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MAHB should prioritise critical issues over proposed KLIA-klia2 integration, says Air Asia
AirAsia has called on Malaysia Airports Holdings (MAHB) to prioritise more critical operational and passenger issues at klia2, rather than on plans to integrate the low-cost carrier hub with Kuala Lumpur International Airport (KLIA). The low-cost carrier said MAHB also had not consulted with it or AirAsia X, the two largest airline operators accounting for 97% of the passenger traffic at klia2. "Focus should be on spending increased money in form of airport tax." Riad Asmat, CEO of AirAsia Malaysia said: “Major infrastructure and capex-intensive plans to integrate KLIA and klia2 need to be put on hold and instead more critical issues need to be prioritised by MAHB. MAHB’s focus should be on spending the increased money, in the form of airport tax they’re asking for from passengers, on bringing klia2 facilities up to the same standard as the luxurious KLIA, fixing the uneven aprons and taxiways, installing more guest friendly spaces and redesigning boarding gates." Benyamin Ismail, CEO of AirAsia X Malaysia said: “Our vision has always been about pioneering a low-cost carrier hub for Asia and for the people of Malaysia and its tourism sector, whereby long-haul travellers from places like Australia, China, India, South Korea and Japan can stop or connect seamlessly and efficiently into Asean’s most extensive short-haul network. With this and AirAsia’s existing know-how in mind, there is simply no point in wasting budget travellers’ hard-earned money on a concept that does not make sense.”
AirAsia scores 10/10 in 42kft.com’s global sustainability rankings
AirAsia scored a straight 10 out of 10 score in the aviation industry’s first comprehensive, data-driven sustainability audit conducted by 42kft.com. Recognised among only 25 top-performing carriers out of 142 airlines evaluated worldwide, AirAsia’s achievement underscores its leadership in sustainable aviation. Conducted by a platform founded by aviation industry specialists, the rigorous assessment evaluates airlines on the basis of nine criteria. These include fleet modernisation, adoption of cutting-edge technologies, implementation of fuel efficiency innovations, investment in next generation fuel sources, carbon offsetting initiatives, and transparent sustainability reporting. Beyond mere pledges 42kft.com chief executive Geoffrey Thomas lauded AirAsia’s performance in the audit. Thomas said: “AirAsia’s standout performance reflects its sweeping commitment to sustainability across fleet renewal, alternative fuels, waste reduction and more. The AirAsia Group scores exceptionally well across every environmental metric. It is without doubt one of the global leaders in eco-conscious aviation.” With regard to the significance of the audit, Thomas explained that the assessment goes beyond vague climate pledges to measure real-world action. He said: “Pledges such as ‘Net Zero by 2050’ are considered baseline expectations, not distinguishing factors. With these rankings, we are honouring real, measurable commitments to reducing carbon emissions.” AirAsia’s chief sustainability officer Yap Mun Ching expressed the airline’s gratitude for the recognition by saying: “This accolade validates the breadth of our sustainability efforts, acknowledging not just our achievements but also the unique challenges we navigate in our region. From adapting to diverse regulatory frameworks to balancing global standards with local realities, our approach has been both strategic and inclusive.” Yap further highlighted AirAsia’s leadership role in shaping sustainable aviation policy, including chairing Malaysia’s National Task Force on Carbon Offset and Reduction Scheme for International Aviation (CORSIA) and serving as a technical expert on the International Civil Aviation Organization’s working group on CORSIA. She said: “We actively engage stakeholders across the transport and environmental sectors to align industry practices with climate goals. On the global stage, we advocate for regional perspectives in multilateral forums to ensure equitable and effective sustainability policies.” Findings from the 2024 sustainability report The 42kft.com announcement coincides with the release of the Capital A’s Sustainability Report 2024, detailing AirAsia’s strides in reducing its environmental footprint. Key highlights include: Record-low carbon intensities: Emissions per seat (gCO2/ASK) fell to 63.7 and emissions per passenger (gCO2/RPK) to 72.3, achieved through more than 20 operational efficiency measures that avoided 129,189 tonnes of CO2 and saved US$34 million in fuel costs. Ground operations innovation: AirAsia deployed its first four combo units (integrated ground power and air conditioning system) at KLIA2, reducing the need for aircraft engines to power parked planes. Upon full rollout, these units are projected to cut 1% of AirAsia’s CO2 emissions. Strategic partnerships: Collaborating with Airbus, AirAsia is advancing sustainable aviation research in Asean, specifically into alternative sustainable aviation fuel (SAF) feedstock development and innovative air traffic management solutions. AirAsia also joined Heart Aerospace’s Industry Advisory Board to support commercialisation of hybrid-electric aircraft.
AIrAsia to consolidate domestic services at KLIA Terminal 2
AirAsia announced the relocation of its domestic services from Sultan Abdul Aziz Shah Airport (Subang Airport) to Kuala Lumpur International Airport Terminal 2 (KLIA T2), effective 7th April. The move is aimed at optimising operations amidst growing demand and enhancing the overall guest experience. With passenger volumes between Kuala Lumpur and key destinations such as Kota Kinabalu and Kuching increasing by 16 percent year-on-year, consolidating operations at KLIA T2 will allow the airline to better accommodate rising traffic. AirAsia Malaysia chief executive Fareh Mazputra said of the impending move: “Given the increasing demand for our Kota Kinabalu and Kuching routes, consolidating our services at KLIA T2 is the optimal way forward. This move allows us to enhance efficiency and elevate the overall guest experience. While Subang Airport has provided valuable proximity and easier access for city dwellers, KLIA T2’s infrastructure supports connectivity needs at scale, particularly during peak travel periods. It also offers the capacity required for continued growth as we mount more flights to serve the rising demand across East Malaysia routes.” A calculated move Since resuming operations from Subang in August last year, AirAsia has closely assessed passenger trends and operational needs. Based on findings, KLIA T2 offers the best platform to enhance efficiency and service quality. While Subang Airport has been convenient, especially for city-bound travellers, its redevelopment to support future growth will take time. In the meantime, the airline will consolidate its operations at KLIA T2 to improve efficiency and elevate the overall guest experience. Mazputra added: “To ensure a smooth transition, we will continue operating from Subang Airport through the high-demand Hari Raya week. This allows the majority of guests traveling for the holidays to benefit from its convenience before the shift. We have also put in place comprehensive Service Recovery Options (SROs), including complimentary flight changes, credit accounts, or full refunds, to minimise any inconvenience.” Likewise, positive consultation sessions with the Gateway Development Alliance (GDA) consortium ensure that the upcoming transition aligns with their broader infrastructure developments and long-term connectivity goals. KLIA T2 has been instrumental in strengthening Kuala Lumpur’s position as a leading regional megahub, and AirAsia is set to reinforce its presence there as the dominant carrier even as it enhances connectivity and service across its other key hubs in Malaysia.
Travelex launches more than 75 new international bureaux, kiosks and ATMs worldwide
Travelex, the market leading foreign exchange brand, is investing in more than 75 new bureaux, kiosks and ATMs internationally as global travel continues to rebound. In Europe, Travelex has significantly expanded its ATM network with new ATMs across Berlin, Frankfurt and Zurich airports, as well as over a dozen ATMs across the Netherlands’ national railway network. Travelex has also celebrated its 30th anniversary in Germany this year (its first German store opened in Frankfurt in 1993); and announced contract extensions for both its bureaux at Hamburg Airport and its tax refund business in the Netherlands. In the UK, Travelex has launched two firsts: its first ever bureau at a UK rail station with a new branch at London Paddington, and a first-of-its-kind automated, self-service, FX kiosk at London Heathrow that requires no human interaction. Furthermore, a new store has been opened at Edinburgh Airport, an extensive bureaux refresh has been undertaken across part of Travelex’s UK estate, and new three metre LED walls have also been developed for Heathrow terminals 3 and 5. In recent months Travelex has also undertaken extensive investment across the Middle East. In the UAE, Travelex has launched a series of new bureaux and On-The-Move kiosks across airports in Dubai, Abu Dhabi and Sharjah as well as the Mina Rashid sea port, in addition to investing in the refurbishment and expansion of existing stores at Sharjah airport. Furthermore, Travelex is in the process of launching a dozen new ATMs across the Dubai Harbour Cruise Terminal, Dubai International and the new Abu Dhabi Airport Terminal A. In terms of a retail footprint expansion in the Middle East, Oman saw a launch of a new Travelex pre-immigration store at Muscat International Airport in October 2023. The new store comes as Travelex celebrated its 20th anniversary in Oman this year. In the UAE, a new flagship Landside Arrivals store has opened in Dubai International’s Terminal 3, and at Abu Dhabi seven new stores and eight ATMs have opened to coincide with the inauguration of the new Abu Dhabi International Airport – Terminal A which will serve as the capital city’s main airport. In Asia, two new stores have been launched at Kuala Lumpur International Airport 2 (KLIA2), taking the total number of retail stores in Malaysia to ten, while two further stores are also set to be launched at Shanghai Pudong Airport Terminal 1 in the coming months. In Japan, Travelex has introduced its prepaid foreign currency card, the Travelex Travel Money Card, to the local market, and also celebrated its 20th anniversary in the country. Travelex has opened six new stores in Australia and three in New Zealand. Travelex has also partnered with both Bank of New Zealand (BNZ) to offer its 1.2m customers access to discounted travel money. In Brazil, Travelex has continued to invest in and expand its operations with seven new stores launched nationwide, including in Rio de Janeiro and São Paulo. Travelex now operates over 125 stores across the country, with further openings planned for the coming months. The new bureaux openings follow Travelex’s recent announcement of a £90m refinancing package. With international travel now at 93.1% of pre-Covid levels, and demand for travel – particularly among emerging markets – continuing to accelerate, Travelex is now working to further expand its retail offering, develop new wholesale relationships and increase investment into both its digital transformation and further product innovation. Richard Wazacz, Travelex CEO, said: “Customer convenience is at the heart of everything Travelex stands for, and so we’re thrilled to be investing in the growth of our retail store operations. This investment, along with the recent news of our £90m refinancing, is a clear statement that both travel, and Travelex, are on the rise once again.”
Now fly AirAsia X direct from Kuala Lumpur to Busan
Photo Caption: (Third from left) Dato’ Fam Lee Ee, AirAsia X Board of Director; Benyamin Ismail, AirAsia X CEO; Son Taewook, Busan Metropolitan City Tourism Promotion Division Director; Shaharuddin Yahya, Tourism Malaysia Korea Director; and Park Jae Hee, Gimhae International Airport Director General at the AirAsia X inaugural flight celebration press conference from Kuala Lumpur to Busan at Gimhae International Airport in Busan. AirAsia X (AAX) announces further expansion into South Korea with exclusive direct services from Kuala Lumpur to Busan, connecting the largest coastal city in the country with Southeast Asia and beyond. The inaugural flight departed from Kuala Lumpur International Airport (klia2) at 2:10 am and landed at Gimhae International Airport at 9:00 am today. In celebration of the service recommencement, all guests on the inaugural flight were sent off by AAX Board of Director, Dato’ Fam Lee Ee and AAX Malaysia CEO Benyamin Ismail. Upon landing in Busan, the guests were welcomed by representatives of Busan Tourism Organisation (BTO). As the airline’s 15th destination and the second in South Korea, the three-weekly flights to/from Busan play a vital role in stimulating new demand and strengthening AAX market leadership in North Asia through providing best value fares and driving greater competition in the market. AirAsia X Malaysia CEO Benyamin Ismail said: “We are excited to restart this historically very popular route and proud to be the only airline in Malaysia operating direct flights from Kuala Lumpur to Busan, a city of many tourism drawcards. From today, air travel between Busan and Kuala Lumpur is now more convenient and affordable, providing a welcome boost for tourism and the local economies. “Together with our existing route to Seoul, today’s announcement further strengthens our foothold in South Korea and increases our overall capacity to North Asia - our fastest growing market. We will continue to look for expansion opportunities in the future and work with BTO to promote the destination globally and invigorate the tourism industry in Busan.” President of Busan Tourism Organisation Jung-Sil Lee said: “We would like to congratulate AAX on this exclusive route connecting Kuala Lumpur with Busan. The recommencement of this service supports our mission to build a sustainable tourism foundation focusing on flying our most popular routes first, supporting the city of Busan which is renowned for its local history, culture, cuisine and arts. “Moreover, Busan is named one of the 'Top 25 Best Travel Destinations in the World in 2023' by National Geographic for its vibrant cultural city and stunning tourist offerings. In line with this recognition, we look forward to working with AAX to boost the tourism revival in Busan and attract passengers from not only Malaysia but from other Southeast Asian countries who can now easily and affordably connect to the city via Kuala Lumpur.”
Ohayosan Osaka! AirAsia X returns to Japan’s gourmet capital
KIX Inaugural & CNY mini celebration at klia2 AirAsia X (AAX) returned to Osaka, Japan further expanding its network to/from the land of the rising sun. The inaugural flight departed from Kuala Lumpur at 11.45pm last night and arrived in Osaka at 7.15am this morning. In celebration of the service resumption to Japan’s gourmet capital, all guests on the inaugural flight received gift bags and were treated to special performances before boarding. The three weekly flights to Osaka are set to bring more than 116,000 travellers between Malaysia and Japan monthly and deliver a welcome boost to both countries’ tourism sectors. AirAsia X Malaysia CEO Benyamin Ismail said, “We are pleased to start the new year with the announcement of our 13th route from Kuala Lumpur to Osaka. Following the resumption of services from Kuala Lumpur to Tokyo (Haneda) and Sapporo late last year, we have carried close to 30,000 guests between Malaysia and Japan post-pandemic. “Today, we have seen a strong passenger load factor for our inaugural flight of more than 95% and we are confident that this route will be very well received despite the competitive landscape. As travel demand rebounds, we will continue to expand our services to exciting destinations in Asia from our regional hubs in Kuala Lumpur and Bangkok.” To celebrate the return to one of its most popular destinations AAX is offering great value all-in* fares between Kuala Lumpur and Osaka from RM699/JPY29,990 all-in one-way for economy or RM2,999/JPY106,640 one way for a Premium Flatbed. As a Group, AAX flies to three destinations in Japan namely Tokyo, Osaka and Sapporo from Kuala Lumpur operated by AirAsia X Malaysia (D7) and from Bangkok (Suvarnabhumi) operated by AirAsia X Thailand (XJ).
AirAsia X resumes flights to Jeddah
AirAsia X (AAX) inaugural flight from Kuala Lumpur to Jeddah, Saudi Arabia departed from Kuala Lumpur International Airport (klia2) with over 80% load factor today, marking AAX’s service resumption to the Middle East. This also kicks off AAX's partnership with IKHLAS (Capital A’s Muslim-friendly travel and lifestyle platform) to offer affordable ‘Umrah with IKHLAS’ packages. AirAsia X CEO Benyamin Ismail said: “We are extremely pleased to return to Jeddah, a gateway to the holy cities of Madinah and Makkah for Muslims. With the resumption of six-weekly flights, we are so blessed the airline is back providing affordable travel for our guests and pilgrims in Malaysia and the region to perform the holy pilgrimage of hajj and umrah. This route has always been our success story in the past due to the substantial traffic between Malaysia and Saudi Arabia, as well as the consistently high demand for Umrah services not only from Malaysia but also Indonesia, making Kuala Lumpur an important Umrah hub for the region. Pilgrims from other countries can also conveniently connect to Jeddah via AAX while Saudi visitors can connect to 130 other AirAsia destinations via Kuala Lumpur. “We are also proud to be partnering with IKHLAS as they not only offer affordable umrah packages with AAX but will also provide flexible, Do-It-Yourself (DIY) travel and umrah options soon. We believe we can leverage this opportunity to expand our frequency and network in the future and also continue to provide affordable fares and packages to our pilgrims.” IKHLAS CEO Ikhlas Kamarudin said: “We have waited two years for the reopening of Saudi Arabia’s travel sectors to make it more convenient for the guests of Allah to perform umrah or Muslim travellers explore other attractive destinations nearby. “Our goal is to develop a comprehensive travel and lifestyle product to provide albeit low-cost, yet full service to guests to the Holy Land by introducing new ways of Umrah bookings through our innovative system and one-stop platform.” Fares from Kuala Lumpur to Jeddah start from RM 1,629 (approx. USD358.23) all-in one way on Economy or guests can choose to experience the Premium Flatbed from RM 3,199 all-in one way respectively. The service is available for booking through the ‘Flights’ icon on the airasia Super App or via the website for travel periods between now and 30 November 2023. Additional new season services will be added to the schedule in the near future. Additionally, guests can book ‘Umrah with IKHLAS’ package from RM5,990 (approx. USD 1,317.27) for Umrah Lite and RM 7,890 990 for Umrah Jejak Rasul or RM7,690 (approx. USD 1,691.11) for Umrah Hawa with female pilgrims only. All Umrah packages include return flights with AAX.
AirAsia X takes flight to Tokyo Haneda
AirAsia X (AAX) today resumed its flight to Tokyo (Haneda) following the full reopening of the country’s border for international tourism. The thrice-weekly flights will be the airline’s first flight to Japan post-pandemic, ahead of its second route launch to Sapporo (Shin-Chitose) in December. In commemoration of the service resumption, AAX celebrated the flight with a send-off ceremony at Kuala Lumpur International Airport (klia2) with fun activities and giveaways for the guests. Benyamin Ismail, CEO of AirAsia X said: “Japan is a core destination and we are thrilled to return to Tokyo as it has always been one of our most popular routes. In 2019, we carried about 275,210 guests to/from Tokyo and with this service resumption, we look forward to carrying over 230,000 additional visitor seats annually through Malaysia and Japan. This will not only boost tourism and the economy between the two countries but also provide greater value for everyone in the region travelling to Tokyo. “The resumption of services to Tokyo signifies our commitment to accelerating our growth as a mid-range airline. This is only the first of several routes to Japan that will be in service, including to Sapporo (Shin-Chitose) in December and Osaka next year. Our Malaysian guests love Japan but not only that, we have significant fly through connectivity via Kuala Lumpur to Japan including from Australia and more. “As demand increases, we will also be adding more flights to Tokyo gradually in the future to meet strong forecast demand.” AAX is also offering great value fares from Kuala Lumpur to Tokyo (Haneda) from RM699 (approx. USD 146.79) all-in one way for economy and from RM2,599 (approx. USD 545.79)on Premium Flatbed. Fares are available for booking for the travel period between now till 30 March 2024.
AirAsia X resumes operations to Melbourne
AirAsia X (AAX) celebrated its resumption of services to Melbourne, as one of its first key destinations to return to post-pandemic. The inaugural flight from Kuala Lumpur to Melbourne touched down at 6.25am and departed from Melbourne at 7.40am. With strong passenger loads on both flights, the new services signal a sharp rebound in demand for low cost mid range air travel, delivering a welcome boost to both Australian and Malaysian tourism. Pre-pandemic, AAX contributed 45% of the market share for flights between Australia and Malaysia with up to 92 flights weekly to four destinations. Following the recent return to Sydney and with the resumption of services to Melbourne and Perth this week, AAX will reconnect a total of 24 flights weekly to three key destinations in Australia. AAX also plans to recover over 50% against its pre-pandemic flight frequency to Australia by the third quarter of 2023. The return to Melbourne, with a balanced inbound/outbound traffic flow, allows AAX to review adding more services to meet a strong forecast growth in low cost travel demand. Moreover, AAX is looking forward to leveraging its operations at Australia's core domestic cargo hubs including in Melbourne, to provide additional revenue streams. The celebration of the inaugural flight and the return of AAX operations at Melbourne Airport was announced at a press conference hosted by Tunku Dato’ Mahmood Fawzy, Chairman of AirAsia X; Benyamin Ismail, CEO of AirAsia X; Lorie Argus, CEO of Melbourne Airport; and Brendan McClements, CEO of Visit Victoria. The event was also attended by the Consulate General of Malaysia in Melbourne, representatives of the Victorian Government and other key industry dignitaries. Benyamin Ismail, CEO of AAX said: “Australia was our very first destination to fly to, back in November 2007 when we commenced operations. It has always been one of our core destinations with strong demand for two way travel which is historically proven. “Our recently resumed Sydney services are already proving very popular and we are thrilled to now return to Melbourne as one of our top priority markets to return to first post-Covid alongside two more services down under commencing this week to Auckland and Perth, thanks to popular demand. “Until March 2020, we have carried 12.7 million guests between Malaysia and Australia with almost four million guests arriving in Melbourne alone. We are also pleased to continue working with our key airport and industry partners to contribute to the millions of passengers that walk through Melbourne Airport’s doors each month. “With today’s announcement, Asian travellers will benefit from more value and choice with convenient and affordable access to Australia. At the same time, Australians will have access to 130 destinations on the AirAsia route map, with many low-fare connecting services through to popular destinations on our short haul and long haul network group of airlines such as Thailand, Vietnam, India, Indonesia, Korea, Japan and more. “Today our commitment to our guests in Asia Pacific does not end here, as we also celebrate the resumption of services from Sydney to Auckland and Kuala Lumpur to Perth also recommencing this week. We have seen tremendous forward booking trends for all of our routes to and from Australia and New Zealand and we will continue our focus to leverage this positive momentum by adding more services and frequencies in line with consumer demand in the future.” Lorie Argus, CEO of Melbourne Airport said: “We are thrilled to welcome AirAsia X back to the Melbourne Airport family today. “Malaysia is an important market for Victoria for business, leisure and education travel. We know that our customers are happy to have the airline back here, offering even more choices for getting to Asia and beyond and driving competition.” AAX also celebrates the recommencement of services from Kuala Lumpur, to Auckland, New Zealand via Sydney which touches down today at 17:20 local NZ time, and will welcome the inaugural flight from Auckland to Kuala Lumpur today at klia2 which arrives at 3:35 local time. In celebration of the new services to Melbourne and Auckland today, AAX is offering great value all-in* fares on sale today until 6 November 2022 for the travel period between 1 January and 28 October 2023. Fly from Melbourne to Kuala Lumpur from AUD349 all-in one-way for economy or AUD2,099 one way for a Premium Flatbed. Guests flying from Auckland to Kuala Lumpur via Sydney can also enjoy fares from NZD429 all-in one-way for economy or NZD2,299 one way for a Premium Flatbed. AAX is also painting the three cities red in Australia with prominent advertising in all markets this month and key consumer promotions in Sydney (Martin Place, Sydney CBD, 15 November) and Melbourne (Queensbridge Square, Melbourne CBD on 7 November) with exciting activities and giveaways, Malaysian food trucks, and more.
Scoot launches VTL flights to/from Kuala Lumpur, additional flights to other Malaysian destinations in the pipeline
Scoot is delighted to increase passenger services between Singapore and Kuala Lumpur (KL) with the addition of four-times weekly designated Vaccinated Travel Lane (VTL) flights. The bilateral VTL arrangement between Singapore and Malaysia supports quarantine-free travel between both countries. Scoot’s designated VTL flights, TR472/TR473 between Singapore, Changi Airport and KL, KLIA2, will commence from 29 November 2021. The VTL flights will be operated by Scoot’s Boeing 787 Dreamliners promising added widebody comfort in both Economy and ScootPlus cabins. Scoot will also be operating seven non-designated VTL flights between Singapore and KL, on Scoot’s Airbus A320 aircraft, to provide for transit passengers connecting to/from Scoot’s network via Singapore. In addition, Scoot is planning to resume flights to Langkawi from 3 December 2021, as part of the island’s air travel bubble arrangement, providing quarantine-free travel to foreign visitors, subject to each country’s requirements. From early December, we are also planning to increase flights to Ipoh from the current five-times weekly to daily services, and add a third frequency to Kuching, subject to regulatory approvals. More details will be announced in due course. Scoot currently also operates daily services between Singapore and Penang. We look forward to reuniting our customers with their loved ones and providing them with more options to travel between Singapore and Malaysia, whatever their travel needs may be. The commencement of VTL flights between Singapore and KL adds to Scoot’s existing VTL routes between Singapore and Australia, Berlin, South Korea, and effective 6 December 2021, Jeddah. You may refer here to Scoot’s November/December 2021 schedule. Do keep a lookout for attractive promotional fare announcements on Scoot’s Facebook and Instagram pages! Travellers are recommended to check prevailing eligibility and entry requirements to Singapore and Malaysia, before booking the VTL flights.
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