Arival, the global leader in insights and events for the tours and activities industry, and TourReview, an online reputation management platform for operators of tours, activities and attractions, announced the finalists for their first ever Arival and TourReview Spotlight Awards. The launch comes ahead of the Arival 360 event in Orlando on October 9-12, which will see hundreds of leaders from the industry gather to address the emerging trends shaping the experiences sector.
The Arival and TourReview Spotlight Awards seek to shine a spotlight on the in-destination companies that are going above and beyond for their customers. Powered by TourReview’s Business Intelligence and AI platform, finalists are selected based on data aggregated from millions of customer reviews across seven major online travel agencies (OTAs) and websites including Expedia, GetYourGuide, Google, Klook, Tiqets, Tripadvisor (excluding duplicate reviews also on Viator), and Viator. The platform then produces an independent and impartial analysis of the data to highlight top-rated companies.
“Central to our mission at Arival is to shine a spotlight on this incredible sector of tourism, a sector that so often gets overlooked by traditional travel industry media and events,” said Douglas Quinby, co-founder and CEO of Arival. “Experiences – tours, activities and attractions – they are the heart of the trip, the reason people travel, and we are thrilled to partner with TourReview to highlight leading experience operators as determined by careful, unbiased analysis of millions of guest reviews.”
“The tourism sector is actively growing and we are honored to support the Spotlight Awards in identifying the top tour operators that are making a difference in customer experiences through our AI technology,” said Jose Arozarena, CEO of TourReview. “Travelers rely on online reviews and references when planning their itinerary, making it adamant for companies to have not only a positive presence on their website but also across online travel agencies. TourReview alleviates the challenge of manually sorting through reviews and provides an in-depth analysis to help businesses improve customer service and help increase their customer base.”
The awards are split into the following five categories, which are each further broken down into small, medium and large-sized operators:
- Sightseeing Tours
- Culinary Tours & Experiences (all food and drink experiences)
- Adventure Tours & Activities
- Visitor Attractions (amusement parks, museums, observation decks, landmarks and monuments, zoos and aquariums)
- Day Tours & Excursions
The winners will be announced during a special Happy Hour event at the Arival TourReview Spotlight Awards Ceremony at Arival 360 | Orlando, on 10 October, 2023.