Brain Waves: the latest innovations including Sabre’s agent chatbot

Sabre develops Facebook chatbot for agents

Sabre has created a new AI-powered Facebook chatbot that leverages Microsoft technology. Two Sabre-connected travel agencies – Dallas-based Travel Solutions International USA and San Francisco-based Casto Travel – will now test a white-label version of the chatbot, allowing their customers to access it via Facebook Messenger for requests such as flight reservation changes.

Delta allows airport staff to go mobile

Delta Air Lines has rolled out 100 handheld devices to its customer service staff at Atlanta’s Hartsfield-Jackson International Airport. The “Nomad” tool is the size of a mobile phone and gives agents the ability to make seat changes, board or check-in customers, and print baggage tags and boarding passes from anywhere in the airport. The move is aimed at cutting queuing times.

Jetstar allows passengers to split the bill

Jetstar has launched a new payment option that allows passengers to split the cost of their flights. Now available for passengers in Australia and New Zealand, Jetstar FareShare is devised for group bookings and permits travellers to divide the total cost of the booking between up to nine different people. The services is offered for a fee of AU$5 (approx. US$3.80) per transaction.

Scenic harnesses VR for “Space-Ship” tours

Scenic, the UK-based cruise tour operator, has launched a new virtual reality tour to allow passengers to experience one of its ships before they book or board. The so-called “Scenic Space-Ship” initiative provides virtual tours of the Scenic Diamond ship, which recently underwent extensive renovations. The Scenic Diamond VR cruise tour was filmed in April this year.

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