In addition to making waves in Asia, Travelport, a travel commerce platform, announced it has secured seven new agreements in Europe to deploy Trip Assist, its advanced mobile application for travel management companies and travel agencies. The announcement was made during the company’s exclusive Travelport LIVE Europe event in Rome, Italy, which was attended by over 200 business leaders from across the region.
The new agreements are with four Hungary-based travel agencies– Weco-Travel, Air Partner, utazom.com and OTP Travel; two UK-based agencies– Amber Road Travel and Lycafly, and Italy-based Regent International. Since the mobile solution was launched in May 2018, Travelport has now secured more than 20 Trip Assist customers across the world.
By signing up for Trip Assist, the agencies will benefit from a fully branded mobile engagement solution that allows them to support, engage and connect with travellers at every stage of their journey. Incorporating smart itinerary management capabilities and the ability to create agency defined messages and rich push notifications; the solution will empower the agencies to build stronger relationships with their customers.
Trip Assist will support travellers by allowing them to share and organize their complex travel plans on the go and from one place. It will also give them greater autonomy to self-serve with features that enable airline check-in, the ability to import external bookings and ‘click to call’ support. By giving travellers more control, the solution will also provide the agents with more time to spend on more specialist travel inquiries.
“Deliver a new standard of service”
Matt Lambert, operations director for Amber Road Travel, said: “Today’s travellers expect support delivered 24/7 throughout their journey. Trip Assist will allow us to directly provide this via the platform travellers value most on the go – mobile. We are confident the tool will help us deliver a new standard of service, which helps further set us apart from our peers.”
Balázs Horváth, managing director of Weco-Travel, commented: “Success today is defined by the experience you provide to travellers. The more you’re able to shape their experience from the moment they purchase a trip to the time they return home, the more chance you have of delivering something truly memorable and encouraging repeat custom. We believe Trip Assist will play a major role in helping us in this area.”
“Be agile and identify new technology solutions”
Giovanni Tiradritto, general manager of Regent International, added: “Demand for digital travel solutions is increasing rapidly, aided by the success of companies like Uber and Airbnb. In times of change, you can’t stand still. You need to be agile and identify new technology solutions that can add value to your customers and move quickly to attain them. This is why we have chosen to invest in Trip Assist. We see it as a solution that can deliver real change to the customer experience.”
Danushka Ihalagedara, managing director of Lycafly, said: “Travelers carry their mobile phones throughout their journey, making them the perfect always-on virtual assistant. By using Travelport Trip Assist, we will be able to handle your straightforward information requests and actions at the click of a button. Travelport Trip Assist will not only free up our consultants to spend more time doing what they do best – providing considered expert advice – it will improve the overall customer experience for you.”
Gwenael Merlin, global vice president of Travel Retailers at Travelport, said: “We are delighted to have secured seven new Trip Assist agreements in Europe. They reflect the scale of demand agencies are seeing today from travellers for best-in-class mobile travel solutions, and we expect this to only rise in the years to come. We look forward to working in partnership with the agencies to enhance the way they support travellers throughout their journey and seeing them reap the many benefits this provides.”