Hong Kong Express responds to Typhoon Jebi disruption

Coming in the wake of the path destruction carved by Typhoon Jebi, Japan’s most powerful storm in 25 years, HK Express has announced the following statement.

“The safety of our guests and our crew is of utmost importance to HK Express. Due to widespread flooding in Osaka, Japan, caused by Tropical Cyclone Jebi, Kansai International Airport in Osaka is temporarily closed. HK Express flights between Hong Kong and Osaka from 4 to 9 September 2018 have all been cancelled.

“We are communicating with the airport authorities and monitoring the situation in Osaka closely.  Guests who are currently in Osaka may consider returning to Hong Kong via Nagoya and Fukuoka as there are seats available in our certain flights. It will take approximately one hour travelling from Osaka to Nagoya and three hours to Fukuoka by Shinkansen. For more details about the transportation, please visit www.westjr.co.jp/global/en/.

“As further changes are expected for flights between Hong Kong and Osaka, guests who are booked on flights within the coming week are recommended to check the latest flight status on Hong Kong International Airport’s website www.hongkongairport.com or the HK Express’ official website www.hkexpress.com for more updates.

“An immediate notification about the flight cancellations is being made via email and SMS to the affected guests for their consideration.

Typhoon Jebi

Cancellation/transfer options are as follows:

“Option 1: Change the travel schedule to the same destination within 7 days with no transfer fees fee applied with any difference in price waived.

“Option 2: Change to a new destination of HK Express network within 7 days also with no transfer fees fee applied but with the price difference applicable

“Option 3: Full refund on either the affected flight sector of the whole To submit a refund request, please go to https://securesettlement.net/hkexpress/e-refund/en

“The above change is subject to seats availability. For the change arrangement or any enquiry, guests are advised to reach us via live chat on our ‘Contact Us’ page, or contact our Call Centre at (852) 3902 0288 or via email guest.relations@hkexpress.com.”

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