Search Results formachine learning
Transformative Power of AI is key to Turning first-time bookers into brand believers: Graham
Travel Daily Media (TDM): How is Cendyn leveraging AI to personalise the guest experience and enhance loyalty programs? Kindly share some specific examples or success metrics. Nicki Graham (NG): This year, we recognised the opportunity to leverage AI within loyalty programs to better understand guest engagement and enhance the overall guest experience. As a result, we integrated our CRM with Loyalty Juggernaut’s (LJI’s) GRAVTY® technology. This integration enables hospitality brands to develop impactful, real-time, and personalised guest engagement programs across both their digital and physical platforms. The AI component of this technology allows hotels to gain insights into how guests interact with their brand. Instead of relying on generic offers and programs, hotels can create tailored loyalty benefits. We believe that this approach is crucial for converting first-time bookers into loyal brand advocates. Ultimately, we are incorporating AI to provide hoteliers with the tools necessary to build deeper relationships with their guests. This effort drives repeat stays and enhances overall guest satisfaction through customised loyalty strategies. TDM: Why do you believe loyalty is the most sustainable way for hotels to grow revenue in today’s market? NG: Focusing on loyalty is a smart strategy and has become a necessity for businesses. It is much more cost-effective to encourage guests to return than to continuously seek out new ones. In a competitive market with limited resources, hotels cannot afford to be stuck in a cycle of attracting new guests just to survive. Returning guests not only provide a sense of security for the business but also tend to spend more. They are likely to book extra nights, upgrade their rooms, and take advantage of additional amenities. What’s exciting is that loyalty programs are no longer just for repeat guests. Hotels are now using these programs to connect with first-time visitors by offering perks and discounted rates for direct bookings. This approach helps bring guests through the door initially while making them feel valued from the start, increasing the likelihood of their return. TDM: What role does predictive analytics play in identifying high-value guests and driving repeat business? NG: Predictive analytics acts like a crystal ball for understanding guest behaviour. By analysing patterns such as how frequently a guest books a stay, their spending habits on the property, and their tendency to upgrade their rooms, hotels can identify their most valuable guests. For instance, if a guest consistently books a suite, dines in the restaurant, and stays for long weekends, predictive models can highlight this behaviour. Hotels can then create targeted offers, like an extended stay deal or a personalised spa package for their next visit. These timely and relevant touchpoints help drive upsell opportunities and encourage repeat visits from these valuable guests. For hotels looking to work smarter, identifying the guests most worth targeting to achieve their goals offers significant benefits. TDM: How do Cendyn’s AI and data tools integrate with existing hotel CRM and PMS systems? NG: Technology should work together seamlessly to reduce stress. Many hotels experience frustration with clunky technology that fails to integrate properly, but it doesn't have to be that way. At Cendyn, one of our main priorities is ensuring that technology works together effortlessly. Our AI and data tools are fully integrated into the Cendyn CRM, which connects easily with existing PMS systems through open APIs. The greatest challenge for hotels is accessing the right data. We are continually refining how we centralise data across the business, ensuring it flows smoothly between systems. This simplification streamlines processes by maintaining a unified guest database, allowing hotels to clean and merge data effectively. As a result, they can make informed decisions with confidence. It's straightforward and intelligent, keeping everything in sync. TDM: In what ways has loyalty marketing evolved post-pandemic, and how has Cendyn adapted to that shift? NG: We all know about the surge in 'revenge travel' following the pandemic. Hotels experienced a significant increase in occupancy and revenue, with direct bookings reaching an all-time high. Those hotels that gathered guest data during this period now hold a valuable advantage. At Cendyn, we have focused on maximising this opportunity for hotels. Our loyalty and CRM tools transform guest data into actionable insights. With features like automated journeys and scalable personalisation, hotels can maintain meaningful connections with their guests. In today's landscape, effective loyalty marketing relies on data to enhance personalisation and strengthen guest relationships. Even for hotels that haven't accumulated substantial data thus far, technology is now available that allows them to make significant progress quickly, provided they have a solid tech stack in place. TDM: What role does omnichannel engagement play in retaining hotel guests today? NG: Guests expect communication on their preferred terms, whether that’s through email, text, social media, or in-app messaging. Hotels need to be prepared to engage across all these channels. When hotels consistently communicate through a guest's preferred channels, it not only enhances guest satisfaction but also allows hotels to learn more about their guests at every stage of their journey. From the moment a guest begins planning their stay to well after their visit, coordinated and timely messaging helps hotels remain relevant. By being present in a guest’s preferred communication methods, hotels build trust and foster long-term loyalty. TDM: Where do you see AI-driven loyalty heading in the next 3–5 years in hospitality? NG: AI is just beginning to make an impact. In the coming years, we will see loyalty programs become more intelligent by utilising predictive analytics to deliver personalised offers in real time and at scale. We can also expect a deeper integration of sentiment analysis, which helps teams better understand guest satisfaction through reviews, surveys, and other real-time feedback. Additionally, automated customer service powered by AI will enable hotels to respond more quickly and consistently across various channels, allowing staff to focus on high-touch interactions. All of these advancements will work together to create highly relevant experiences that encourage guests to return. TDM: Are there any new technologies or innovations Cendyn is exploring to further revolutionise guest engagement? NG: We are investing in advanced data analytics to gain deeper insights into our guests beyond just the basics. This includes behaviour mapping, preference modelling, and predictive triggers that enable us to deliver the right message at the perfect moment. A persistent challenge for hotels is siloed operations, which also stems from data being stored in silos. We are actively developing our analytics solution that harnesses the power of business intelligence (BI) tools and AI. By incorporating data science, artificial intelligence, and machine learning, we are creating a unified system that offers prescriptive insights. This system not only presents the data but also identifies the factors influencing the success of campaigns and provides insights into the target audience. Our ongoing emphasis on product and platform integration is essential for transforming guest engagement. Our goal is to provide a single, cohesive solution set that empowers hotels to streamline their operations while enhancing the personalised experience for every guest. TDM: With rising competition from OTAs and vacation rentals, how can hotels use Cendyn tools to strengthen direct relationships? NG: Online Travel Agencies (OTAs) are effective at increasing visibility, and vacation rentals provide a “home away from home” experience. However, neither offers the personalised touch that fosters long-term loyalty, which hotels can deliver, especially when equipped with the right tools. What is particularly powerful is that this personalised experience feels genuine. Whether it's a welcome email tailored to past stays or a loyalty perk reflecting individual guest preferences, everything is made possible through smart segmentation and automation. When hotels engage with guests in this manner—being relevant, thoughtful, and consistent—they cultivate something that OTAs cannot replicate: trust and a strong brand connection. This, in turn, drives revenue growth. Cendyn’s CRM and loyalty solutions enable hotels to truly understand their guests by revealing what they like, how they book, and what motivates them to return. It's all about the Find, Book, and Grow strategy that every hospitality business requires. As a result, hotels can communicate with and resonate personally with hundreds or even thousands of guests simultaneously.
Agoda introduces AI-driven Content Enhancement Tool
Digital travel platform Agoda announced that it has deployed its revolutionary artificial intelligence (AI)-driven Content Enhancement Tool. The latest functionality added to the platform significantly improves how images of hotels and other holiday properties are processed and presented to users. Whether browsing a boutique hotel in Bangkok or a beachfront villa in Bali, travellers can now enjoy higher-quality images, faster loading speeds, and more relevant results. Given that it currently offers six million accommodation options covering more than 450 million property images, Agoda sought to enhance the quality of the visual content featured on its listings to provide consumers with an even better experience whilst selecting their dream accommodation. The platform’s chief technology officer Idan Zalzberg said: “A good picture can say more than a thousand words. Photos are essential to building trust when booking travel. With millions of images from different sources, we built a smart tool to classify, rank, and deliver the most relevant visuals, fast and at scale. This gives travelers a clearer, more informative, and true-to-life view of where they might stay, helping them book with confidence.” Game-changing technology Agoda's Content Enrichment Tool utilises Machine Learning (ML) and AI technologies to automatically enhance millions of images on the platform. The tool identifies low-resolution images and enhances their resolution, removes duplicates, improves the tags added to images, and ranks them based on clarity and relevance, all while maintaining the authenticity of each photo and accurately representing the property. Early results have shown positive outcomes: travellers view more photos within the galleries, spend more time browsing listings, and are more likely to check room details after interacting with upgraded visuals. Zalzburg said of this: “This is about giving users additional confidence. When you know what to expect, you book with more peace of mind and less hesitation.”
Accenture and Google Cloud Support Air France-KLM
Accenture and Google Cloud are collaborating with Air France-KLM to establish a cutting-edge generative AI (gen AI) factory. This cloud-based framework provides the technological infrastructure and strategic foundation to scale gen AI across the group, accelerating the identification of high-value use cases and enabling more efficient delivery. It allows Air France-KLM to develop, test, and manage a tailored catalog of pre-evaluated gen AI, agentic, and machine learning models, specifically targeting business areas with the highest potential for transformational impact and measurable returns. Earlier this year, Accenture worked with Air France-KLM to modernize its digital core by migrating existing applications to the cloud, enabling faster, more effective adoption of gen AI solutions. The airline has since deployed a private gen AI assistant and developed retrieval-augmented generation use cases that blend language generation with internal document search, improving response quality for tasks like diagnosing and repairing aircraft damage. This work is now scaling across the organization. Together with Accenture, the company built a gen AI projects factory hosted on Google Cloud, that supports agentic AI capabilities. Leveraging this technological infrastructure, the gen AI factory empowers Air France-KLM to identify high-impact AI use cases, execute them at scale using shared tools and methods, and bring together the right expertise to design, test and operationalize applications across operations. By streamlining the transition from experimentation to enterprise readiness, Air France-KLM can accelerate development cycles by over 35%. The airline group has already seen tangible results across critical business areas, such as ground operations, engineering & maintenance, and customer service. To drive ongoing innovation, Air France-KLM and Accenture established a structured process that helps employees turn real-world challenges into practical generative AI solutions. It starts with identifying a problem, then moves quickly through design, prototyping, testing, and finally scaling successful ideas across the business. A standout example was the co-hosted GenAI Days, where teams learned to use the gen AI factory tools through real use cases, resulting in concrete ideas to cut costs and grow revenue. “This collaboration demonstrates how investing in a robust cloud-powered digital core strengthens organizational resilience and agility. By simplifying complex processes, it positions Air France-KLM to drive competitiveness in an environment of rapid digital acceleration,” said Sabine Bechelani, managing director for Travel and client account lead at Accenture. “By leveraging gen AI, we are not only simplifying the journey for customers but also unlocking significant business value. It’s a powerful example of how technology can drive both operational excellence and strategic differentiation.” "With this collaboration, Air France-KLM and Accenture demonstrate their capacity to imagine and redesign the future of the travel industry with generative AI. We are thrilled to be part of this journey and to bring the best of our cloud and AI technology and expertise to accelerate this business transformation, enhance the group's operations and foster the creation of new experiences for travelers," said Isabelle Fraine, managing director of Google Cloud France. “Leveraging (gen) AI is more than technical innovation—it drives a fundamental business transformation,” declared Julie Pozzi, head of data & AI at Air France-KLM. “Thanks to Accenture and Google Cloud, we aim at leveraging generative AI to reinvent the operational backbone of the airline industry. This collaboration will empower us to anticipate and respond to the evolving travel landscape, delivering a truly personalized and transformative experience for every passenger and every operation.”
Global airline CEOs set to take stage at WAF 2025
World Aviation Festival (WAF), the world’s largest aviation tech event, has unveiled its headline speaker line-up for 2025, featuring top executives from some of the world’s most influential airlines and airports. Taking place from 7-9 October at FIL in Lisbon, the 2025 edition will see the CEOs of IAG, TAP Air Portugal, RwandAir, IndiGo, Vueling, and others take to the stage – sharing exclusive insights into the strategies shaping the future of commercial aviation. With 600 speakers and more than 4,500 aviation professionals expected to attend, WAF 2025 promises a packed agenda covering AI and machine learning, digital transformation, customer experience, airline retail, and sustainability. Daniel Boyle, General Manager of Transport at WAF organiser Terrapinn, said: “From airline CEOs and airport visionaries to digital innovators and sustainability leaders, this year’s WAF programme is our most ambitious yet. It’s a rare opportunity to hear from the people leading the biggest shifts in aviation today – those driving strategy, deploying new tech, and setting the pace for global aviation.” This year’s WAF speaker roster includes: Willie Walsh, Director General, IATA Luís Rodrigues, Chairman and CEO, TAP Air Portugal Yvonne Makolo, CEO, RwandAir Luis Gallego, CEO, IAG Ricky Smith, General Manager, Hartsfield-Jackson Atlanta International Airport Theo Panagiotoulias, CEO, Star Alliance Paul Griffiths, CEO, Dubai Airports Company Carolina Martinoli, President and CEO, Vueling Vivian Cheung, CEO, Hong Kong International Airport The event will feature sixteen conference tracks across three days, each designed to spotlight key innovations and actionable solutions for airlines, airports, and travel tech providers. With 400+ exhibitors, live demos, and dedicated networking spaces, attendees can expect meaningful engagement with decision-makers from across the industry.
Stay22 unlocks more stays in Asia for partners through collaboration with Agoda
Stay22 expands its global reach by adding Agoda’s inventory via their new partnership with Vio to its solution. With 4.5 million accommodation options worldwide, Agoda has one of the world’s largest inventories and is particularly strong in Asia. With Agoda now available via Vio, Stay22 partners can earn more from Asia focused travel content with trusted inventory and no extra set up. How will this benefit Stay22 partners? Through Stay22, software solution publishers and content creators can now track and auto-monetize Agoda links, as the company’s inventory is now live for Stay22 partners through LinkSwap, via the Stay22 script, and the Allez Generator. That means any existing Agoda links are automatically monetised, with no extra setup required. As Stay22’s head of supply Misty Brewer explains it: "The integration of Agoda’s inventory is great news for our affiliate partners as it unlocks new revenue opportunities through expanded access to Asia-based accommodations now available in our tools. We also expect this integration to drive deeper collaboration with Asian content creators." What will this mean for bloggers and other media partners? Stay22 offers affiliate revenue generation opportunities for bloggers and media partners. Through artificial intelligence and machine learning technology, the travel tech company is positioning itself as the layer that connects content to commerce across any medium where travel intent exists, as it aims to be the bridge that turns that intent into revenue for content creators. It all starts with the Stay22 Script, a lightweight, drop-in integration that activates monetization across the partners’ sites in minutes. It powers tools like Nova , an AI solution that spots high-intent readers and delivers the right offer at the right time which increases bookings by up to 50 percent. That said, Stay22 remains committed to continuous innovation to better serve its partners. In 2025, it launched two new tools: the Stay22 Map Button and the Script Builder, and more tools are already in the pipeline, getting ready to help partners boost revenue and simplify monetization. The Canadian startup is purpose-built to support publishers at scale while ensuring reliable tracking, as well as payouts, and helping brands maintain performance without compromising efficiency.
Int2Cruises, Asia’s Cruise-First OTA launches in India
In a move set to reshape the way Indian travellers discover and book cruise vacations, Int2Cruises, Asia’s cruise-first Online Travel Agency (OTA), has officially marked its entry into the Indian market. Built by cruise industry veterans with over 50 years of combined global experience, the platform aims to bring convenience, transparency, and affordability to a category often perceived as complex and inaccessible. Cruise vacations are fast gaining momentum among Indian families, young explorers, and multi-generational travellers, yet planning remains highly fragmented, often requiring separate bookings for the cruise, flights, hotels, visas, and excursions. Int2Cruises solves this problem with an all-in-one digital platform that lets users compare ships, itineraries, and real-time pricing across global cruise lines, while also offering full-service support for every element of the vacation. Akansha Agarwal, CMO at Int2Cruises said: “Indian travellers today are confident, digitally savvy, and looking for memorable experiences. But cruise booking remains fragmented and often overwhelming. With Int2Cruises, we have built a seamless, end-to-end platform that removes the stress and adds joy to the planning process. It’s a cruise booking, the way it should be, simple, transparent, and expert-backed.” The platform aggregates live inventory from all major cruise lines. To name a few, Royal Caribbean, Norwegian Cruise Line, Celebrity Cruises, Silversea, MSC Cruises, Costa, Ama Waterways and Viking River Cruises and Disney Cruise Line, allowing users to compare cabin types, fares, and departure dates in real time. With just three clicks, travellers can secure bookings with no hidden fees, zero service charges, and multiple secure payment options. Cabins can also be held for free, with the flexibility to pay later, offering convenience and control throughout the planning process. What sets Int2Cruises apart is its tech-led, service-first philosophy. AI and machine learning power personalised cruise recommendations based on individual travel preferences and history, while a dedicated cruise expert is always available via chat or call for real-time support. The platform goes far beyond simple bookings, offering end-to-end holiday planning that includes visa and insurance assistance, curated pre- and post-cruise stays, destination-specific shore excursions, and smooth airport transfers, all backed by best-price guarantees. With short-haul cruises from Mumbai, Singapore, Dubai, and Japan gaining momentum, and younger Indian travellers prioritising experiences over logistics, cruise tourism is at a tipping point. Trends like multigenerational travel, immersive itineraries, and adventure-led voyages are redefining how Indians engage with holidays at sea. Positioned at the centre of this shift, Int2Cruises is building the go-to platform for India’s new wave of cruise travellers, offering depth, flexibility, and trusted expertise under one digital roof.
HBX Group takes travel AI to the next level
Independent B2B travel tech marketplace HBX Group is set to take the use of artificial intelligence (AI) in the global travel sector to the next level. With a strategic evolution focused on automation and personalisation, the company is optimising hotel distribution, improving customer service and facilitating real-time decision making. Thanks to the integration of advanced AI models, HBX Group already handles 20 percent of customer service contacts exclusively through AI in those areas where it has been implemented, reducing response times to seconds for the most common requests. This progress reinforces HBX Group’s position as a leader in technological innovation, with plans to further expand automation and improve service quality. Not the future but the present According to chief operations officer Xabier Zabala, AI is not the future, but it is the present. Zabala said: “AI’s impact on distribution and personalisation of the journey is already generating tangible results for our customers and partners. With this evolution, we are improving operational efficiency and offering a more agile service adapted to the needs of the market.” In order to achieve this, the company has implemented multiple AI-based solutions that are revolutionising the booking management, customer service and commercial management of its partners. These solutions include: Automated omnichannel customer service; Implementation of virtual assistants through chat, email and web channels that not only resolve frequent queries, but also manage requests and bookings, with unbeatable response times; Training of new recruits; Transformation of the process of preparing and training new customer service agents with the use of a new AI tool that realistically simulates the interactions and assistance needs of customers, being able to simulate multiple scenarios, languages and levels of difficulty; Automated content improvement; Automatic identification and execution of improvement opportunities in hotel service descriptions and experiences, as well as immediate translation into 18 languages; Anomaly prediction and detection; and Machine learning models that identify unusual patterns in bookings and user behaviour, enabling faster and more accurate detections of phishing attempts and thwarting the targets of cybercriminals How AI stands to change teamwork in the face of evolving automation Beyond transforming the customer experience, AI is redefining the way support and distribution teams operate at HBX Group. The automation of repetitive tasks has enabled customer service agents and sales teams to focus on strategic and higher value-added aspects. To support this change, the company has launched specific training programmes for its customer service teams to develop the skills needed to work in conjunction with AI systems. These include training using AI agents that behave like customers to train teams to handle more complex cases and deliver higher-value interactions, demand prediction to efficiently manage resources, advanced itinerary personalisation, expansion of virtual assistants in multiple languages and automation of financial processes. In addition, they seek to implement predictive AI that not only responds to customer needs, but anticipates them, thus improving user experience and operational management. According to Zabala: “With these initiatives, we reaffirm our commitment to technological innovation and the digital transformation of the tourism sector, consolidating our position as a benchmark in the application of AI to optimise processes and improve the customer experience.” How technology stands to change security, transparency, and compliance The implementation of AI at HBX Group is accompanied by rigorous security and compliance protocols to ensure data protection and transparency in the use of these technologies. All solutions developed comply with international standards, including the General Data Protection Regulation (GDPR) and other industry-relevant regulations. To avoid bias and ensure responsible use and operation, the company has developed a system of continuous auditing and monitoring. This monitoring allows the performance of AI models to be evaluated, ensuring that recommendations and automations are interpretable, auditable and aligned with HBX Group values.
Arabian Travel Market to gather global AI experts to explore new frontiers in travel
The transformative power of Artificial Intelligence (AI) will be under the spotlight at Arabian Travel Market (ATM), which takes place from 28 April to 1 May at the Dubai World Trade Centre. The international travel event will gather experts and thought leaders in AI from around the world to explore how AI is changing the landscape of leisure and business travel, streamlining operations and improving the customer journey. According to recent research by Statista, AI and machine learning have accounted for approximately two-thirds of global technology investment deals by travel and mobility companies since 2020. Across the travel industry, AI is being embraced at every level, from customers using AI-powered tools to plan their journeys to tourism providers leveraging AI to improve resource management and deliver more personalised guest services. Danielle Curtis, Exhibition Director ME, Arabian Travel Market, said: “At ATM 2025, we are thrilled to announce an exciting lineup of visionary speakers. Attendees can expect engaging discussions that delve into the latest technological advancements, ethical considerations, and real-world applications. In addition, we will showcase groundbreaking developments across the exhibition, from sophisticated booking solutions to data analysis tools that empower organisations to make informed decisions. This is an unparalleled opportunity for travel industry professionals to be at the forefront of AI and gain actionable insights that can drive business success.” On the opening day of ATM, Cassie Kozyrkov, CEO of Kozyr and a globally renowned speaker in AI, will lead an insightful session on “AI adoption: From Buzzwords to Business Strategy”, where she will outline how companies in the travel industry can identify genuine opportunities to improve their businesses. Kozyrkov will delve into why organisations struggle, uncover the biggest threats in the field and discuss what AI means for the future. Best known for founding the field of ‘Decision Intelligence’ and serving as Google’s first Chief Decision Scientist, where she spearheaded the tech giant’s AI-first transformation, Kozyrkov is a sought-after AI advisor and speaker who has transformed how organisations such as Gucci, NASA, Spotify, Meta and GSK approach AI strategy. She has presented on some of the world’s most prestigious stages, including the United Nations (UN), and the World Economic Forum and is set to inspire and empower audiences at ATM on how to navigate the future with confidence and innovation. Speaking ahead of the event, Kozyrkov said: “I am delighted to be attending Arabian Travel Market 2025. There is a lot of hype around AI, but it can sometimes be difficult to separate the fact from the fiction. My session will help attendees see the opportunities to apply AI to their business, while also improving their lives and the lives of those around them. “AI has so much potential to unlock a better world. I hope I will be able to inspire attendees and show practical ways to harness the power and the beauty of data for automation.” Elsewhere at ATM, Futurist and travel expert John Duffield will share fascinating insights on how AI and smart systems are reshaping the industry by enabling hyper-personalised experiences, seamless connectivity and innovations. During his presentation, Duffield will also discuss how travel providers can act now to prepare for these technologies, while addressing challenges such as data privacy and resistance to change. As technology continues to evolve, travel companies are identifying innovative ways to use human-centric technologies to connect with their customers. On 30 April, a panel of thought leaders, including Robin Lawther, VP Expedia TAAP, Expedia Group, will examine how the travel industry can use human-centric technology, addressing the ethical considerations surrounding AI, privacy and the importance of maintaining the human touch in an increasingly automated world. Dorothee Anjos, General Manager, Middle East at Multilem, will also touch on the importance of the human element in a thought-provoking discussion on the relationship between human connection and AI in the events industry. During this session, she will explore how integrating both is revolutionising the planning, execution, and experience of events, as well as addressing the challenges posed by the rise of AI. On 30 April, Paul Griffiths, CEO, Dubai Airports will provide a comprehensive overview of what’s next for aviation in the age of transformation and global disruption, touching on how AI, among several other factors, is reshaping the future of flight. The session will discuss the role of artificial intelligence in optimising operations, predictive maintenance and passenger experience. Finally, Graham Pope, Vice President, Sales Supplier and Venue Solutions at Cvent will host a session titled Future-proofing 2025: Trends, AI and shifts in business and MICE travel, exploring how business event organisers can measure the impact of their events using a blend of strategic planning, effective data collection and robust analysis, of which AI plays a key role.
IndiGo to implement Amadeus SRM Flex
IndiGo has reached an agreement with Amadeus to implement advanced Revenue Management technology, Amadeus Segment Revenue Management Flex (Amadeus SRM Flex). With the adoption of this cloud-based Revenue Management system, IndiGo will benefit from an intuitive and easy-to-operate user interface. The web-based application, SRM Flex will receive information from IndiGo’s Navitaire New Skies® Passenger Service System (PSS) through its cutting-edge Revenue Management Integration Service. This will enable near real-time data exchange capabilities allowing the carrier to immediately respond to market dynamics such as new bookings or equipment changes. Price setting capabilities within the system can be adjusted to be rule-based, science-based, or a mix of both depending on the carrier’s strategy. Repetitive routines can also be automated in order to optimize operational efficiency and increase revenue opportunities. Abhijit Dasgupta, SVP – Planning and Revenue Management IndiGo, says: “IndiGo is making great progress on its journey ‘Towards New Heights and across New Frontiers’ to adapt and excel in the evolving aviation industry. Amadeus’ Revenue Management technology will enable IndiGo’s revenue management team to have more granular steering controls, make quicker business decisions, drive greater automation and increase efficiency across the board. IndiGo will be able to streamline its operations by consolidating interfaces into one, resulting in time optimization and a sharper focus on more sophisticated Revenue Management strategies required for a fast-growing network in a diverse set of markets and passenger segments. Most importantly, it enables IndiGo to merge its own growing data science & machine learning capabilities with the solution, leveraging the strengths of both IndiGo and Amadeus to develop an ecosystem that can cater to IndiGo’s expansion plans and future growth.” Javier Laforgue, Executive Vice President, Travel Unit & Managing Director, Asia Pacific, Amadeus, says, “We are pleased to work with IndiGo to make the most of this technology. Together, we will help maximize the carrier’s revenue opportunities and create new efficiencies so IndiGo can focus on providing great service to its passengers. Amadeus’ Revenue Management technology is open, PSS agnostic, modular, and easy to use. It can also be seamlessly integrated with external solutions that IndiGo currently uses or plans to use. We are confident that this technology will firmly place IndiGo on solid footing for the long term as it looks to grow in India and beyond.” David P. Evans, Head of Navitaire, added, “We’re thrilled that IndiGo has adopted Amadeus’ Revenue Management technology to drive new opportunities and growth. Navitaire's open, adaptable and scalable platform enables airlines like IndiGo to connect to their preferred business partners, helping to enhance their Revenue Management capabilities, streamline operations and respond swiftly to market dynamics. We look forward to supporting IndiGo in their growth and expansion efforts." IndiGo has charted a course of rapid growth in India and across the globe, backed by a firm order for 500 A320 aircraft. Its selection of Amadeus SRM Flex will ensure that it has the right technology in place to support this growth far into the future. Currently, IndiGo features a fleet of over 400 aircraft, with more than 2,200 daily flights, connecting 120+ destinations, of which 38 are international. Last year, the carrier welcomed over 113 million passengers and launched its business class offering, IndiGoStretch, and loyalty program, IndiGo BluChip.
Global passenger numbers are expected to reach 17.7 billion by 2043: ACI
Airports Council International (ACI) World recently unveiled its anticipated Airport Traffic Forecasts 2024–2053, projecting significant long-term growth in global passenger traffic. Over the next three decades, global passenger numbers are expected to reach 17.7 billion by 2043 and 22.3 billion by 2053, the later nearly 2.4 times the projected volume for 2024. The new forecasts, which cover 99.8% of global markets across 161 countries, highlight a compound annual growth rate (CAGR) of 3.4% from 2024 to 2043, with a slightly slower CAGR of 3% from 2024 to 2053. The projections indicate a steady upward trajectory in global aviation, driven by factors such as rising middle-class travel demand in emerging markets, strengthened international travel, and continued investments in airport infrastructure. However, short-term challenges include geopolitical tensions, economic instability, trade shifts like reintroduced tariffs, and supply chain bottlenecks, which may slow recovery in some regions. ACI World Director General Justin Erbacci commented: “Despite the challenges in the near term, global air travel is poised for steady, sustained growth. It is crucial for airports, airlines, and policymakers to take bold, forward-thinking action to anticipate and meet the demands of the future. ACI World remains unwavering in its commitment to support its airport members, helping them navigate evolving dynamics and seize opportunities ahead.” Key long-term highlights: Global passenger traffic growth: Between 2024 and 2043, global passenger traffic is projected to grow at a CAGR of 3.4%, reaching 17.7 billion passengers. By 2053, global passenger traffic is expected to nearly double, reaching 22.3 billion, reflecting a CAGR of 3% from 2024 to 2053. Domestic vs. international global traffic growth: International passenger traffic is expected to grow at a faster rate than domestic traffic over the next three decades. From 2024 to 2053, international traffic is forecast to grow at a CAGR of 3.3%, while domestic traffic will expand at a slightly slower pace of 2.8%. Growth in emerging markets: The forecast highlights continued strong growth in emerging markets, driven by a rising middle class and increasing demand for air travel. Investments in airport infrastructure in these regions will play a key role in supporting this expansion. Air cargo growth: Global air cargo is projected to grow steadily, with a CAGR of 2.7% from 2024 to 2043 and 2.4% from 2024 to 2053. However, ACI World cautions that evolving trade policies and supply chain disruptions could introduce volatility in the sector. Aircraft movements: The number of aircraft movements is expected to increase significantly, reaching 149 million by 2043 and 176 million by 2053. Airports worldwide will need to prepare for this growth by enhancing operational efficiency and investing in infrastructure. To help airport planners and investors navigate this evolving landscape, the ACI World Airport Traffic Forecasts 2024–2053 includes granular forecasts for: total passengers (international & domestic), air cargo volumes, and total aircraft movements. The latest report also introduces a new forecasting methodology based on advanced machine learning techniques, ensuring greater accuracy and relevance for long-term data-driven decision-making.
No companies found matching your search.
Return To HomeNo Event found matching your search.
Return To Home