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German / French Speaking Customer Service (6 months Contract – Renewable)

Easia Travel Thailand
Work location: Bangkok, Thailand
Industry : Travel Agent or Tour Operator
Sector : DMC (Destination Management Company)
Department : HR
Employment Type : Full-Time
Work Sponsorship : Local contract only
Experience : 1 to 3 Years
Vacancies : 2
Job Status : Expired
Job Description

This position will be on 6 months contract basis, however possibility to renew after the contract ends – under terms & conditions.

Key Responsibilities

  • Collect feedback from Clients & Guides
  • Quality Follow up: client’s call and emergency phone call
  • Supervision & coordination for Quality monthly report
  • Suggest action & plan to improve quality of products and services
  • Screen client’s profiles, needs and expectations
  • Help to solve problem on spot in collaboration with Operation team
  • Work closely with sales team to make sure programs are updated and sticky to the reality (to avoid trouble on spot)
  • Make sure all VIP client / special group / Fam trip arrival is well prepared
  • Support Quality Department Manager and Other Departments Managers to organize training for the teams
  • Update all documents of internal procedure with agreement of Quality Manager
  • Assure that team follow Easia process
  • Follow implementation of new Easia system & tools
  • Report to Quality Department Manager

Requirements

  • Thai nationality
  • Excellent communication skills in English and German or French (written/spoken)
  • Excellent writing skills (blog articles, interviews etc.)
  • Pleasant personality, positive attitude, open-minded
  • Flexible, be willing and available to travel
  • Creativity, autonomy, good organization skills and good sense of product’s evaluation
  • Knowledge of data processing (PC and Microsoft Software)

Benefits

  • Salary provided
  • Fun & International working environment
  • 5 working days per week (except inspection trip)
  • Working hour: 9AM – 6PM; from Monday to Friday (1.5 hrs Lunch Break)

Read Full Job Description

About The Company


Easia Travel Thailand

Thailand   Travel Agent or Tour Operator
DMC (Destination Management Company)

Overview

EASIA TRAVEL CO., LTD is a South East Asia wide operating travel agency with 12 offices in Vietnam, Cambodia, Laos, Thailand and Myanmar working exclusively on B2B basis. Specialized in tailor-made tours, Easia Travel – thanks to its 260 collaborators – takes care of more than 30,000 travelers a year.

Benefits & Perks:
Bonus
Company outings
Competitive salaries
Health insurance
Professional development

Jobs available: 0

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