From pancakes to parrots: Guests expect more from B&Bs these days

Bed and breakfast B&B

According to data gathered by insurance provider Direct Line for Business, the UK’s Bed & Breakfasts (B&Bs) go above and beyond for their guests; 71% of owners have had to fulfil highly-personalised requests from guests in the last five years.

The majority of these centre on particular food requirements for breakfast, such as a stack of pancakes instead of a full English, a simple hardboiled egg and cheese or the addition of broccoli spears. B&Bs are also often asked to provide prosecco, chocolates or fresh flowers in bedrooms.

Accommodation providers have faced a number of more unusual requests, however. They have been asked to wash and iron clothes, pick people up from the station without prior warning and even drive a bride to her wedding.

Guests have also requested to bring pets with them and not just dogs either; one B&B owner reported a guest bringing two parrots with them.

The evolution of owners

Booking B&B owners

Over the last five years, B&B owners have adapted to the needs of guests.

B&Bs seem to be branching out from pure accommodation and taking on more of a ‘concierge’ style role for their guests. 57% have started making bookings for local attractions or restaurants for their guests, while 20% are even providing a customised itinerary of activities.

There is also a need for B&Bs to be increasingly flexible. 48% have started extending check in or check out times and 36% have extended meal times. 25% have even lifted a curfew time for entry to the property, allowing guests to come and go as they please in more of a hotel-style format.

“They need to expand their offering”

David Weston, chairman of the Bed & Breakfast Association, said: “While the full English breakfast is still a staple in most B&Bs, business owners recognise that they need to expand their offering to suit their customer base as dietary preferences and requirements change.”

With 14% now offering room service and 5% providing babysitting services — it seems guests are expecting more from B&Bs now than ever before.

You might also like

Comments are closed.

Subscribe to our newsletter
Sign up here to get the latest news, updates and special offers delivered directly to your inbox.
You can unsubscribe at any time