Guestline reshapes Thai team in next phase of world strategy

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Guestline has increased its global footprint even further with the appointment of a new country manager in Thailand, in addition to expanding its team in the Asia region. 

New country manager Matthew Emptage leads the growth of the team in Thailand. His role also oversees Australia and Singapore. The appointment follows the recent opening of Guestline’s first ever office in Ireland and the company expects to add to its international expansion over the next six months with new appointments and new offices.

The Thailand team works from a new office location in Bangkok and guides and supports hospitality clients throughout the South East Asia region. The new appointments see the firm furnished with, both, training and sales roles based in Thailand for the first time, developed to offer increased customer service and administrative support.

Guestline has had an office in Thailand since 2014 and continues to add to its Asian client base. The new team is in place to support this growth. Most recently the company has been appointed by the boutique and budget chain B2 Hotels to undertake a rapid installation of its award winning property management system, Rezlynx, Guestline distribution and integrations across 33 of its properties. The installation programme commences with immediate effect and will see Guestline’s experienced team work alongside the B2 Hotels team to undertake an extensive training and support programme.

Rupert Gutteridge, sales and marketing director, for Guestline said: “Guestline’s investment in new teams and new opportunities to support our clients has been extensive. We continue to grow in both existing and new markets for our business. Enhancing our team in South East Asia is an exciting milestone. This is an important step in Guestline’s international growth programme so watch this space for further new developments in other regions of the world renowned for their hospitality excellence.”

In addition to investment in expanded teams and new office locations around the world, 2017 has also seen Guestline further boost their product and service portfolio. This includes the creation of a new Guestline Labs centre of excellence development team, new technology tools such as the dynamic Online Ticket Sales (OTS) platform, and the appointment of several key roles such as new chief technology officer (CTO) in Andrew Metcalfe.

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