AFTERSALES / CRUISE CONSULTANT
MyCruises
Gold Coast
Aftersales
Customer Service Representatives/Consultants
Competitive Package with great Industry Perks
Full time
MyCruises is part of the award winning Ignite Travel Group located in Broadbeach on the Gold Coast. We are currently recruiting for new team members to join the MyCruises family. We are looking for fantastic cruise enthusiasts to join aftersales team and with a generous base salary and bonus structure, now is the perfect time to join us on our next phase of growth.
WHO ARE WE LOOKING FOR?
We’re seeking experienced Cruise/ Travel consultants to work within the My Cruises team Aftersales.
Our Aftersales Consultants are responsible for
· Management of post sales consulting with the consumer to work through possible upgrades and extensions
· Working alongside the sales and air team to co-ordinate the customers bookings requirements
· Assist with insurance quotes and issuance
· Assist with pre cruise check in systems and documentations
· Booking amendments
· Cancellations and rebooking’s
· General customer service duties
WE’D LOVE TO HEAR FROM YOU IF YOU HAVE:
· Previous experience as a Travel Consultant
· Previous experience of selling cruise holiday, however not necessary
· knowledge of airlines and airfares and stopover options, however not necessary
· A passion for all things travel and cruise
· Exceptional customer engagement skills
WHAT’S IN IT FOR YOU?
· Strong salary plus bonuses based on performance
· Boost your career in a well-recognised brand in an exciting industry
· Access to training and development courses
· Access to exclusive discounts on flights, accommodation, cruises, tours and more
· Free and confidential access to your own health consultants and financial advisors
· Beachside offices located in beautiful Broadbeach on the Gold Coast
If you are looking for a fresh new challenge for 2022 please send your resume to [email protected] or [email protected]