Responsibilities:
– Provide counter and on-site technical troubleshooting assistance
– Perform exchange or purchase services for Step Trackers
– Manage general enquiries
– Manage inventory for exchange and sales stock, and maintain clear inventory records to ensure no unaccounted losses
– Liaise with vendors for stock top-up for sales and exchanges
– Manage purchase revenue and tracking to ensure all cash transactions are clearly documented and no unaccounted losses
– Escalation of unresolved cases to L2 and ensure proper follow up and closure
– Tracking of all cases and logging on stipulated portal
– Assist with various customer service-related administrative roles and undertake other tasks and duties as assigned
Requirements:
– At least Higher Nitec and above
– Basic IT knowledge of mobile apps, usage of smartphones and iPads
– Bilingual in English and either Chinese, Malay or Tamil to serve non-English-speaking customers
– Patience, resilience, good attitude to learn and passion to serve
– Locations: Tampines 1, Jurong Point