Sheraton Bali channels “the power to engage and touch human emotions”


Innovation, a theme that is synonymous with Sheraton Bali Kuta Resort as they recently embarked on an exercise to enhance the pre-arrival experience for visitors planning a stay at the resort. The property is the first Sheraton hotel to embark on both Virtual and Augmented Reality experience for its users. 

The vision to create a new way to impress its potential guest, giving them a precise impression of the property and how it’s like to be there. Geared up in a Oculus gadget and a compatible phone, they are able to showcase the VR video through a fully immersive experience with headsets, creating an extension of the hotel experience – as if they are really there. It highlights the resort’s facilities, rooms and meeting spaces; suited for family travellers and business travellers alike.

The augmented reality experience on the other hand was created to ease the search for the perfect wedding venue easier by breathing life to its wedding coffee-book through the Augmented Reality technology. By hovering the app over the photo-book, couples will get the complete impressive preview of the different options available to tie the knot at this award-winning resort. Whether it is in the 700 sqm Sahid ballroom, the lush North Courtyard or at Bene Rooftop overlooking the magical sunset of Kuta Beach; a dream wedding at the Sheraton Bali Kuta Resort is easy to visualise and manifest.

General manager of Sheraton Bali’s Kuta Resort, Dario Orsini commented, “If a picture tells a thousand words, then virtual reality tells a whole book.  A virtual tour gives more value by offering guests the transparency on the resort features. VR enhances the customer’s experience, moving from the traditional 2D images of ‘look before you book’, to fully immersive experiences.

The viewers are temporarily transported to ‘real’ moments at the resort. Guests are the centre of the story in this case, to provide them the experience to interact with the resort, before even stepping foot there. It has the power to engage and touch human emotions and it is definitely changing how people make travel decisions. We are proud to be among the first few hotels in Indonesia to embark on this technology and to revolutionise the hospitality industry.”

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