The impact of the COVID-19 pandemic on the hospitality industry has changed the way hotel businesses function and manage their operations. The Federation of Indian Chambers of Commerce & Industry (FICCI) and OYO, have come together to develop and design an online training and certification course specifically for the hospitality industry.
The course will focus on redesigning the sanitisation protocols and minimising person-to-person contact for a hotel in line with the Standard Operating Procedures announced by the Ministry of Tourism in India. The certification course will help thousands of individual budget, mid-segment, boutique hotels and homestays in India as well as hospitality professionals, to maintain and improve their safety and hygiene standards in line with government and industry benchmarks and best practices. This course is available in Hindi and English.
The certification course will have a set of nine training modules built to help hotels and hospitality professionals implement key safety guidelines. These modules include hotel, staff, guest, front-office, F & B service, housekeeping, guest room cleaning and food production advisories. This will also include an advisory on how to handle suspected COVID or COVID-positive guests.
The online certification course can be accessed here
FICCI will enable and support the implementation of information technology (IT) infrastructure and the online delivery platform for the online certification course. The federation will also create awareness on the program in the hospitality industry and provide certification on course completion.
OYO has developed and designed the course materials for the program. The partnership is envisaged to create an avenue for hotels and hospitality professionals to meet the challenges of operating a hotel in the present circumstances and also provide relevant solutions to address the same.
Ritesh Agarwal, founder and group CEO of OYO Hotels & Homes said: “The certification course will enable hospitality professionals and hotels across the country to determine new ways of working, fully understand local and central governments’ guidelines, align with best practices and reimagine operations in a manner that helps both customers and employees feel safe, secure and comfortable.”