When we talk about Customer Relationship Management, then the name itself gives us a clear idea of what it is all about. As customer is the key part of any business, managing entire customer related activities becomes an important task. Now apart from other business, customer is the center of attraction (customer is king) especially for service industries and when we talk about travel industry, then it starts and ends with customers. The major goal of any travel company is to provide quick service and superior experience to their customers. So not paying any heed to them or the activities/data related to them may bring a major fall down in travel business.
Now when we think of manually managing this entire travel business related CRM tasks like inquiry management, follow up management, cancellation/ refund management, alerts/reminders management and many such data related to your valuable customers, it may lead to inaccuracy and can be very troublesome in terms of time and effort. S…
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