• NEWS
    • SUBSCRIBE TO TD
    • ADVERTISE WITH US
  • EVENTS
    • THIRSTY THURSDAY
      • RSVP PORTAL
    • VIDEOS
    • PHOTOS
    • COMPETITIONS
    • TRAINING
    • CONFERENCES
  • JOBS
    • SEARCH FOR JOBS
    • POST A JOB
  • EVERYTHING TD
    • About TD (Travel Daily Media)
    • Advertise with TD
    • What is Native Content?
    • Executive team
      • Gary (Founder/CEO)
      • Chris (GM & Managing Editor)
      • Mali (Finance Mgr)
    • Content team
      • Kristin (Senior Editor)
      • Kanchan (Editor)
    • Sales team
      • Anthony (Regional Director-APAC)
      • Paul A (BDM-Asia)
      • Martin (BDM-Asia)
      • Paul M (BDM-Bangkok)
    • Events team
      • June (Director)
      • Arlene (Snr Events Mgr)
      • Krystal (Attendee Relations)
      • Zy (Snr Sales Mgr)
      • Mary (Snr Sales Mgr)
      • Arjay (Snr Sales Exec)
  • SELF SERVICE
    • 2023 TD Media Kit
    • Submit Press Release
    • Self Service portal
    • Upload your Travel Blog

Travel Daily Travel Daily - Informing, connecting and developing the world’s travel industry professionals.

  • MARKETS/SECTORS
  • FEATURES
    • Partner Articles
      • Airlines / Airports
      • Car Rental
      • Conferences
      • Cruising (Ocean)
      • Cruising (River)
      • Destination Management (DMC)
      • GDS / CRS
      • Hotels & Resorts
      • Hotel Management Company
      • Hotel Technology
      • HR / Appointments
      • Insurance
      • Meetings, Incentives, Conferencing, Exhibitions (MICE)
      • Travel Agents (all)
      • Travel Technology
      • Tourism Boards
    • Interviews
    • Industry appointments
    • Podcasts – Features
    • Guest Writers
    • E-Turbo News
    • PR Newswire
  • TRAVEL GUIDES
    • Destination NaJomtien BanAmphur BangSaray *NEW*
    • จุดหมายปลายทาง นาจอมเทียน หาดบ้านอำเภอ บางเสร่ *NEW*
    • South Australia Rewards Wonders *NEW*
    • Ponant Yacht Cruises and Expeditions
    • Encore Tickets (Chinese Guide)
    • Affordable Luxury in Thailand by Centara Hotels
    • Rising Above the Oridinary by Conrad Bangkok
    • The Best of Thailand
  • IWTA SERIES
    • Who is IWTA
    • Meet our featured leaders
    • Refer Someone
    • Refer yourself
  • IWTA AWARDS
    • Awards site
    • Nominate
    • Buy tickets
    • Sponsor
Travel Daily
FeaturesHotels

‘Benefits and Dangers of AI’ at Hospitality Innovation Summit 2023

By Kanchan Nath On Mar 23, 2023
TD Editor
Share

Like all businesses, Artificial Intelligence (AI) is becoming an integral part of the hospitality industry. Speaking on the panel “Hotel Innovation: How to Ensure Relevance Today and Tomorrow,” Laurent A. Voivenel, senior vice president – Operations & Development, EMEA & India; Senior Vice President – Group Human Resources & Talent Development, Swiss-Belhotel International highlighted the potential benefits and risks of AI.

Laurent stated, “While AI has emerged as a powerful tool for productivity enhancement through automation and virtual assistance, consumer behaviour analysis, and personalization of services, it is important to understand its risks too. Like any technology, it is vulnerable to many dangers, and users must take into account the downside related to data privacy and security breaches, as well as the centralization of power in a few companies. While it presents an opportunity, it also comes with a responsibility.”

The panel was moderated by Christopher Lund, Executive Director, Head of Hotels, MENA Region, COLLIERS; and other speakers on the panel included Imran Changezi, Development Senior Director, Diriyah Gate Development Authority; Ian Wilson, Regional Director for Hospitality, THE LINE, NEOM; and Chadi Hauch, Regional VP Lodging Development – ME, Marriott International.

Talking about how hotels can attract top talent, Laurent stressed, “It is undoubtedly becoming extremely challenging to attract and retain the best talent in our industry. To attract top talent, hotels must offer competitive compensation packages with exciting learning and growth opportunities for all-round career development. It is important to provide the right training for employees to learn new skills and stay up to date with the latest trends in the industry to excel in their jobs and achieve the highest guest satisfaction. Last but not least, it is necessary to create a positive work culture with a supportive and inclusive environment where employees feel valued.”

Laurent added, “At Swiss-Belhotel International, we have introduced personnel progression programs for skill-building and enrichment. These were rolled out in each department of our hotels to leverage people’s capabilities, accelerate their progress, and help them realize their full potential. They have been extremely effective in keeping staff motivated to do amazing things while developing successors.

“Our General Manager’s Diploma programs were updated and further developed with the help of a seasoned 3rd party certified hospitality learning provider from Australia. This program, aimed at improving business performance with a comprehensive suite of tools to lead in a digital world while developing strategic thinking and financial acumen, was introduced as mandatory for the GMs in the region. The various transformative courses included in the program have been carefully selected, covering a broad range of business disciplines, including strategic management, people management, financial management, digital marketing, and revenue management.”

Commenting on whether hotels are training staff properly to use technology in hotels, Laurent said, “Technology plays an increasingly important role in improving operational efficiency, enhancing the guest experience, and increasing revenue. Therefore, it is critical for hotels to train their staff to use technology, but it also depends on the budget provided by owners.

“The training process should begin by assessing the current level of technology proficiency among the staff. This will help the hotel identify areas where training is most needed. Hotels should also ensure that the training provided is ongoing and includes updates on new technology and changes in existing technology. Regular training and refresher courses can help keep staff up to date with the latest advancements and ensure that they can make the most of the technology available to them. Hotels should invest in the right infrastructure to support technology and AI, such as high-speed internet, cloud-based systems, and robust data management systems. This will enable them to leverage technology effectively and efficiently.”

 

 

 

 

 

AIHospitality Innovation Summit 2023Hotel Innovation: How to Ensure Relevance Today and TomorrowLaurent A Voivenelartificial intelligence
Share
You might also like
Travel Tech

AI and tech: Number one focus for travel in 2023

Travel Tech

CrimsonLogic partners with Shanghai Data Group

Travel Tech

HotelPlanner integrates ChatGPT into its Loyalty Programme

Guest Column

The Potential Rise of Fake Reviews in the Travel Industry

Prev Next

Comments are closed.

POPULAR STORIES

GetYourGuide secures USD194 million in funding

Travel demand continues strong in April: IATA

Rosakue Hospitality launches Rosa Vaydantaa in the ‘Queen of…

The UK’s Most Tech-Savvy Towns Revealed

Prev Next 1 of 5,886

PARTNER CONTENT

  • The Pavilions Phuket: A 5-star personal experience in a tranquil and romantic location

    Read More...
  • Unleash your inner explorer: Aurora Expeditions’ Antarctica 2024-2025 Season offers 25 adventure-packed itineraries

    Read More...
  • How short-term rental platforms in Asia can protect their hosts and customers

    Read More...
  • Exploring Europe seamlessly with Rail Europe’s point-to-point journeys

    Read More...
  • The Role of a Revenue Manager in Uncertain Economic Times

    Read More...
  • The ultimate guide to the 5 best resorts in the Maldives

    Read More...
STAY UPDATED WITH THE LATEST TRAVEL NEWS, JOBS & EVENTS!
Join over 180,000 travel agents, professionals and executives subscribed to our daily newsletter.
You can unsubscribe at any time
Search
MENU
  • News
  • Events
  • Jobs
  • Subscribe

MARKETS

  • Asia
  • Australia
  • New Zealand
  • India
  • Middle East
  • UK & Europe
  • USA

SECTOR

  • Airlines
  • Airports
  • Cruise
  • Hospitality
  • HR & Careers
  • Luxury Travel
  • MICE (Meetings, Incentives, Conferencing, Exhibitions)
  • Travel Tech
  • Tourism
  • Travel Agents
About
  • BOOK A SALES CALL
  • About TD (Travel Daily Media)
  • Advertise with Us
  • Privacy Policy
  • Terms of Use
© 2023 - Travel Daily. All Rights Reserved.
Subscribe to our newsletter
Sign up here to get the latest news, updates and special offers delivered directly to your inbox.
You can unsubscribe at any time
Close

Welcome, Login to your account.

Forget password?

Sign in with Google

Powered by wp-glogin.com

No account? Sign Up
Sign in

Recover your password.

A password will be e-mailed to you.

CREATE A NEW PROFILE
SIGN IN TO EXISTING PROFILE
back

LOG IN

Welcome back, Log in to your account.

Continue with Facebook
Continue with Google
Continue with Twitter
Continue with LinkedIn

OR
Log in using your email
Forgot password?
back

Recover your password.

back

SIGN UP FOR FREE

(New User)

Be part of our community of seasoned travel and hospitality industry professionals from all over the world.

I want to
Only letters and numbers are allowed
Please enter a valid email address
Must be between 6-8 characters
Must be the same with Password
  • LOGIN / SIGN UP
  • NEWS
    • MARKETS
      • Asia
      • China
      • Pacific
      • India
      • Middle East
      • UK & Europe
      • USA & Canada
    • SECTORS
      • Airlines
      • Airports
      • Cruise
      • Hospitality
      • HR & Careers
      • Luxury Travel
      • MICE (Meetings, Incentives, Conferencing, Exhibitions)
      • Travel Tech
      • Tourism
      • Travel Agents
    • FEATURES
      • Partner articles
        • Airlines / Airports
        • Car Rental
        • Conferences
        • Cruising (Ocean)
        • Cruising (River)
        • Destination Management (DMC)
        • GDS / CRS
        • Hotels & Resorts
        • Hotel Management Company
        • Hotel Technology
        • HR / Appointments
        • Insurance
        • Meetings, Incentives, Conferencing, Exhibitions (MICE)
        • Travel Agents (all)
        • Travel Technology
        • Tourism Boards
      • Interviews
      • Industry appointments
      • Travel Bloggers
      • Podcasts – Features
      • Mergers & Acquisition
        • Buyers/Investors wanted
        • Business for sale
        • News
  • EVENTS
    • Thirsty Thursday
      • RSVP Portal
    • Photos
    • Videos
    • Webinars
    • Competitions
    • Conferences
  • JOBS
    • Search for Jobs
    • Post a Job
  • TRAVEL GUIDES
    • Destination NaJomtien BanAmphur BangSaray *NEW*
    • จุดหมายปลายทาง นาจอมเทียน หาดบ้านอำเภอ บางเสร่ *NEW*
    • South Australia Reward Wonders *NEW*
    • Ponant Yacht Cruises and Expeditions
    • Encore Tickets (Chinese Guide)
    • Affordable Luxury in Thailand by Centara Hotels
    • Rising Above the Oridinary by Conrad Bangkok
    • The Best of Thailand
  • IWTA SERIES
    • Who is IWTA
    • Meet our featured leaders
    • Refer Someone
    • Refer yourself
  • IWTA AWARDS
    • Awards site
    • Nominate
    • Buy Tickets
    • Sponsor