Travel companies adopting specialised co-sourcing models have seen a dramatic 95.3% reduction in agent turnover, according to 24/7 Travel Partner Desk (247 TPD). This approach, which involves outsourcing traveller support to dedicated agents trained specifically for the travel industry, has been shown to effectively address the sector's unique challenges, such as seasonal fluctuations and changing traveller preferences.

Replacing a single agent can cost between 50% and 200% of their annual salary, not to mention the loss of accumulated knowledge and reduced team morale. By integrating specialised co-sourcing services, companies can not only retain talent but also anticipate industry dynamics, enhancing operational stability and efficiency.

Gerardo Ariño, CEO and founder of 247 TPD, stated, “We build teams that fully integrate into our clients’ operations, understanding the sector’s complexities and adapting to their needs.” He emphasised that their model, based in Cali, Colombia, is designed to reduce operational costs whilst improving service quality through tailored solutions.

247 TPD's approach is built on three core pillars: tourism-trained talent, human-centred multilingual service optimised through the Gallup methodology, and positioning as a strategic asset rather than a traditional outsourcing provider. This strategy has proven effective in maintaining motivated teams and retaining critical knowledge.

In the financial sector, where co-sourcing has been longer established, 84% of firms plan to reassess their operational strategies to include co-sourcing solutions. This trend highlights the growing recognition of co-sourcing as a means to enhance efficiency and strategic oversight across industries

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