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Icelandair joins the mobile data global jet set with eSIM Go

eSIM Go announced that Icelandair is launching its new eSIM mobile data services as a ‘Powered by Breeze’ partner. The Icelandic flag carrier becomes the latest global travel brand to offer Breeze eSIM mobile data bundles from eSIM Go, harnessing the opportunity to maximise customer loyalty and success, as well as generating additional revenue. Icelandair customers enjoy the superior choice, convenience and quality of Breeze’s mobile data packages for use at their stopover, arrival and onward destinations (covering 150+ countries and regions) from a co-branded Icelandair and Powered by Breeze proposition. Mitch Fordham, CRO and Co-Founder at eSIM Go, said: “We’re extremely pleased to welcome Icelandair aboard and look forward to collaborating closely to drive strategic value over and above eSIM bundle sales. Choosing eSIM Go and our readymade Powered by Breeze modeI enables a fast-start into eSIM opportunities with a compelling offer for transatlantic travellers. But the deeper strategy is less about quick wins and more about making these customer engagements longer lasting, which we support through data analytics, application whitelisting and other features of our platform. Icelandair is renowned for its innovation, customer service and never compromising on quality, and this partnership is fully aligned with those principles.” With its main hub in Reykjavik, Icelandair is uniquely positioned to offer one-stop transatlantic connections to and from a host of destinations in North America and Europe; routes with a high concentration of passengers facing extortionate roaming charges from their local (home) mobile operators, and therefore predisposed to low-cost, high-quality eSIM alternatives tailored to their travel needs. Icelandair is also committed to digital customer engagement via its website and mobile apps, and regards eSIMs as a way of enabling a more persistent customer experience. Helga Huld Bjarnadóttir, Director of Products and Services at Icelandair, said: "At Icelandair, we aim to offer our passengers an exceptional digital customer experience. We therefore couldn’t be more excited to offer eSIM data bundles which will enable our passengers to stay connected throughout their journey. We’re thrilled to partner with eSIM Go and together we’re committed to empowering our passengers with superior connectivity on their travels.”

SITA and Aruba demonstrate how physical passports can be held as a digital identity on your mobile device

SITA and the Government of Aruba showcased the successful implementation of verifiable digital credential technology, eliminating the need for passengers to show their physical passport when arriving on the island. Speaking together in a keynote discussion at the ICAO TRIP conference taking place in Montreal this week, Jeremy Springall, SVP of SITA AT BORDERS, and Andrew Hoo, Director of Immigration for the Government of Aruba, highlighted that the development of Digital Travel Credentials enables passengers to securely create a digital version of their physical passport on their mobile device in line with the International Civil Aviation Organization (ICAO) standards. Following a series of trials using a digital identity or Digital Travel Credentials (DTC) developed by SITA and partner Indicio, the Government of Aruba hopes to permanently roll out digital identity to verify visitors arriving on the island, making it one of the first countries globally to do so. In March, the parties showed that passengers arriving at Queen Beatrix International Airport could apply for their travel authorization using a simplified process that eliminates the need to manually enter information from paper travel documents. Using a Digital Travel Credential, passengers can consent to share any of their relevant data directly from their digital wallet on their mobile device to multiple entities across journeys, from the government at the port of entry to other touchpoints such as hotels or car rental. Hoo highlighted that the Government of Aruba is committed to realizing its vision for a seamless traveler experience by supporting the next stage of development with further expansion and adoption in the upcoming months. Hoo said: “As an island where tourism is fundamental to our economy, we want to make the immigration process as easy as possible for passengers. With a Digital Travel Credential, we now have a way to make entering the country as easy as scanning your face while meeting our security needs. This is just the start of our digital transformation journey. We want to use this technology so that visitors will never forget they are on vacation when they arrive on the island.” Springall said: “The development of Digital Travel Credentials represents the biggest innovation in the travel industry in at least a decade. It will fundamentally simplify how we travel, allowing governments to approve passengers ahead of travel so they arrive at the airport ready to fly. To be identified, all passengers need to do is scan their face.”

Abu Dhabi Sports Council and Al Masaood Automobiles renew partnership agreement

Al Masaood Automobiles, the exclusive distributor of Nissan in Abu Dhabi, Al Ain, and the Western Region, and the Abu Dhabi Sports Council (ADSC) have reaffirmed their strategic partnership; a partnership that will continue to see the two organizations work together to support major sporting events and activities hosted in the nation’s capital. The partnership, first announced in March of 2022, has seen Al Masaood Automobiles Nissan sponsor a number of high-profile events, including the Leaders’ Summit, the FIBA 3X3 World Basketball Tour, and the ADNOC Abu Dhabi Marathon. The renewed collaboration will continue to see Al Masaood Automobiles Nissan support all ADSC community events across the year, as well as other international sports events including the Spartan and Triathlon World Championships. The partnership showcases Al Masaood Automobiles’ commitment to promote sports and physical activity among youth in Abu Dhabi. “The renewed partnership between Al Masaood Automobiles and ADSC is a significant boost to position Abu Dhabi as a global sports hub,” said Suhail Al Areefi, Abu Dhabi Sports Council’s Executive Director of Events Sector. “It is a strategic partnership that builds on the success we have achieved in the past year and will help to ensure that Abu Dhabi remains a leading destination for major sporting events and promote community sports among the nation’s young demographics. For this, we highly appreciate the unfettered support that Al Masaood Automobiles has provided and continues to deliver.” “We are proud to continue our partnership with ADSC,” said Irfan Tansel, CEO of Al Masaood Automobiles. “This partnership is a reflection of our shared commitment to promoting sports and physical well-being in Abu Dhabi, and we look forward to working together to achieve our mutual goals. In addition, this partnership underscores our support of making the capital a global sports hub by further developing the sector in Abu Dhabi.”

TUI brings ChatGPT to its mobile app in UK

TUI is bringing ChatGPT to its mobile app and testing the potential of generative Artificial Intelligence (AI). What originally started as a tech experiment by three TUI tech engineers and the app product teams has culminated now with the launch of a first pilot on the TUI app in the UK. The new feature provides customers with informative responses about holiday destinations and personalised recommendations for excursions, activities and attraction tickets. Depending on the level of detail the customer provides about the type of experience they want, such as culinary activities, adventure excursions, or museum visits, the app will provide a more refined and relevant shortlist of descriptions, images and links for suggested experiences. Customers can then book experiences directly on tuiexperiences.com via the mobile app. "Technologies such as generative Artificial Intelligence are influencing our lives and TUI is embracing the opportunities this provides. ChatGPT technology can help to simplify processes and services for customers or make information more easily available. Our goal is to be a leader in the use of new technologies and to actively shape the future of tourism," says Sebastian Ebel, CEO of TUI Group Bringing ChatGPT to the mobile app is part of an initiative by TUI to implement AI features across all areas of the business. TUI´s approach is to build internal skills and capabilities across the organisation working in conjunction with its strategic cloud partner AWS and other 3rd parties. An internal TUI AI Lab has been established to drive the initiative, acting as an open platform to provide guidance, support and training for all TUI colleagues. ChatGPT training has recently been introduced to foster a broader understanding of the challenges and potential of AI for TUI and the travel industry. “Generative AI is starting to change the way customers are searching and interacting with TUI. We continue to test new technologies that bring benefits to our customers and employees. We can build on our vast experience with machine learning and artificial intelligence which is already integrated within our technology platform. This pilot will give us important insights to further develop the feature”, says Pieter Jordaan, Member of the Group Executive Committee & Chief Information Officer of TUI Group. Further trials are also underway using generative AI tools, including post-holiday customer communication, automated analysis of knowledge bases to support contact centre teams, and content language translation, as well as other applications that support TUI technology teams in code creation and testing. Customers using ChatGPT in the TUI mobile app can be assured that no customer data is being shared at any time. In addition, developers have implemented measures to limit inappropriate responses. As the feature is a pilot, feedback is being collected constantly to ensure TUI standards are met at all times.

Mobile data in 150+ countries is a Breeze for Bristol Airport passengers

eSIM Go announced Bristol Airport as the first affiliate partner of its Breeze branded global eSIM store. The partnership allows international passengers to browse, purchase and enable flexible and low-cost 4G/5G eSIM mobile data bundles for use in over 150 countries. The turnkey nature of the Breeze proposition lets Bristol Airport generate ancillary revenue from Breeze’s eSIM mobile data bundles straight away with no branding or setup costs and no specialist technical know-how or resources. Mitchell Fordham, CCO of eSIM Go, said: “Consumers now require, more than ever, access to high quality mobile data in their day-to-day lives. This requirement doesn’t stop when they’re travelling. Although, with high data roaming charges, consumers are crying out for mobile data options that help them save money, and who better to offer this than the airport they’re flying from? Partnering with Breeze is a smart move that will benefit travellers from across the south west, and our congratulations to Bristol Airport for being the first in the UK to offer this. It reflects very positively on their commitment to passenger comfort and choice, and is the perfect win-win innovation that generates extra revenue while satisfying customer needs and protecting them from their mobile operators’ high roaming charges.” Starting today, Bristol Airport passengers can simply scan a Breeze QR code from one of numerous points throughout the terminal building, or go here to start shopping by destination and whichever data limit and duration suits them best; instantly receiving their chosen eSIM profile that’s ready to use as soon as they land. Rupert Lawrie, Commercial Director at Bristol Airport, said: “eSIM technology makes buying mobile data for your trip a 100% digital experience, which is a fantastic alternative to fiddly single-use plastic SIM cards and typically costs a lot less too. As well as offering some of the most competitive deals available, it’s also far more sustainable. “Breeze has allowed us to capitalise on the eSIM opportunity very quickly, which is great for our passengers and for us. We have no internal development team to build an eSIM store, nor the technology skills and relationships to manage a global eSIM service, but partnering with Breeze takes all those overheads away, enabling us to avoid setup costs and timescales. This means we gain ancillary revenues from day one and can test the market and learn which Breeze eSIM bundles customers buy and how they engage with them.“

Introducing TTS WebAgent Mobile: The Ultimate App for Travel Agents on the Go

TTS, a global leader in travel technology solutions, is proud to announce the launch of TTS WebAgent Mobile, the mobile version of their acclaimed desktop application, which will be free for all TTS WebAgent subscribers. With TTS WebAgent Mobile, travel agents can now access more flight options and competitive prices, thanks to the AI Powered search algorithm and split ticketing capability, which can not only draw in more customers but might also present lucrative prospects to the travel agents that use the app. Compatible with both iOS and Android platforms, this powerful mobile app transforms how travel agents work, providing the flexibility needed to excel in today's travel industry. TTS WebAgent Mobile revolutionizes travel management by offering a dual terminal interface, combining the cryptic terminal and modern graphical interface. Travel agents can effortlessly switch between the interfaces, making bookings in the graphical interface and seamlessly transitioning to the cryptic terminal for advanced management tasks and access to GDS Core commands, effectively handling GDS operations and content from their mobile devices. The graphical interface also helps in the onboarding of new agents, allowing them to quickly grasp the essentials and start assisting clients immediately. Additionally, TTS WebAgent Mobile’s ability to keep ahead in the travel industry is made possible by the app's lightning-fast reaction to command entries. Travel agents can also, share budgets with their customers, saving time and promoting effective communication. TTS WebAgent Mobile continuously enhances its capabilities. Soon, the app will include LCC (Low-Cost Carrier) and NDC (New Distribution Capability) functions, providing travel agents with convenient access to a larger variety of airline offers, including flights from low cost carriers. TTS’s ongoing commitment to innovation equips travel agents with the resources needed to stay current and seize emerging opportunities. “We are delighted to introduce TTS WebAgent Mobile, catering to the ever-evolving needs of our users. After the recent release of TTS WebAgent’s new features that enhances productivity and support all travel agents no matter their level of GDS knowledge we are proud to extend this exceptional power to a mobile environment,” said Rui Figueiredo, CEO of TTS. “It's the perfect tool, empowering our customers to effortlessly manage their tasks, whether at their desks or on the move. TTS WebAgent Mobile provides everything our users need."

Mobile duty-free vouchers & agent commissions transform travel

GoFiji and The Motibhai Group have established a strategic partnership to transform travel experiences in Fiji by providing a diverse range of exclusive benefits and perks. This exciting collaboration is a first for the two companies and will seek to enhance the growing popularity of the GoFiji super app. The GoFiji super app, launched by Smoove Xperience Pacific, provides users with an all-in-one platform for travel, leisure, and entertainment. With its user-friendly interface and comprehensive offerings, GoFiji is quickly becoming the go-to app for tourists and residents seeking convenience, savings, and personalized experiences in Fiji. The Motibhai Group, a trusted name in Fiji, encompasses an impressive array of renowned brands, including Prouds, Zig Zag Cafe & Viva Pizzeria, as well as the Burger King Franchisee. Prouds is also the exclusive retailer of iconic Fiji-made brands such as Pure Fiji and J Hunter Pearls. Prouds is a pioneer in duty-free, luxury travel retail and fine-store shopping and has been at the forefront of world-class shopping in Fiji for the past 50-years. Associated with numerous world-renowned and local brands, Prouds via its expansion plans has now extended its retail footprint beyond Fiji following the opening of two duty-free stores at Jackson’s International Airport and two domestic stores – one each at Waigani Central and Vision City Mega Mall in Port Moresby, Papua New Guinea respectively. Currently Prouds has a total of 14 stores (including towns and cities, resorts and Nadi International Airport) in Fiji and four in Papua New Guinea with plans for future expansion both in Fiji and regionally. Users of the GoFiji super app will gain access to exclusive discounts, offers, and promotions across Motibhai Group's extensive range of brands and services. "We are incredibly excited about our partnership with The Motibhai Group," said Simon McKearney, CEO of Smoove Xperience Pacific. "By combining the power of the GoFiji super app with Motibhai Group's exceptional brands and services, we are creating an unmatched experience for consumers in Fiji. Our shared goal is to provide GoFiji users with unparalleled convenience, exclusive benefits, and great savings throughout their journey in Fiji." Nilesh Patel, Executive Director of Motibhai Group, expressed his enthusiasm for the partnership, stating, "We are delighted to join forces with GoFiji to offer consumers an exceptional experience in Fiji. This collaboration allows us to connect with a wider audience digitally and provide them with exclusive offers. Together, we will set new standards of excellence and convenience for consumers in Fiji." In another innovation applied to the GoFiji super app, travel agents will be able to register as referral partners. They will not only be able to pass on digital duty-free vouchers but also share in the revenue made on any sale transacted on the GoFiji super app by travelers while in Fiji. McKearney was extremely pleased with this addition, stating, "We know that advisors are keen to offer experiences for their customers on their holidays, and this is a great way for us to provide technology, connecting them to a revenue stream that has long been elusive."

MMITA launches its first mobile app as a breakthrough social platform integrated with Augmented Reality

Gene Kim, Chief Executive Officer of MMITA, announces the launch of MMITA mobile app as breakthrough social platform integrated with Augmented Reality MMITA (Meet Me In The Astral), a cutting-edge technology company, launches its mobile app as a new Augmented Reality (AR) platform that allows users to experience and share AR content wherever they are. MMITA offers a creative and immersive opportunity for users to discover the virtual world around them, interact with it, and add their own elements to it. The MMITA platform makes use of Augmented Reality, to provide a personalized experience to each user who desires to be a part of it. With MMITA, users can create and share their own digital content, including advertisements, art, avatars, and more, and place them in real-world environments using their smartphones. The virtual objects placed can be viewed by anyone using the app, and can also be captured as image or video using the camera of the device. MMITA provides a map with AR objects at different checkpoints, allowing users to discover them and capture them. The collected objects will be placed in their "backpack", which they can place those objects elsewhere in the AR world. As an innovative social media platform integrated with AR, MMITA also allows users to share and showcase their virtual creations in posts on MMITA's native social network. Users can connect with their existing friends on MMITA or even share their posts with others on WhatsApp, Instagram or Facebook. "We're thrilled to launch MMITA and offer people a brand new way to interact with the world around them. Our platform is designed to provide a fun, creative, and personalized experience for everyone who uses it, whether they're creating their own content or exploring the content created by others. We believe that MMITA will revolutionize the way people experience Augmented Reality and will be a game-changer in the industry. We have released our SDK and invite game and application developers as well as other content creators to be early pioneers in this new AR universe. We expect that through our own efforts and those of partners or developers that want to sell AR games and applications on the platform, we will see a steady increase of exciting, fun, and value-added applications for both businesses and consumers," said Gene Kim, Chief Executive Officer of MMITA. The MMITA mobile app has numerous possibilities for future use, including AR interactive games for consumer brands, virtual art galleries for exhibitions, 3D AR Chatbot as receptionists, and also mass or individually targeted advertising solutions on local buildings. The MMITA team is concurrently working with hardware developers focused on AR glasses, which will ultimately allow users to experience mixed reality in a more holistic manner.

Jimmy’s farm & wildlife park goes mobile and digital

Popular, nationally recognised visitor attractions like Jimmy’s Farm & Wildlife Park are turning to mobile app technology to transform their digital visitor experience. Most leading visitor attractions recognise they cannot stand still and must constantly develop and innovate to maintain and enhance customer interest and the overall experience. The Suffolk-based attraction, owned by farmer and TV presenter Jimmy Doherty, was keen to enhance the visitor experience. Recognised as one of South East England’s leading attractions, Jimmy’s Farm & Wildlife Park is celebrating its 21st anniversary. Following a short initial consultation last summer, n-gage.io, based in North East England, was engaged to develop and implement a digital strategy to enhance the visitor experience and gain valuable insights into audience behaviour. The company has been working alongside Stevie Sheppard, park director at Jimmy’s Farm, along with his team to develop and deploy attraction management software and mobile visitor app across the site. Led by entrepreneur Bryan Hoare and incubated by GCV Labs – n-gage.io aims to transform audience experiences through a customisable, data insight driven SaaS platform with an integrated mobile-web application. Within a couple of months n-gage.io helped launch the highly customisable n-gage.io platform and mobile visitor app to help transform the park’s approach to digital visitor engagement. With more than 4,000 app downloads during the first few weeks of launch, the attraction is now benefitting from new ways to engage its audience both on and off site, while better understanding how people spend their time during a visit. Stevie Sheppard explains: “We’d been looking for a solution to re-introduce mobile technology to our visitors for some time, but we found it increasingly difficult to identify software in the industry that gave us the flexibility and control that we wanted. We’d had an app previously, but like many other attractions, found that with more recent technology advancements, and the changing expectations of our visitors, it was no longer fit for purpose. “What attracted us to the n-gage.io solution was the highly customisable nature of the base app, and the feature rich operator platform behind the scenes that powers it. While the app itself has so many engaging features, it’s also what we can do with the platform to understand more about our visitors' on-site behaviour that’s been truly eye opening.” Incorporating low energy bluetooth beacons on-site, that communicate directly with the app and platform, has meant the attraction is now able to gain valuable insights data into visitor dwell time and other useful metrics. It also provides a more engaging and immersive experience, with triggered in-app content and notifications. Stevie added: “The fact that we can now manage our visitor’s interactive digital experience day to day, means we’ve been able to be far more personalised in our approach, based on the data the platform and app is generating. And from an operational perspective, we’re able to help our visitors plan and manage their day more effectively, from integrating with digital ticketing through to interactive mapping and wayfinding. “It’s really important for us to ensure that when we introduce visitor technology it doesn’t detract from the physical enjoyment of being with us, but enhances the overall experience, and with the new platform and app we feel we’re getting that balance just right.” This digital approach and the site’s drive for sustainability has also helped to reduce the need for as much signage and be less reliant on things like paper maps and other printed information. “We’re also seeing a benefit from a marketing perspective, with the ability to issue offers and special discounts in the form of in-app digital vouchers, not just for our attraction, but as we partner with other attractions in the area, for them too,” said Stevie. The software app is also helping the team with education and spreading the conservation message. “With most of the younger generation being mobile first, what better way of helping reinforce our messaging than through the digital medium they use the most,” said Stevie. Bryan Hoare, founder and CEO of n-gage.io added: “We’ve been delighted to work with the team at Jimmy’s Farm and Wildlife Park and see how our technology is beginning to make a difference, not just operationally, but the positive impact it’s also making across their whole visitor journey. “We’ve also got some exciting plans to support more of their work later this year as we launch a second app for their KEEPERFEST event, the UK’s first dedicated festival for every professional keeper of animals.” Software and mobile apps developed by n-gage.io are already in use at Alameda Wildlife Conservation Park (AWCP), in Gibraltar, and Northumberland Zoo, in North East England.

Marina Bay Sands rolls out ‘Smart Hotel’ features in mobile app

Integrated resort paves way for digital transformation starting with mobile check-in and digital keycards for hotel guests. Hotel guests can now enjoy more convenience at Marina Bay Sands via its mobile application-enabled Smart Hotel features that allow them to skip conventional means of checking in and out at the front desk. The new initiative will enable users to pre-register wherever they are, check in, and complete verification requirements on their mobile phones as they step through the doors of Singapore’s largest hotel. Guests will also be able to use their mobile phones as digital keycards to access their rooms and hotel lifts, and to order in-room dining. These new services kick off a significant programme under the integrated resort’s customer service roadmap to elevate the end-to-end digital experience across all touchpoints of the guest journey. These new functionalities and many more features are now available on Marina Bay Sands’ mobile application for both Android and Apple users. Marina Bay Sands’ in-app Smart Hotel features will enable guests to skip conventional means of checking in and out at the front desk Marina Bay Sands’ mobile application is a one-stop information portal offering customers ease of access to the latest happenings at the integrated resort, as well as ticketing engines, rewards programme, parking redemptions, and more. Users can look forward to even more enhancements in the pipeline, including in-app capabilities to retrieve and make contactless payment for valet parking, as well as view their e-tickets to attractions, among others. “Marina Bay Sands has always embraced technology in our constant pursuit to enhance service standards and convenience for our guests. Regarded as a breakthrough for a standalone hotel of our scale in Singapore, our new mobile offerings will enable an effortless end-to-end guest experience to create new value for our customers. These innovations will also enable our Team Members to take on higher-value tasks such as rendering more personal service to our guests,” said Paul Town, Chief Operating Officer, Marina Bay Sands. “Our aim is to not only transform the conventional check-in experience, but to also allow guests to truly maximise their time and start discovering the property from the moment they arrive. We have big plans for our digital offerings and are investing heavily to enhance the overall customer journey across even more touchpoints,” he added. Guests can use their mobile phones as digital key cards to access their rooms and hotel lifts, as well as request in-room amenities Upon making a reservation with the hotel, guests can use the Marina Bay Sands mobile app to log in with a membership ID and carry out four simple steps to complete the check-in process: (1) scan a government-issued Identity Document, (2) take a selfie photo to verify identity via facial recognition technology, (3) confirm personal details, and (4) activate digital keys for room and lift access upon arrival at the hotel. In addition to mobile check-in and digital key access, guests can request in-room amenities and order in-room dining through the app. At the end of their stay, guests can also verify their room bill and check out, without having to queue at the lobby or drop off physical keycards. The app recognises only government-issued identification documents, including the Singapore National Registration Identity Card (NRIC) or passports. Drivers’ licenses are not applicable. The developments represent an extension of Marina Bay Sands’ tech-enabled journey, which includes the pioneering of industry-first RFID-enabled express check-out boxes to optimise room inventory and minimise waiting time for guests checking in. This innovation, which incorporates Robotic Process Automation (RPA), was shared later for adoption across Las Vegas Sands’ other properties.

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TDM Travel Trade Excellence Awards Indonesia 2025

Introducing the TDM Travel Trade Excellence Awards, a prestigious awards programme recognising the pinnacle of excellence in the travel industry. With a keen focus on honouring the best hotels, airlines, airports, cruise lines, tour operators and travel agencies, booking platforms, and travel technology, projects, and initiatives, the TDM Travel Trade Excellence Awards programme aims to spotlight key players that consistently redefine industry standards and elevate customer experiences.

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