hospitality does require one to be on their toes. But Alec smartly replied when asked what he loves most about his job: “Being able to provide a space for people to come together really reminds me why I enjoy my line of work. I’m a strong believer of leading by example. When working in the hospitality industry, there would be times where it could get overwhelming especially during the peak seasons. I’m always ready to assist my team regardless of the scope of work when help is needed.”