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Transformative Power of AI is key to Turning first-time bookers into brand believers: Graham

Nicki Graham, Chief Marketing Officer at Cendyn, in a candid exchange with Travel Daily Media unpacks the transformative role of AI in shaping the future of hospitality. From predictive analytics to omnichannel engagement, she discusses how Cendyn’s cutting-edge tools are helping hotels forge stronger guest relationships, boost direct bookings, and turn first-time visitors into loyal brand advocates.

Technology

Oracle Hospitality OPERA Cloud Selected by Accor for Global PMS

Oracle has announced that Accor is currently moving its global properties to Oracle OPERA Cloud PMS to streamline and enhance

Technology

RateGain rolls out the first CRS-integrated AI voice agent for hotels

RateGain Travel Technologies Limited (RateGain) has announced the rollout of UNO VIVA, the first CRS-integrated AI voice agent built for

Technology

Amadeus expands its footprint within the Vietnamese travel industry

Global travel technology provider Amadeus recently expanded its footprint in Vietnam by providing advanced technological solutions to some of the nation's top online travel consolidators and startups.

Technology

Travelin.Ai brings SabreMosaic content and Lodging AI to corporate travellers

Sabre Corporation has announced a new agreement with the next generation corporate booking platform Travelin.Ai, which will gain access to

Technology

ZUZU Hospitality raises US$5.9 million in Series B extension

Independent hotel technologies firm ZUZU Hospitality successfully raised US$5.9 million in its most recent Series B extension round.

Technology

Frasers Hospitality rethinks staff enablement with cutting-edge technologies

Frasers Property Group’s business unit Frasers Hospitality continues to boost its service quality through both human resource training and the use of state of the art technologies.

Technology

eSIM company Truely introduces its Pause and Resume feature

Singaporean eSIM and travel technologies firm Truely recently launched a new Pause and Resume feature for its app.

Technology

Trip.com introduces its AI-driven Trip.Planner

Global online travel platform Trip.com invites global travellers to step into a new era of travel planning, where stress is replaced by AI-powered foresight.

Technology

Urwin: Ask, test, learn, and repeat when it comes to AI and travel strategy

Delivering the keynote at Digital Travel APAC 2025 in Singapore, Mastercard vice-president of retail and commerce Annie Urwin pointed out how generative AI and data can go a long way in terms of reinventing travel strategy on both regional and global levels.

Technology

Cendyn delivers growth for Cinnamon Hotels

Cendyn, a global integrated hotel technology and services company, facilitated significant commercial growth for Cinnamon Hotels & Resorts, Sri Lanka’s largest

Technology

ATPI brings seamless NDC integration to its University Travel Solution

ATPI makes new distribution content (NDC) integration hassle-free for travel agencies offering academic travel options with its NDC = Not a Problem (NAP) approach.

Technology

Travelport Expands Access to NDC Content Through Growing Network of Technology Partners

Travelport, a global technology company that powers bookings for hundreds of thousands of travel suppliers worldwide, announced the expansion of

Technology

PriceLabs certified as Booking.com Connectivity Partner, launches direct integration for short-term rental hosts worldwide

PriceLabs, the revenue management and market data platform powering pricing for more than 500,000 accommodation listings globally, announces its certification

Technology

Alfred Travel set to simplify trip planning through AI

Rising developer Alfred Travel Tech introduced the world to its flagship mobile platform Alfred Travel on Wednesday, 30th July.

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