Leo Tan
Simplifying Operations: The Benefits of Hotel Email Automation
In the dynamic world of the hotel industry, efficiency is paramount. Every aspect of hotel operations, from guest management to cost control, plays a vital role in determining the success of the business. One powerful tool that can streamline these operations is guest email automation. In this article, we will explore…
RevPAG – The New Indicator of Hotel Revenue Performance
Every industry has a set of indexes to measure hotel revenue performance, no exclusion for hospitality too. We, hoteliers, are dealing with OCC, ADR, RevPAR in everyday’s reports, meetings and discussions. But if you ask an F&B manager what was yesterday’s ADR/RevPAR, high chance he/she would not know. This would…
3 Reasons Why You Should Be Engaging Your Pre-arrival Guests
The guest journey today is much more complicated than what it was 10 years ago. Traditional guest communication methods are not as effective, rather, a multi-layered approach should be adopted to engage your guests. In reality, we have noticed that hotels, especially boutique and small chains, are not optimising communications…