Thai Airways aircraft at Suvarnabhumi International Airport. umitc / Shutterstock.comThai Airways International Public Company Limited (THAI) has opened a Customer Care Centre to assist passengers affected by the severe flooding that occurred between 26 and 30 September 2026. The floods disrupted THAI's operations, resulting in flight delays, cancellations, and baggage backlogs. The centre, located at Building 3, First Floor, THAI Headquarters on Vibhavadi Rangsit Road, Bangkok, will initially operate from 13:00 to 16:00 on 16 October and from 17 October onwards, it will be open daily from 8:30 to 16:00, including weekends.
Passengers seeking compensation for flight disruptions are advised to bring identification documents, such as a national ID card or passport, along with their E-ticket number or boarding pass, baggage tag number, and any supporting documents for expenses incurred due to the delays or cancellations. Additionally, THAI offers an online submission option for compensation claims via their website.
THAI has expressed its sincere apologies for the inconvenience caused and appreciates the understanding and continued trust of its passengers. The airline emphasises its commitment to addressing the needs of those affected and ensuring the protection of passengers' rights.
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