‘AI is about loyalty, not just automation’: Cendyn’s Nicki Graham on APAC growth
Nicki Graham, Chief Marketing Officer at Cendyn, in a candid exchange with Travel Daily Media unpacks the transformative role of AI in shaping the future of hospitality. From predictive analytics to omnichannel engagement, she discusses how Cendyn’s cutting-edge tools are helping hotels forge stronger guest relationships, boost direct bookings, and turn first-time visitors into loyal brand advocates.