Retail Sales Manager – QRH

Qatar Airways Holidays  •  Salary available upon request
Work location: Doha, Qatar
Industry : Travel Agent or Tour Operator
Sector : Travel Agent (Retail/Leisure)
Department : Executive, Sales
Employment Type : Full-Time
Work Sponsorship : Local contract only
Experience : 1 to 3 Years
Vacancies : 1
Job Status : Expired
Job Description

As Retail Sales Manager, you will be responsible for the retail sales management of QR Holidays. Ensure that the daily business of the division, its outstations and implants are performing according to company procedures and policies, and achieving outstanding customer satisfaction through all QRH touch points, in addition to being responsible for sales performing of the Retail Sales team. Key accountabilities:

  • Responsible for creating a continuous process of assessment and change, meeting and surpassing revenue targets while keeping costs stable
  • Responsible for project managing new partner integration initiatives e.g. franchisees or new outstation QRH set-up
  • Increasing conversion rate of sales leads by tracking customer requests (email, calls & visits through internal CRM) and coaching team in sales and customer service
  • Responsible for all customer relations matters ensuring that customer complaints are adequately investigated and professionally responded to within policy and agreed timelines
  • Responsible for all operational matters across all QRH offices in Qatar and outstations, covering sales, financial, operational efficiency and staff performance matters


Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible


  • Relevant College or University Qualification to min Bachelor’s level
  • Minimum 7 years of relevant experience
  • Holidays experience in an airline or travel agency or tour operator environment in selling holiday packages to customers, along with identifying market segments and recommending types of holidays
  • Retail sales experience
  • Call Centre management experience
  • People management
  • Technical experience (systems)

Read Full Job Description

About The Company

Qatar Airways Holidays

Qatar   Travel Agent or Tour Operator
Travel Agent (Retail/Leisure)


Welcome to Qatar Airways
Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 130 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

As aviation faces its greatest challenge, we remain committed to ensuring the highest standards of safety and hygiene on board our aircraft at all times. Qatar Airways is the first global airline in the world to achieve the prestigious 5-Star COVID-19 Airline Safety Rating by international air transport rating organisation, Skytrax. This follows HIA’s success as the first airport in the Middle East and Asia to be awarded a Skytrax 5-Star COVID-19 Airport Safety Rating. These recognitions provides assurance to passengers across the world that airline health and safety standards are subject to the highest possible standards of professional, independent scrutiny and assessment.

Since our launch in 1997, Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012, 2015, 2017 and most recently in 2019, Qatar Airways has won the confidence of the travelling public. We have accomplished these goals by focusing on the details – how we run the business, and how you experience our airline.

My goal is to make Qatar Airways your airline of choice, offering the flights you want to the destinations you need. It is this which drives our collective mission to achieve ‘Excellence in everything we do’ at all levels across our Qatar Airways family of highly-skilled and committed professionals, from across the globe.

On behalf of everyone at Qatar Airways, we look forward to welcoming you on board, and let us Go Places Together.

Benefits & Perks:

Jobs available: 0

Join over 180,000 travel agents, professionals and executives subscribed to our daily newsletter.
You can unsubscribe at any time
Subscribe to our newsletter
Sign up here to get the latest news, updates and special offers delivered directly to your inbox.
You can unsubscribe at any time