Travelport has launched a new mobile solution for travel agents and TMCs in the Asia Pacific region.
With 50% of this year’s global mobile travel sales expected to originate in Asia Pacific, Travelport has now introduced its “Trip Assist” product in the region. The new solution is designed to enable travel agents to provide mobile itineraries and updates to their clients.
One of the key elements of Trip Assist is “Travelport Engage”, a mobile messaging tool which delivers personalised travel updates during and after every trip. Travellers also have the ability to connect directly to a support agent, as well as being provided with real-time alerts and reminders.
“The increasingly connected traveller expects support throughout their trip,” said Fergal Kelly, chief commercial officer of Travelport Digital. “Customer engagement via mobile is now critical for agencies of all sizes and we believe that the business travel industry and business travellers are not yet well-served.
“We are delighted to bring Trip Assist to TMCs and travel agencies in this region as part of Travelport’s continuously expanding range of services,” he added.
Trip Assist had already been launched in the EMEA region and was introduced to the Asia Pacific travel trade at the Travelport Live event in Sydney this week.
This comes at an opportune time; mobile bookings in Asia Pacific are growing at a faster rate than in any other region. In the past five years, mobile travel sales have seen strong double-digit growth in markets like South Korea (58.7%), Australia (52.2%) and China (49.9%), and it is estimated that by 2020, 76% of the growth of online travel will come from mobile sales.