This position will be on 6 months contract basis, however possibility to renew after the contract ends – under terms & conditions.

Key Responsibilities

• Collect feedback from Clients & Guides
• Quality Follow up: client’s call and emergency phone call
• Supervision & coordination for Quality monthly report
• Suggest action & plan to improve quality of products and services
• Screen client’s profiles, needs and expectations
• Help to solve problem on spot in collaboration with Operation team
• Work closely with sales team to make sure programs are updated and sticky to the reality (to avoid trouble on spot)
• Make sure all VIP client / special group / Fam trip arrival is well prepared
• Support Quality Department Manager and Other Departments Managers to organize training for the teams
• Update all documents of internal procedure with agreement of Quality Manager
• Assure that team follow Easia process
• Follow implementation of new Easia system & tools
• Report to Quality Department Manager

Requirements

• Thai nationality
• Excellent communication skills in English and German or French (written/spoken)
• Excellent writing skills (blog articles, interviews etc.)
• Pleasant personality, positive attitude, open-minded
• Flexible, be willing and available to travel
• Creativity, autonomy, good organization skills and good sense of product’s evaluation
• Knowledge of data processing (PC and Microsoft Software)

Benefits

• Salary provided
• Fun & International working environment
• 5 working days per week (except inspection trip)
• Working hour: 9AM – 6PM; from Monday to Friday (1.5 hrs Lunch Break)