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German / French Speaking Customer Service (6 months Contract – Renewable)

Easia Travel Thailand
Bangkok, Thailand
27 Nov 2018
Industry : Travel Agent or Tour Operator
Sector : DMC (Destination Management Company)
Department : HR
Type : Full-Time
Work Sponsorship : Local contract only
Experience : 1 to 3 Years
Vacancies : 2
Job Status : Active

Job Description

This position will be on 6 months contract basis, however possibility to renew after the contract ends – under terms & conditions.

Key Responsibilities

  • Collect feedback from Clients & Guides
  • Quality Follow up: client’s call and emergency phone call
  • Supervision & coordination for Quality monthly report
  • Suggest action & plan to improve quality of products and services
  • Screen client’s profiles, needs and expectations
  • Help to solve problem on spot in collaboration with Operation team
  • Work closely with sales team to make sure programs are updated and sticky to the reality (to avoid trouble on spot)
  • Make sure all VIP client / special group / Fam trip arrival is well prepared
  • Support Quality Department Manager and Other Departments Managers to organize training for the teams
  • Update all documents of internal procedure with agreement of Quality Manager
  • Assure that team follow Easia process
  • Follow implementation of new Easia system & tools
  • Report to Quality Department Manager

Requirements

  • Thai nationality
  • Excellent communication skills in English and German or French (written/spoken)
  • Excellent writing skills (blog articles, interviews etc.)
  • Pleasant personality, positive attitude, open-minded
  • Flexible, be willing and available to travel
  • Creativity, autonomy, good organization skills and good sense of product’s evaluation
  • Knowledge of data processing (PC and Microsoft Software)

Benefits

  • Salary provided
  • Fun & International working environment
  • 5 working days per week (except inspection trip)
  • Working hour: 9AM – 6PM; from Monday to Friday (1.5 hrs Lunch Break)


Read Full Job Description

Work Location

Address: อาคาร วัน แปซิฟิค เพลส One Pacific Place, Sukhumvit Road, Phra Khanong, Khlong Toei, Bangkok, Thailand

Benefits & Perks

Bonus
Company outings
Competitive salaries
Health insurance
Professional development


 
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