French Operations Executive:
This rapidly growing DMC in the UK and Ireland is looking for an Operations Executive to join their expanding team of 55 talented individuals; this role is based in their London. Salary varying on experience for the role, fluency in French is essential.

Operations Executive – French Team: Key Skills

• Language skills: Fluency in English and French are essential and a third language would be advantageous.
• Experience: A minimum of two years of experience in an inbound operator/DMC in a group role. Proven experience of preparing quotes and operating groups.
• Knowledge: Excellent knowledge of the UK as a destination. Excellent knowledge of rates and current market prices.
• Communication: The ability to be able to communicate clearly and concisely, both orally and in writing.
• Flexibility: To be able to adapt to every changing situation as well as being open to new ideas and people.
• Problem solving: You can identify and analyse an existing or potential problem and find suitable solutions for each situation.
• Teamwork: Be able to work individually and as part of a team
• Organizational skills: great attention to detail and speed working under pressure. Ability to work in compliance with deadlines and prioritizing key concrete opportunities first.

Operation Executive: Summary of Role:

• To understand the client needs and to produce suitable and competitive quotes.
• To build relationships and maintain a great working relationship with your clients.
• To build relationships with all suppliers and ensure that you have excellent knowledge of any services that are offered.
• Being pro-active and able to recognize potential key wins and to offer the most suitable products and prices for the specific potential client.
• To assume all responsibility for your clients pending and confirmed groups, to book all services required in good time and making sure all details are correct prior to the group/event arrival/start.

Operation Executive: Breakdown of role:

• To acknowledge and qualify all new requests (via email and phone)
• To identify the most suitable products for the client in order to create the most effective and competitive offer.
• To make sure that all offers are sent out in the company standard format and are all entered correctly into the operational System.
• To ensure that your offer reflects what the client wants without compromising on quality of services and price of the offer.
• To constantly update the bookings in the system with all the correct information in order to have a correct overview for yourself and management.
• To build relationships with suppliers and ensure that your product knowledge is kept up to date at all times.
• To negotiate and try to buy under budget where possible, without compromising on quality.
• To send invoices to clients on time and ensure that all payments are made within time guidelines and always prior to the group arrival, except for client that have credit.
• To liaise with accounts and make sure that term and conditions for payment are respected both by client and from our part towards suppliers, as per agreements.
• To ensure all your files are kept in a organized manner that enables others to cover for you if the need arises.
• To organize and participate in any familiarization trips that need to take place in order to win or facilitate a booking.

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk