Job Description

Job Description

• PBX’s & Voice Mail Systems
• Internet Access & E-mail
• Computer/Laptop Hardware
• Program Software
• Copiers/Fax/Scanners– All peripherals
• Video & Audio equipment
• Maintains network security and performance; establishes workable directory structure, network security, and disk space allocation, etc.,
• Sets up user accounts according to set established policies, procedures, and limitations.
• Tracks all problems or issues through work orders
• Plans new phone lines and data ports when needed.
• Performs network maintenance, changes, and upgrades.
• Enhances network by assessing new software and hardware products that would increase network performance and expand network services.
• Directs the performance of regularly scheduled systems management and maintenance procedures designed to ensure the integrity of all programs by running backup procedures and diagnostic software routines.
• Implements disaster recovery plans; runs system backups and disaster recovery operations.
• Develops procedural documentation or policies as needed.
• Provides technical advice and training to MIC operations staff in the operation, maintenance, and support of computer hardware and software system.
• Trains and updates staff with respect to security systems.
• Prepares reports and makes recommendation to ensure the optimum efficiency of equipment and systems in accordance with departmental needs.
• Maintains stock of expendable and non-expendable computer equipment, materials, system, application, and supplies sufficient to ensure continuous and uninterrupted operation of systems; communicates with vendors regarding purchases.
• Maintains professional and technical knowledge by conduction research; attending seminars, education workshops, classes and
• conferences; reviewing professional
• publications; establishing agencies and related organizations