Responsibilities:
* Note that the Singapore company has no quota to employ foreigners*
– To work with technical colleagues in deploying new technology and services for customers.
– Liaise with Service Delivery Managers and third parties in order to resolve issues, plan and carry out changes to customer services and infrastructure.
– Troubleshoot technical problems, identify and implement workable solutions, keeping key parties informed of progress and resolution.
– Proactively identify re-occurring problems and suitable mechanisms for minimizing these, documenting all configurations.
– Ability to research ideas and concepts in order to source suitable technical solutions or to resolve complex problems.
– To keep abreast of developments in IT in order to enhance existing services and future developments.
– Working remotely, the engineers are adept at using a computer as well as a telephone to provide support
– We’re the right match for you if:
. You love technical problem-solving.
. You enjoy helping others with your technical knowledge and take pride in your work.
. You see every support ticket as an opportunity to improve the customer experience.
. You take ownership of delivering results and get satisfaction from getting things done.
. You’re passionate about learning new things.
. You’re not afraid to ask questions if you’re confused about how something works.
. You understand written communication is not always flawless and assume the best intentions during interactions with customers and your team.
. Empathy is one of your strongest attributes.
Requirements:
Minimum 3 years relevant Enterprise Systems Administration experience required
Minimum 3 years experience in a technical support role and/or customer-facing role in tech
Experience in Citrix XenDesktop 7.x is a must
Good Knowledge in Active Directory & GPO
Good Knowledge in Azure, o365 or AWS
Good Knowledge in VMware ESXi or XenServer
Good Knowledge in Enterprise Backup (Veeam or Vertias Netbackup)
Good Knowledge in NAS and SAN storage. (Nimble, Netapp or others)
Desired experience:
Experience in ITIL and SLA based support experience is a must
Experience taking part in technical escalations
Proven ability remaining calm and thinking clearly during challenging technical issues.
Ideal Qualifications:
Diploma’s, Bachelor’s degree or equivalent
Citrix Certified is a must
Microsoft Certified