Hyatt Regency Phnom Penh has announced Juan Mercadante as the newly appointed general manager, aiming to maintain the high-performance capabilities of one of the city’s top-ranked luxury hotels.
The property has earned widespread acclaim since its opening in January 2021. Most recently, it was ranked “top city hotel in Cambodia, as leading travel publication Travel & Leisure Asia published its Asia’s Best Awards 2022.
For Mercadante, who takes the lead as general manager at the property this August, is looking forward to collaborating with the Hyatt Regency Phnom Penh team. “I intend to enhance our personalized and inclusive service. I’m excited to share my knowledge and contribute to the hotel’s continued success. said Mercadante”
He has held a succession of projects from Re-branding, Refinement, De-flagging and Pre-opening properties. “In my tenure with Hyatt, I’ve had the privilege of working in five different continents, he said. “Each role has been a unique experience that has contributed to my knowledge and skills to become a better leader.”
Over the decades, he rose through the room and management ranks at Hyatt Regency Cancun Mexico, Hyatt Regency Almaty Kazakhstan, Hyatt Regency London – The Churchill and Hyatt Regency Dubai and Galleria Residence. In 2012, he returned to his hometown to join Hyatt Regency Mexico City as hotel manager before advancing as a pre-opening general manager at Grand Hyatt Playa Del Carmen Resort, which was the first Grand Hyatt brand in Mexico. Most recently he was selected as pre-opening general manager at the first Andaz brand in South Korea.
With shifts at high-profile city and resort hotels around the world in his background, Mercadante can draw upon extensive experience in the global tourism industry. The passionate world traveller from Mexico City is ready to take over. He’s confident that his solid guidance will ensure Hyatt Regency Phnom Penh remains prominent among Cambodia’s elite hotels.
“Together with my team, we will strive to fulfil the owner’s vision of making Hyatt Regency Phnom Penh one of the leading hotels in the city.”